Answered by:
Error Message

Question
-
I have Windows XP Pro with service Pack 2.
When I try to use the Vista Upgrade Advisor, it loads then says "checking for updates" then after a while it gives the error message "Upgrade Advisor has encountered a problem and has to close down. We are sorry for the incomvenience." I tried removing then dowmloading again but it always gives the same error message. Can you suggest any solution? Very grateful.
Steve (sdmsc)
Wednesday, March 7, 2007 8:21 AM
Answers
-
Just list your hardware specfications here, we can check whether it's Vista upgradeable or not.
Good luck
Wednesday, March 7, 2007 7:10 PM -
Operating System Microsoft Windows XP Professional Version: 5.1.2600 Service Pack: 2.0 Location: C:\WINDOWS PID: 76487-OEM-0058206-70200 Hot Fix: KB931836 Memory (RAM) Capacity: 1 GB Processor Intel(R) Pentium(R) 4 CPU 3.00GHz Version: x86 Family 15 Model 4 Stepping 3 Speed: 2999 MHz Intel(R) Pentium(R) 4 CPU 3.00GHz Version: x86 Family 15 Model 4 Stepping 3 Speed: 2999 MHz Wednesday, March 7, 2007 10:27 PM
All replies
-
Just list your hardware specfications here, we can check whether it's Vista upgradeable or not.
Good luck
Wednesday, March 7, 2007 7:10 PM -
Operating System Microsoft Windows XP Professional Version: 5.1.2600 Service Pack: 2.0 Location: C:\WINDOWS PID: 76487-OEM-0058206-70200 Hot Fix: KB931836 Memory (RAM) Capacity: 1 GB Processor Intel(R) Pentium(R) 4 CPU 3.00GHz Version: x86 Family 15 Model 4 Stepping 3 Speed: 2999 MHz Intel(R) Pentium(R) 4 CPU 3.00GHz Version: x86 Family 15 Model 4 Stepping 3 Speed: 2999 MHz Wednesday, March 7, 2007 10:27 PM -
I have posted my hardware specifications as requested.
Thanks for any help you can give
Steve (sdmsc)
Saturday, March 10, 2007 9:01 PM -
Sorry for being late answering question. Regarding infromation you mentioned up are poor. I need detailed information about hardware from graphic card, motherboard....etc. You can find them in System Information found in System Tools in Start Menu.
Good luck
Sunday, March 11, 2007 6:57 PM -
Here is the information I copied from system information. I hope it is what you need.
Thanks.
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name OCTEK_COMPUTER
System Manufacturer INTELR
System Model 915G/GV-87X2
System Type X86-based PC
Processor x86 Family 15 Model 4 Stepping 3 GenuineIntel ~2999 Mhz
Processor x86 Family 15 Model 4 Stepping 3 GenuineIntel ~2999 Mhz
BIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 21/01/2005
SMBIOS Version 2.2
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale Australia
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
User Name OCTEK_COMPUTER\user
Time Zone AUS Eastern Daylight Time
Total Physical Memory 1,024.00 MB
Available Physical Memory 582.36 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.40 GB
Page File C:\pagefile.sys
Name Realtek AC'97 Audio
Manufacturer Realtek
Status OK
PNP Device ID PCI\VEN_8086&DEV_266E&SUBSYS_1716174B&REV_03\3&2411E6FE&0&F2
I/O Port 0x0000E400-0x0000E4FF
I/O Port 0x0000E500-0x0000E53F
Memory Address 0xD8201000-0xD82011FF
Memory Address 0xD8202000-0xD82020FF
IRQ Channel IRQ 17
Driver c:\windows\system32\drivers\alcxwdm.sys (5.10.5650, 620.39 KB (635,281 bytes), 11/03/2005 8:11 AM)
Name RADEON X300 Series
PNP Device ID PCI\VEN_1002&DEV_5B60&SUBSYS_00010001&REV_00\4&A0C09A8&0&0008
Adapter Type RADEON X300 SE (0x5B60), ATI Technologies Inc. compatible
Adapter Description RADEON X300 Series
Adapter RAM 128.00 MB (134,217,728 bytes)
Installed Drivers ati2dvag.dll
Driver Version 6.14.10.6525
INF File oem7.inf (ati2mtag_RV370 section)
Color Planes 1
Color Table Entries 4294967296
Resolution 1024 x 768 x 75 hertz
Bits/Pixel 32
Memory Address 0xD0000000-0xD7FFFFFF
I/O Port 0x0000C000-0x0000CFFF
Memory Address 0xD8030000-0xD803FFFF
IRQ Channel IRQ 16
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\ati2mtag.sys (6.14.10.6525, 1,010.50 KB (1,034,752 bytes), 23/03/2005 2:00 PM)
Name RADEON X300 Series Secondary
PNP Device ID PCI\VEN_1002&DEV_5B70&SUBSYS_00000001&REV_00\4&A0C09A8&0&0108
Adapter Type RADEON X300 SE (0x5B60), ATI Technologies Inc. compatible
Adapter Description RADEON X300 Series Secondary
Adapter RAM 128.00 MB (134,217,728 bytes)
Installed Drivers ati2dvag.dll
Driver Version 6.14.10.6525
INF File oem7.inf (ati2mtag_RV370 section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xD80F0000-0xD80FFFFF
Driver c:\windows\system32\drivers\ati2mtag.sys (6.14.10.6525, 1,010.50 KB (1,034,752 bytes), 23/03/2005 2:00 PM)
Sunday, March 11, 2007 8:51 PM -
I have Windows XP Home, don't know which service pack I'm on. Running a Pro-Star M560A with onboard ATI Mobility Radeon X700, and just recently I have been having crash after crash, relating to a file ATI2DVAG. I've been given 2 different blue screen error messages, the first one tells me that the forenamed file is the problem. The second error message tells me there has been a memory dump by such and such a file and it shows me a command line that I cannot locate using sysedit. I have had to run in safe mode and finally deleted all my video drivers and associated software, re-installed and still get the same thing. I even deleted the ATI2DVAG files in the computer and the .dll to try to re-install THEM and am getting nowhere. Any help would be appreciated.
Decksy
Saturday, October 4, 2008 2:24 PM -
I am experiencing identical behavior w/XP Home and onboard ATI Radeon Xpress 1150. Have been crashing ever since the machine was new. REplaced the memory, motherboard, fan/heat sink, reinstalled Windows and all drivers. The timing seems random. Any appreciated here, too!
Wednesday, November 12, 2008 3:31 PM -
Hi Decksy
I have come across this problem a few times and the only 100% effective way to ensure it does not happen again is to change or add a graphics card that does not use ATI drivers.
PhilMonday, December 28, 2009 10:25 AM