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"Power Efficiency Diagnostics Report" how do i fix problems on it? RRS feed

  • Question

  • I was told to post the whole report in the forums to find help so that I can get peak performance and battery life.

    Power Efficiency Diagnostics Report

    Computer Name BIGBY
    Scan Time 2017-01-21T07:14:15Z
    Scan Duration 60 seconds
    System Manufacturer Hewlett-Packard
    System Product Name HP Pavilion 15 Notebook PC
    BIOS Date 12/19/2014
    BIOS Version F.34
    OS Build 14393
    Platform Role PlatformRoleMobile
    Plugged In true
    Process Count 134
    Thread Count 2188
    Report GUID {ffe52bd6-d6dd-4efc-a5eb-21dbb525d5cf}

    Analysis Results

    Errors

    Power Policy:Display timeout disabled (On Battery)
    The display is not configured to turn off after a period of inactivity.
    Power Policy:Dim timeout is disabled (On Battery)
    The display is not configured to automatically dim after a period of inactivity.
    Power Policy:Sleep timeout is disabled (On Battery)
    The computer is not configured to automatically sleep after a period of inactivity.
    Power Policy:Display timeout disabled (Plugged In)
    The display is not configured to turn off after a period of inactivity.
    Power Policy:Dim timeout is disabled (Plugged In)
    The display is not configured to automatically dim after a period of inactivity.
    Power Policy:Sleep timeout is disabled (Plugged In)
    The computer is not configured to automatically sleep after a period of inactivity.
    Power Policy:Disk idle is disabled (Plugged In)
    The disk is not configured to turn off after a period of disk inactivity.
    Power Policy:Minimum processor performance state is 100% (Plugged In)
    The processor is not configured to automatically reduce power consumption based on activity.
    Power Policy:PCI Express ASPM is disabled (Plugged In)
    The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name USB Composite Device
    Host Controller ID PCI\VEN_8086&DEV_9C31
    Host Controller Location PCI bus 0, device 20, function 0
    Device ID USB\VID_046D&PID_C52B
    Port Path 1
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name USB Composite Device
    Host Controller ID PCI\VEN_8086&DEV_9C31
    Host Controller Location PCI bus 0, device 20, function 0
    Device ID USB\VID_3938&PID_1032
    Port Path 6
    CPU Utilization:Processor utilization is high
    The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
    Average Utilization (%) 8.64
    Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
    PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
    Device Drivers:
    Devices with missing or misconfigured drivers can increase power consumption.
    Device Name Photosmart Plus B209a-m
    Device ID ROOT\MULTIFUNCTION\0000
    Device Status 0x1802401
    Device Problem Code 0x16
    Device Drivers:
    Devices with missing or misconfigured drivers can increase power consumption.
    Device Name Unknown Device
    Device ID ROOT\NET\0000
    Device Status 0x1802401
    Device Problem Code 0x1c
    Device Drivers:
    Devices with missing or misconfigured drivers can increase power consumption.
    Device Name HP Photosmart Plus B209a-m
    Device ID ROOT\IMAGE\0000
    Device Status 0x1802401
    Device Problem Code 0x16

    Warnings

    Platform Timer Resolution:Platform Timer Resolution
    The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
    Current Timer Resolution (100ns units) 10007
    Maximum Timer Period (100ns units) 156250
    Platform Timer Resolution:Outstanding Timer Request
    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
    Requested Period 10000
    Requesting Process ID 12168
    Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Platform Timer Resolution:Outstanding Timer Request
    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
    Requested Period 10000
    Requesting Process ID 13992
    Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Platform Timer Resolution:Outstanding Timer Request
    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
    Requested Period 10000
    Requesting Process ID 3148
    Requesting Process Path \Device\HarddiskVolume4\Program Files\Intel Corporation\Intel(R) Technology Access\LegacyCsLoaderService.exe
    Platform Timer Resolution:Outstanding Timer Request
    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
    Requested Period 10000
    Requesting Process ID 3156
    Requesting Process Path \Device\HarddiskVolume4\Program Files\Intel Corporation\Intel(R) Technology Access\IntelTechnologyAccessService.exe
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name vprot.exe
    PID 7460
    Average Utilization (%) 1.34
    Module Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe 0.47
    \Device\HarddiskVolume4\Program Files (x86)\AVG Web TuneUp\vprot.exe 0.46
    \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll 0.31
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name chrome.exe
    PID 12168
    Average Utilization (%) 0.84
    Module Average Module Utilization (%)
    \Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\55.0.2883.87\chrome_child.dll 0.64
    \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll 0.09
    \SystemRoot\system32\ntoskrnl.exe 0.05
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name chrome.exe
    PID 13992
    Average Utilization (%) 0.79
    Module Average Module Utilization (%)
    \Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\55.0.2883.87\chrome.dll 0.24
    \SystemRoot\system32\hal.dll 0.15
    \SystemRoot\system32\ntoskrnl.exe 0.14
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name dwm.exe
    PID 4656
    Average Utilization (%) 0.47
    Module Average Module Utilization (%)
    \Device\HarddiskVolume4\Windows\System32\dwmcore.dll 0.13
    \SystemRoot\system32\ntoskrnl.exe 0.13
    \Device\HarddiskVolume4\Windows\System32\ntdll.dll 0.04
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name chrome.exe
    PID 11992
    Average Utilization (%) 0.43
    Module Average Module Utilization (%)
    \Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\55.0.2883.87\chrome_child.dll 0.33
    \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll 0.04
    \SystemRoot\system32\ntoskrnl.exe 0.02
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name Steam.exe
    PID 3656
    Average Utilization (%) 0.30
    Module Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe 0.17
    \Device\HarddiskVolume4\Program Files (x86)\Steam\steamclient.dll 0.03
    \Device\HarddiskVolume4\Program Files (x86)\Steam\bin\vgui2_s.dll 0.01
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name System
    PID 4
    Average Utilization (%) 0.28
    Module Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe 0.15
    \SystemRoot\system32\DRIVERS\igdkmd64.sys 0.05
    \SystemRoot\System32\drivers\dxgmms2.sys 0.03
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name SetPoint.exe
    PID 6872
    Average Utilization (%) 0.26
    Module Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe 0.11
    \Device\HarddiskVolume4\Windows\System32\igdumdim64.dll 0.03
    \Device\HarddiskVolume4\Windows\System32\ntdll.dll 0.02
    Saturday, January 21, 2017 7:37 AM

All replies

  • Here's the Information part.

    Information

    Platform Timer Resolution:Timer Request Stack
    The stack of modules responsible for the lowest platform timer setting in this process.
    Requested Period 10000
    Requesting Process ID 12168
    Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Calling Module Stack \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
    \Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
    \Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\55.0.2883.87\chrome_child.dll
    \Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\chrome.exe
    \Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
    \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
    Platform Timer Resolution:Timer Request Stack
    The stack of modules responsible for the lowest platform timer setting in this process.
    Requested Period 10000
    Requesting Process ID 13992
    Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Calling Module Stack \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
    \Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
    \Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\55.0.2883.87\chrome.dll
    \Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\chrome.exe
    \Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
    \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
    Platform Timer Resolution:Timer Request Stack
    The stack of modules responsible for the lowest platform timer setting in this process.
    Requested Period 10000
    Requesting Process ID 3148
    Requesting Process Path \Device\HarddiskVolume4\Program Files\Intel Corporation\Intel(R) Technology Access\LegacyCsLoaderService.exe
    Calling Module Stack \Device\HarddiskVolume4\Windows\System32\ntdll.dll
    \Device\HarddiskVolume4\Windows\System32\kernel32.dll
    \Device\HarddiskVolume4\Program Files\Intel Corporation\Intel(R) Technology Access\libzmq-v120-mt-3_2_4.dll
    \Device\HarddiskVolume4\Program Files\Intel Corporation\Intel(R) Technology Access\LegacyCsLoaderService.exe
    \Device\HarddiskVolume4\Windows\System32\msvcp120.dll
    \Device\HarddiskVolume4\Windows\System32\msvcr120.dll
    \Device\HarddiskVolume4\Windows\System32\kernel32.dll
    \Device\HarddiskVolume4\Windows\System32\ntdll.dll
    Platform Timer Resolution:Timer Request Stack
    The stack of modules responsible for the lowest platform timer setting in this process.
    Requested Period 10000
    Requesting Process ID 3156
    Requesting Process Path \Device\HarddiskVolume4\Program Files\Intel Corporation\Intel(R) Technology Access\IntelTechnologyAccessService.exe
    Calling Module Stack \Device\HarddiskVolume4\Windows\System32\ntdll.dll
    \Device\HarddiskVolume4\Windows\System32\kernel32.dll
    \Device\HarddiskVolume4\Program Files\Intel Corporation\Intel(R) Technology Access\libzmq-v120-mt-3_2_4.dll
    \Device\HarddiskVolume4\Program Files\Intel Corporation\Intel(R) Technology Access\core.dll
    \Device\HarddiskVolume4\Program Files\Intel Corporation\Intel(R) Technology Access\IntelTechnologyAccessService.exe
    \Device\HarddiskVolume4\Windows\System32\msvcr120.dll
    \Device\HarddiskVolume4\Windows\System32\kernel32.dll
    \Device\HarddiskVolume4\Windows\System32\ntdll.dll
    Power Policy:Active Power Plan
    The current power plan in use
    Plan Name OEM Balanced
    Plan GUID {381b4222-f694-41f0-9685-ff5bb260df2e}
    Power Policy:Power Plan Personality (On Battery)
    The personality of the current power plan when the system is on battery power.
    Personality Balanced
    Power Policy:Video Quality (On Battery)
    Enables Windows Media Player to optimize for quality or power savings when playing video.
    Quality Mode Balance Video Quality and Power Savings
    Power Policy:Power Plan Personality (Plugged In)
    The personality of the current power plan when the system is plugged in.
    Personality Balanced
    Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
    The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
    Power Policy:Video quality (Plugged In)
    Enables Windows Media Player to optimize for quality or power savings when playing video.
    Quality Mode Optimize for Video Quality
    System Availability Requests:Analysis Success
    Analysis was successful. No energy efficiency problems were found. No information was returned.
    Battery:Battery Information
    Battery ID Hewlett-PackardPrimary
    Manufacturer Hewlett-Packard
    Serial Number
    Chemistry LION
    Long Term 1
    Sealed 0
    Design Capacity 17523
    Last Full Charge 17523
    Platform Power Management Capabilities:Supported Sleep States
    Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
    S1 Sleep Supported false
    S2 Sleep Supported false
    S3 Sleep Supported true
    S4 Sleep Supported true
    Platform Power Management Capabilities:Connected Standby Support
    Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
    Connected Standby Supported false
    Platform Power Management Capabilities:Adaptive Display Brightness is supported.
    This computer enables Windows to automatically control the brightness of the integrated display.
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 0
    Idle State Count 3
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2401
    Maximum Performance Percentage 100
    Lowest Performance Percentage 31
    Lowest Throttle Percentage 3
    Performance Controls Type ACPI Performance (P) / Throttle (T) States
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 1
    Idle State Count 3
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2401
    Maximum Performance Percentage 100
    Lowest Performance Percentage 31
    Lowest Throttle Percentage 3
    Performance Controls Type ACPI Performance (P) / Throttle (T) States
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 2
    Idle State Count 3
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2401
    Maximum Performance Percentage 100
    Lowest Performance Percentage 31
    Lowest Throttle Percentage 3
    Performance Controls Type ACPI Performance (P) / Throttle (T) States
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 3
    Idle State Count 3
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2401
    Maximum Performance Percentage 100
    Lowest Performance Percentage 31
    Lowest Throttle Percentage 3
    Performance Controls Type ACPI Performance (P) / Throttle (T) States

    Saturday, January 21, 2017 7:38 AM
  • Hi Mr. Goca,

    According to the Power Efficiency Diagnostics Report you provided, USB device could not enter the suspend state and the processor power management might be prevented. In addition, this report indicates the display timeout is long. You may update the BIOS and customize the power plan to improve the performance.

    Also the CPU Utilization is high, we could open Task Manager and end process that doesn’t require.

    We can update the drivers using Windows Update.

    And, we can go to the Device Manager to check if the drivers are up to date. Click start button, type devmgmt.msc in the search bar and press Enter to open the Device Manager. Double-click the name of the device driver you want to update.

    In addition, you can address the device manufacturer website to download the latest drivers and the BIOS.

    Hope it will be helpful to you


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, January 23, 2017 7:47 AM
  • Hi Mr.Goca,

    Haven't received your message a few days, was your issue resolved?
    I am proposing previous helpful replies as "Answered". Please feel free to try it and let me know the result. If the reply is helpful, please remember to mark it as answer which can help other community members who have same questions and find the helpful reply quickly.
    Best regards,
    Carl


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Saturday, February 4, 2017 9:33 AM