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  • Question

  • I have Windows XP Pro with service Pack 2.

    When I try to use the Vista Upgrade Advisor, it loads then says "checking for updates" then after a while it gives the error message "Upgrade Advisor has encountered a problem and has to close down. We are sorry for the incomvenience." I tried removing then dowmloading again but it always gives the same error message. Can you suggest any solution? Very grateful.

    Steve (sdmsc)

    Wednesday, March 7, 2007 8:21 AM

Answers

  • Just list your hardware specfications here, we can check whether it's Vista upgradeable or not.

    Good luck

    Wednesday, March 7, 2007 7:10 PM
  • Operating System
    Microsoft Windows XP Professional
    Version: 5.1.2600
    Service Pack: 2.0
    Location: C:\WINDOWS
    PID: 76487-OEM-0058206-70200
    Hot Fix: KB931836
    Memory (RAM)
    Capacity: 1 GB
    Processor
    Intel(R) Pentium(R) 4 CPU 3.00GHz
    Version: x86 Family 15 Model 4 Stepping 3
    Speed: 2999 MHz
    Intel(R) Pentium(R) 4 CPU 3.00GHz
    Version: x86 Family 15 Model 4 Stepping 3
    Speed: 2999 MHz
    80GB Hard Drive with 50GB Free space
    Wednesday, March 7, 2007 10:27 PM

All replies

  • Just list your hardware specfications here, we can check whether it's Vista upgradeable or not.

    Good luck

    Wednesday, March 7, 2007 7:10 PM
  • Operating System
    Microsoft Windows XP Professional
    Version: 5.1.2600
    Service Pack: 2.0
    Location: C:\WINDOWS
    PID: 76487-OEM-0058206-70200
    Hot Fix: KB931836
    Memory (RAM)
    Capacity: 1 GB
    Processor
    Intel(R) Pentium(R) 4 CPU 3.00GHz
    Version: x86 Family 15 Model 4 Stepping 3
    Speed: 2999 MHz
    Intel(R) Pentium(R) 4 CPU 3.00GHz
    Version: x86 Family 15 Model 4 Stepping 3
    Speed: 2999 MHz
    80GB Hard Drive with 50GB Free space
    Wednesday, March 7, 2007 10:27 PM
  • I have posted my hardware specifications as requested.

    Thanks for any help you can give

    Steve (sdmsc)

    Saturday, March 10, 2007 9:01 PM
  • Sorry for being late answering question. Regarding infromation you mentioned up are poor. I need detailed information about hardware from graphic card, motherboard....etc. You can find them in System Information found in System Tools in Start Menu.

    Good luck

    Sunday, March 11, 2007 6:57 PM
  • Here is the information I copied from system information. I hope it is what you need.

    Thanks.

    OS Name         Microsoft Windows XP Professional

    Version            5.1.2600 Service Pack 2 Build 2600

    OS Manufacturer          Microsoft Corporation

    System Name   OCTEK_COMPUTER

    System Manufacturer    INTELR

    System Model  915G/GV-87X2

    System Type    X86-based PC

    Processor         x86 Family 15 Model 4 Stepping 3 GenuineIntel ~2999 Mhz

    Processor         x86 Family 15 Model 4 Stepping 3 GenuineIntel ~2999 Mhz

    BIOS Version/Date      Phoenix Technologies, LTD 6.00 PG, 21/01/2005

    SMBIOS Version         2.2

    Windows Directory      C:\WINDOWS

    System Directory          C:\WINDOWS\system32

    Boot Device     \Device\HarddiskVolume1

    Locale  Australia

    Hardware Abstraction Layer     Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"

    User Name       OCTEK_COMPUTER\user

    Time Zone        AUS Eastern Daylight Time

    Total Physical Memory 1,024.00 MB

    Available Physical Memory       582.36 MB

    Total Virtual Memory   2.00 GB

    Available Virtual Memory         1.96 GB

    Page File Space            2.40 GB

    Page File          C:\pagefile.sys

     

    Name   Realtek AC'97 Audio

    Manufacturer    Realtek

    Status   OK

    PNP Device ID            PCI\VEN_8086&DEV_266E&SUBSYS_1716174B&REV_03\3&2411E6FE&0&F2

    I/O Port           0x0000E400-0x0000E4FF

    I/O Port           0x0000E500-0x0000E53F

    Memory Address         0xD8201000-0xD82011FF

    Memory Address         0xD8202000-0xD82020FF

    IRQ Channel    IRQ 17

    Driver   c:\windows\system32\drivers\alcxwdm.sys (5.10.5650, 620.39 KB (635,281 bytes), 11/03/2005 8:11 AM)

     

    Name   RADEON X300 Series

    PNP Device ID            PCI\VEN_1002&DEV_5B60&SUBSYS_00010001&REV_00\4&A0C09A8&0&0008

    Adapter Type   RADEON X300 SE (0x5B60), ATI Technologies Inc. compatible

    Adapter Description     RADEON X300 Series

    Adapter RAM  128.00 MB (134,217,728 bytes)

    Installed Drivers            ati2dvag.dll

    Driver Version  6.14.10.6525

    INF File           oem7.inf (ati2mtag_RV370 section)

    Color Planes     1

    Color Table Entries       4294967296

    Resolution        1024 x 768 x 75 hertz

    Bits/Pixel          32

    Memory Address         0xD0000000-0xD7FFFFFF

    I/O Port           0x0000C000-0x0000CFFF

    Memory Address         0xD8030000-0xD803FFFF

    IRQ Channel    IRQ 16

    I/O Port           0x000003B0-0x000003BB

    I/O Port           0x000003C0-0x000003DF

    Memory Address         0xA0000-0xBFFFF

    Driver   c:\windows\system32\drivers\ati2mtag.sys (6.14.10.6525, 1,010.50 KB (1,034,752 bytes), 23/03/2005 2:00 PM)

               

    Name   RADEON X300 Series Secondary

    PNP Device ID            PCI\VEN_1002&DEV_5B70&SUBSYS_00000001&REV_00\4&A0C09A8&0&0108

    Adapter Type   RADEON X300 SE (0x5B60), ATI Technologies Inc. compatible

    Adapter Description     RADEON X300 Series Secondary

    Adapter RAM  128.00 MB (134,217,728 bytes)

    Installed Drivers            ati2dvag.dll

    Driver Version  6.14.10.6525

    INF File           oem7.inf (ati2mtag_RV370 section)

    Color Planes     Not Available

    Color Table Entries       Not Available

    Resolution        Not Available

    Bits/Pixel          Not Available

    Memory Address         0xD80F0000-0xD80FFFFF

    Driver   c:\windows\system32\drivers\ati2mtag.sys (6.14.10.6525, 1,010.50 KB (1,034,752 bytes), 23/03/2005 2:00 PM)

     

    Sunday, March 11, 2007 8:51 PM
  • I have Windows XP Home, don't know which service pack I'm on.  Running a Pro-Star M560A with onboard ATI Mobility Radeon X700, and just recently I have been having crash after crash, relating to a file ATI2DVAG.  I've been given 2 different blue screen error messages, the first one tells me that the forenamed file is the problem.  The second error message tells me there has been a memory dump by such and such a file and it shows me a command line that I cannot locate using sysedit.  I have had to run in safe mode and finally deleted all my video drivers and associated software, re-installed and still get the same thing.  I even deleted the ATI2DVAG files in the computer and the .dll to try to re-install THEM and am getting nowhere.  Any help would be appreciated.

    Decksy

    Saturday, October 4, 2008 2:24 PM
  • I am experiencing identical behavior w/XP Home and onboard ATI Radeon Xpress 1150. Have been crashing ever since the machine was new. REplaced the memory, motherboard, fan/heat sink, reinstalled Windows and all drivers. The timing seems random. Any appreciated here, too!

    Wednesday, November 12, 2008 3:31 PM
  • Hi Decksy

    I have come across this problem a few times and the only 100% effective way to ensure it does not happen again is to change or add a graphics card that does not use ATI drivers.

    Phil
    Monday, December 28, 2009 10:25 AM