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Outlook KB2509470 RRS feed

  • Question

  • I see that some people have had printer problems after installing the Outlook KB 2509470 update, but I have a worse problem. Outlook can no longer send or receive emails - it fails with 'unknown error 0x800700C1'

    {Outlook was working before Friday's tranche of Windows Updates, including KB 2509470, but not after. I know that the email servers are working as I can access my email on a different machine on the same network that is using Office 2010/Windows 7; thankfully this did not have this update).

    Has anyone else had this problem, and is there a solution?

    I'm running Office 2007 on Vista Ultimate 64bit

     

     





    Monday, April 18, 2011 7:11 AM

Answers

  • Hi both,

    Sorry for the inconvenience caused by the hotfix.

    Please reference to the following article to handle your issue. The instruction about how to remove the hotfix has been set out in considerable detail below:

    http://www.butsch.ch/post/KB-2464588-Office-2003-reports-corrupt-while-opening-newer-File-Version.aspx
    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Quote:

    Side Effect and Error of Microsoft patch KB 2464588 and Powerpoint 2003

    To silent install the Hotfix 2543241 use any three of these ways:

    1 c:\office2003-KB2543241-ENU.exe /C /T:C:\temp /Q

    (This is direct without unpacking the MSP from the EXE)

    2 c:\windows\system32\msiexec.exe /p "c:\POWERPNT.msp" /qb

    (This is with the unpackages MSP-File)

    3 %windir%\System32\msiexec.exe /P C:\POWERPNT.msp REBOOT=ReallySuppress /L*V C:\patch.log /QN

    (This is with the unpackaged MSP-File and make sure he does not reboot and write a logfile)

    Notes on the hotfix KB2543241

    • To install the hotfix you need to extract the hotfix with password received in email, then run the office2003-KB2543241-ENU.exe to extract POWERPNT.msp. Then run POWERPNT.msp.
    • The hotfix 2543241 includes the security update in 2464588 and fixes the error opening ppt files. So if you have uninstalled 2464588 you can simply install 2543241 and the vulnerabilies in MS11-022 are patched.
    • If you already saved files with 2464588 error that removed the "corrupt" content,the hotfix 2543241 will not be able to go back in time and recover that data.
    • Files that were not saved after you opened with 2464588 and got the error (closed without saving) will have the content in-tact without the error.

    • The Powerpnt.exe build for the hotfix 2543241 is 11.8335.xxxx. You can check the file version in %systemdrive%\Program Files\Microsoft Office\Office11, assuming you installed to the default install location for Office 2003. This may come in handy if want to verify you have the hotfix or not.
      The hotfix 2543241 applies to all languages.

    • The hotfix 2543241 is not in Windows Update or WSUS.
    • The hotfix 2543241 will be in the June security updates that will be in Windows Updates.
    • For the hotfix announcement see http://blogs.technet.com/b/office_sustained_engineering/archive/2011/04/23/issues-after-installing-powerpoint-2003-update-kb2464588.aspx
    • If you're still seeing issues with the hotfix 2543241 installed please contact MS Support -http://support.microsoft.com/select/Default.aspx?target=assistance

     

    What is the Problem: Suddenly folks can't open any Powerpoint 2003 which where made under Powerpoint 2007/2010. They say it's corrupt or crash while working after a few minutes. First time a Office patch realy has larger impact and it hits the right ones (The Managers who don't like IT and it's cost). Guess Microsoft had no time with the Zero Day Exploit to check all, however it was the right decision from them to release this patch since it fixed the 0day leak.

    Manager Reminder: This is why you pay IT pros for taking care of your WSUS Windows Update Server or your small business. A qualified IT-Engineer will Analyse the current patches in your company or external as Conusultant and THEN test the Patches on a range of PC's. After that, and feedback from other customers, he will aprove the Updates for the rest of the clients. Microsoft can't know what happens when you use their poatches with your localized software from Australia, USA or India. So that's why you test. This is clearly a MS Only bug but they made it right in pushing out the patch fast.

    This is something you have to PAY for and invest money so your Powerpoint keeps running and your can make money with your business. Windows Update Server is a free Product from Microsoft to take of Patching your IT enviroment.

    Instruction for Enduser on how to Deinstall the Microsoft Patch that causes the Problem:

    Office 2003 on Windows 7

    • START / SETTINGS / CONTROL PANEL / PROGRAMS AND FEATURES
    • Select "View Installed Updates"
    • Search and REMOVE/Deinstall the Entry which contains the Word KB2464588

    Office 2003 on Windows XP

    • START / SETTINGS / CONTROL PANEL / Software
    • Click "SHow Updates"
    • Search and REMOVE/Deinstall the Entry which contains the Word KB2464588

     

    Here is how to Silent uninstall the Patch from Windows XP on several PC's.

    This is for IT professionals (WSUS) and Software Deployment People.

    1) First you need to know the GUID (Some Product Number) of YOUR Office 2003 Installation you have. There are many different Office 2003 Version out. (OEM/VL/Enterprise etc.)

    Here is the official MS description of the GUID's for Office 2003 and how they are built so you build your GUID:

    http://support.microsoft.com/kb/832672/en-us

    You can also get the GUID from your Registry:

    Got to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall and search for Office 2003 beginning at \Uninstall. Some clients may have several GUID's from Resource Kits, Diffrent Installations (Noobs Installing from CD in Enterprise etc.)

    Here are some examples of Office 2003 GUID:

    GUID Office 2003 PRO English VL: {91110409-6000-11D3-8CFE-0150048383C9}
    GUID Office 2003 PRO Deutsch VL: {90110407-6000-11D3-8CFE-0150048383C9}

     

    Package Code Hotfix 2464588: {9AD3D0BA39CF75F4DA2E6B6679942BE5}

    c:\windows\system32\msiexec.exe /package {put_youroffice_guid_from_above_here} /uninstall {9AD3D0BA39CF75F4DA2E6B6679942BE5} /passive

    ENGLISH OFFICE 2003 PRO Volume Licence & OEM (0409 = ENG)

    c:\windows\system32\msiexec.exe /package {91110409-6000-11D3-8CFE-0150048383C9} /uninstall "c:\POWERPNT.msp" /passive
    c:\windows\system32\msiexec.exe /package {91110409-6000-11D3-8CFE-0150048383C9} /uninstall {9AD3D0BA39CF75F4DA2E6B6679942BE5} /passive

    c:\windows\system32\msiexec.exe /package {90110409-6000-11D3-8CFE-0150048383C9} /uninstall "c:\POWERPNT.msp" /passive
    c:\windows\system32\msiexec.exe /package {90110409-6000-11D3-8CFE-0150048383C9} /uninstall {9AD3D0BA39CF75F4DA2E6B6679942BE5} /passive

    GERMAN OFFICE 2003 PRO Volume Licence & GERMAN OFFICE 2003 PRO OEM/DSP (0407 = GER)

    c:\windows\system32\msiexec.exe /package {90110407-6000-11D3-8CFE-0150048383C9} /uninstall {9AD3D0BA39CF75F4DA2E6B6679942BE5} /passive
    c:\windows\system32\msiexec.exe /package {90110407-6000-11D3-8CFE-0150048383C9} /uninstall "c:\POWERPNT.msp" /passive

    c:\windows\system32\msiexec.exe /package {903B0409-6000-11D3-8CFE-0150048383C9}/uninstall {9AD3D0BA39CF75F4DA2E6B6679942BE5} /passive
    c:\windows\system32\msiexec.exe /package {903B0409-6000-11D3-8CFE-0150048383C9} /uninstall "c:\POWERPNT.msp" /passive

     

    1 Hold your Office 2003 Media/CD/DVD Ready if you DID not Install from Network Share (Check Share is still there)

    2 Find your Office 2003 GUID number (put_youroffice_guid_from_above_here). See Screenshot above on how to.

    3 Put the File POWERPNT.msp which is contained in the Microsoft File Office2003-KB2464588-Fullfile.exe onto your c:\POWERPNT.msp

    4 You can reference the Package Code {9AD3D0BA39CF75F4DA2E6B6679942BE5} or the MSP Binary File POWERPNT.msp to uninstall

    5 USE /passive DO NOT USE /QN /QB or anything else in THIS case.

    6 Download remove.zip which contains remove.cmd to run above command on your PC /remove.zip (1.20 kb)

     

    In your Deployment Batch you can check for following file and if the WSUS Update has hit the target:

    "c:\WINDOWS\SoftwareDistribution\Download\656f1c6b07c17e834ebe6336235d9ef6\POWERPNT.CAB"

    So you can check for that FILE and maybe ater the Deinstall Remove that Folder.

     

    Here is what the File Powerpnt.MSP from the Office2003-KB2464588-Fullfile.exe looks like. You "MAY" need the File powerpnt.msp to Deinstall the Patch correct. Download here and UNZIP with 7ZIP/WINRAR or try new Version of Winzip.

    http://www.microsoft.com/downloads/en/details.aspx?familyid=2ce8349f-79b1-41ef-a1c0-cbe40ccf9f20&displaylang=en

     

    office2003-KB2543241-ENU.zip (3.35 mb)


    Sincerely,
    Max Meng


    • Marked as answer by Max Meng Monday, April 25, 2011 2:16 AM
    Thursday, April 21, 2011 7:59 AM
  • Hi Miingno,

    I'm sorry that the latest hotfix hasn't been released yet.

    And you can find your GUID for Office 2007 in the following registry subkey:

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall

    Each GUID uses the following format:
    {BRMMmmmm-PPPP-LLLL-p000-D000000FF1CE}

    The kb below shows the detail about how to find the GUID:
    http://support.microsoft.com/kb/928516

    Hope helps.

    Sincerely
    Max Meng

    • Proposed as answer by Miingno aka. Andy Tuesday, April 26, 2011 1:48 PM
    • Marked as answer by Max Meng Wednesday, May 4, 2011 1:25 AM
    Tuesday, April 26, 2011 1:12 PM

All replies

  • Hi mabch,  
     
    This update was recalled by Microsoft and will be rereleased shortly.

    Just for a work around, please uninstall the update for the time being.
      
     
    And if the newly released update still cause the problem, you can provide your feedback here:
     
    http://www.microsoft.com/mscorp/execmail/feedback.mspx

     
    Sincerely,
    Max Meng

     

    • Edited by Max Meng Thursday, May 26, 2011 6:32 AM
    Tuesday, April 19, 2011 3:22 AM
  • Max

     

    Thnaks for the info. I have tried to uninstall, but although the update shows in my 'Update History' as having installed successfully, I don't see it in the 'Uninstall an Update'

     

    So how can I remove it?

     

    Thanks

     

    Martin

     

     

    Tuesday, April 19, 2011 5:31 PM
  • Try this link and you will see the instructions required to remove the offending patch.

    http://www.dummies.com/how-to/content/how-to-remove-a-windows-patch-in-windows-vista.html

     

    Thanks

    David

    Wednesday, April 20, 2011 7:17 AM
  • Hi both,

    Sorry for the inconvenience caused by the hotfix.

    Please reference to the following article to handle your issue. The instruction about how to remove the hotfix has been set out in considerable detail below:

    http://www.butsch.ch/post/KB-2464588-Office-2003-reports-corrupt-while-opening-newer-File-Version.aspx
    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Quote:

    Side Effect and Error of Microsoft patch KB 2464588 and Powerpoint 2003

    To silent install the Hotfix 2543241 use any three of these ways:

    1 c:\office2003-KB2543241-ENU.exe /C /T:C:\temp /Q

    (This is direct without unpacking the MSP from the EXE)

    2 c:\windows\system32\msiexec.exe /p "c:\POWERPNT.msp" /qb

    (This is with the unpackages MSP-File)

    3 %windir%\System32\msiexec.exe /P C:\POWERPNT.msp REBOOT=ReallySuppress /L*V C:\patch.log /QN

    (This is with the unpackaged MSP-File and make sure he does not reboot and write a logfile)

    Notes on the hotfix KB2543241

    • To install the hotfix you need to extract the hotfix with password received in email, then run the office2003-KB2543241-ENU.exe to extract POWERPNT.msp. Then run POWERPNT.msp.
    • The hotfix 2543241 includes the security update in 2464588 and fixes the error opening ppt files. So if you have uninstalled 2464588 you can simply install 2543241 and the vulnerabilies in MS11-022 are patched.
    • If you already saved files with 2464588 error that removed the "corrupt" content,the hotfix 2543241 will not be able to go back in time and recover that data.
    • Files that were not saved after you opened with 2464588 and got the error (closed without saving) will have the content in-tact without the error.

    • The Powerpnt.exe build for the hotfix 2543241 is 11.8335.xxxx. You can check the file version in %systemdrive%\Program Files\Microsoft Office\Office11, assuming you installed to the default install location for Office 2003. This may come in handy if want to verify you have the hotfix or not.
      The hotfix 2543241 applies to all languages.

    • The hotfix 2543241 is not in Windows Update or WSUS.
    • The hotfix 2543241 will be in the June security updates that will be in Windows Updates.
    • For the hotfix announcement see http://blogs.technet.com/b/office_sustained_engineering/archive/2011/04/23/issues-after-installing-powerpoint-2003-update-kb2464588.aspx
    • If you're still seeing issues with the hotfix 2543241 installed please contact MS Support -http://support.microsoft.com/select/Default.aspx?target=assistance

     

    What is the Problem: Suddenly folks can't open any Powerpoint 2003 which where made under Powerpoint 2007/2010. They say it's corrupt or crash while working after a few minutes. First time a Office patch realy has larger impact and it hits the right ones (The Managers who don't like IT and it's cost). Guess Microsoft had no time with the Zero Day Exploit to check all, however it was the right decision from them to release this patch since it fixed the 0day leak.

    Manager Reminder: This is why you pay IT pros for taking care of your WSUS Windows Update Server or your small business. A qualified IT-Engineer will Analyse the current patches in your company or external as Conusultant and THEN test the Patches on a range of PC's. After that, and feedback from other customers, he will aprove the Updates for the rest of the clients. Microsoft can't know what happens when you use their poatches with your localized software from Australia, USA or India. So that's why you test. This is clearly a MS Only bug but they made it right in pushing out the patch fast.

    This is something you have to PAY for and invest money so your Powerpoint keeps running and your can make money with your business. Windows Update Server is a free Product from Microsoft to take of Patching your IT enviroment.

    Instruction for Enduser on how to Deinstall the Microsoft Patch that causes the Problem:

    Office 2003 on Windows 7

    • START / SETTINGS / CONTROL PANEL / PROGRAMS AND FEATURES
    • Select "View Installed Updates"
    • Search and REMOVE/Deinstall the Entry which contains the Word KB2464588

    Office 2003 on Windows XP

    • START / SETTINGS / CONTROL PANEL / Software
    • Click "SHow Updates"
    • Search and REMOVE/Deinstall the Entry which contains the Word KB2464588

     

    Here is how to Silent uninstall the Patch from Windows XP on several PC's.

    This is for IT professionals (WSUS) and Software Deployment People.

    1) First you need to know the GUID (Some Product Number) of YOUR Office 2003 Installation you have. There are many different Office 2003 Version out. (OEM/VL/Enterprise etc.)

    Here is the official MS description of the GUID's for Office 2003 and how they are built so you build your GUID:

    http://support.microsoft.com/kb/832672/en-us

    You can also get the GUID from your Registry:

    Got to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall and search for Office 2003 beginning at \Uninstall. Some clients may have several GUID's from Resource Kits, Diffrent Installations (Noobs Installing from CD in Enterprise etc.)

    Here are some examples of Office 2003 GUID:

    GUID Office 2003 PRO English VL: {91110409-6000-11D3-8CFE-0150048383C9}
    GUID Office 2003 PRO Deutsch VL: {90110407-6000-11D3-8CFE-0150048383C9}

     

    Package Code Hotfix 2464588: {9AD3D0BA39CF75F4DA2E6B6679942BE5}

    c:\windows\system32\msiexec.exe /package {put_youroffice_guid_from_above_here} /uninstall {9AD3D0BA39CF75F4DA2E6B6679942BE5} /passive

    ENGLISH OFFICE 2003 PRO Volume Licence & OEM (0409 = ENG)

    c:\windows\system32\msiexec.exe /package {91110409-6000-11D3-8CFE-0150048383C9} /uninstall "c:\POWERPNT.msp" /passive
    c:\windows\system32\msiexec.exe /package {91110409-6000-11D3-8CFE-0150048383C9} /uninstall {9AD3D0BA39CF75F4DA2E6B6679942BE5} /passive

    c:\windows\system32\msiexec.exe /package {90110409-6000-11D3-8CFE-0150048383C9} /uninstall "c:\POWERPNT.msp" /passive
    c:\windows\system32\msiexec.exe /package {90110409-6000-11D3-8CFE-0150048383C9} /uninstall {9AD3D0BA39CF75F4DA2E6B6679942BE5} /passive

    GERMAN OFFICE 2003 PRO Volume Licence & GERMAN OFFICE 2003 PRO OEM/DSP (0407 = GER)

    c:\windows\system32\msiexec.exe /package {90110407-6000-11D3-8CFE-0150048383C9} /uninstall {9AD3D0BA39CF75F4DA2E6B6679942BE5} /passive
    c:\windows\system32\msiexec.exe /package {90110407-6000-11D3-8CFE-0150048383C9} /uninstall "c:\POWERPNT.msp" /passive

    c:\windows\system32\msiexec.exe /package {903B0409-6000-11D3-8CFE-0150048383C9}/uninstall {9AD3D0BA39CF75F4DA2E6B6679942BE5} /passive
    c:\windows\system32\msiexec.exe /package {903B0409-6000-11D3-8CFE-0150048383C9} /uninstall "c:\POWERPNT.msp" /passive

     

    1 Hold your Office 2003 Media/CD/DVD Ready if you DID not Install from Network Share (Check Share is still there)

    2 Find your Office 2003 GUID number (put_youroffice_guid_from_above_here). See Screenshot above on how to.

    3 Put the File POWERPNT.msp which is contained in the Microsoft File Office2003-KB2464588-Fullfile.exe onto your c:\POWERPNT.msp

    4 You can reference the Package Code {9AD3D0BA39CF75F4DA2E6B6679942BE5} or the MSP Binary File POWERPNT.msp to uninstall

    5 USE /passive DO NOT USE /QN /QB or anything else in THIS case.

    6 Download remove.zip which contains remove.cmd to run above command on your PC /remove.zip (1.20 kb)

     

    In your Deployment Batch you can check for following file and if the WSUS Update has hit the target:

    "c:\WINDOWS\SoftwareDistribution\Download\656f1c6b07c17e834ebe6336235d9ef6\POWERPNT.CAB"

    So you can check for that FILE and maybe ater the Deinstall Remove that Folder.

     

    Here is what the File Powerpnt.MSP from the Office2003-KB2464588-Fullfile.exe looks like. You "MAY" need the File powerpnt.msp to Deinstall the Patch correct. Download here and UNZIP with 7ZIP/WINRAR or try new Version of Winzip.

    http://www.microsoft.com/downloads/en/details.aspx?familyid=2ce8349f-79b1-41ef-a1c0-cbe40ccf9f20&displaylang=en

     

    office2003-KB2543241-ENU.zip (3.35 mb)


    Sincerely,
    Max Meng


    • Marked as answer by Max Meng Monday, April 25, 2011 2:16 AM
    Thursday, April 21, 2011 7:59 AM
  • I have the same problem with our Outlook 2007 on Windows XP.

    As written in the descriptions I tried to uninstall the hotfix over software in the control pannel. The windows installer opens for a few seconds, closes again and the hotfix is still there. No error and no way to get rid of it.

    So I tried the second method, but this one describes a different hotfix with a different GUID. In order to do this, I need the GUID of KB2509470.

    Or is there an update of this wrong hotfix coming soon?

    Thanks in advance

    Tuesday, April 26, 2011 11:31 AM
  • Hi Miingno,

    I'm sorry that the latest hotfix hasn't been released yet.

    And you can find your GUID for Office 2007 in the following registry subkey:

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall

    Each GUID uses the following format:
    {BRMMmmmm-PPPP-LLLL-p000-D000000FF1CE}

    The kb below shows the detail about how to find the GUID:
    http://support.microsoft.com/kb/928516

    Hope helps.

    Sincerely
    Max Meng

    • Proposed as answer by Miingno aka. Andy Tuesday, April 26, 2011 1:48 PM
    • Marked as answer by Max Meng Wednesday, May 4, 2011 1:25 AM
    Tuesday, April 26, 2011 1:12 PM
  • Thank you,

    I could now remove it and blocked the update from reinstalling. Now printing works again without a problem.

    Tuesday, April 26, 2011 1:48 PM
  • You are welcome, Glad to be helpful.
    Tuesday, April 26, 2011 1:51 PM
  • I have done this uninstall of the Update for MS Outlook 2007 KB 2509470 on several PCs.

    A few days later the problem comes back and I have to unistall the 2509470 again.

    When in MS coming back with a correct update please ?.

    Is there any way to block just this update from the PCs ?.

    Please advise

    Thursday, May 5, 2011 3:50 AM
  • Hi Pandan,


    Please be assured our developers do recognize this issue and are working on it. But it do will take us some time to modify it. We appreciate your patience and understanding while we are working on this.

    To block the update to be installed, please follow the steps below:

    If you are dealing with a single machine, you can block the specific update by:

    Go to Start -> Control Panel -> Windows Update -> check for updates -> click on xx optional updates are available

    Uncheck it, and RIGHT-CLICK on the updates you don't want to install and chose Hide

    You can chose to Restore Hidden updates in the main Windows Update page when the updates fixed.

     

    And if you are dealing with hundreds of PCs, I suggest you to use the tool provided by Microsoft for free:

    Windows Server Update Services 3.0 SP1

     


    Sincerely,
    Max Meng


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Thursday, May 5, 2011 6:02 AM
  • Is there any way to do this automatically ?.

    Remove the update .

    Prevent the same update .

    Please advise .

     

    Monday, May 23, 2011 6:28 AM
  • Hi Pandan,

    You can remove it from the Add/Remove feature, or by downloading the KB to remove with it:

    http://www.microsoft.com/downloads/en/details.aspx?FamilyID=7ae28670-a52e-4b9f-909d-c38b25ea6e0c

    To prevent the same update:

    If you are dealing with a single machine, you can block the specific update by:

    Go to Start -> Control Panel -> Windows Update -> check for updates -> click on xx optional updates are available

    Uncheck it, and RIGHT-CLICK on the updates you don't want to install and choseHide

    You can chose to Restore Hidden updates in the main Windows Update page when the updates fixed.

     

    And if you are dealing with hundreds of PCs, I suggest you to use the tool provided by Microsoft for free:

    Windows Server Update Services 3.0 SP1

     


    Sincerely,
    Max Meng


    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    Monday, May 23, 2011 6:40 AM