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outlook sent emails suddenly duplicated in Drafts as waittting for send out RRS feed

  • Question

  • mail server is exchange 2010, user is using outlook 2003. He complained that some sent emails suddenly duplicated in "Drafts" as editing drafts, the emails should be sent out, all the drafts have sent out time and completed words and send to whom, but no "send from", just like waitting for send out, most of them were sent from ipad or iphone. the date just random, some mails were sent last year,  any one know what happen??? urgent!!
    Thursday, December 5, 2013 6:40 AM

Answers

  • Hi,

    When did this issue start? Recently or this issue has been there for long?

    Is the amount of the emails in Drafts still growing? If yes, please run Outlook in Safe Mode to determine if it's 3rd-party add-ins related:

    Press Win + R and type “outlook.exe /safe” in the blank box, then press Enter.

    If there’s no problem in Safe Mode, disable the suspicious add-ins to verify which add-ins caused this issue.

    Please note by default, Outlook 2003 automatically saves all unsent emails for you every three minutes. Please check "Save messages" Options in Outlook 2003 since it might be a cause. We can refer to the link below and learn from the content under "Save messages" Options in Outlook 2003:

    http://www.freeemailtutorials.com/microsoftOutlook2003/generalEmailOptions/advancedEmailOptions.cwd

    As this problem, please suggest the user change password in case the account has been hacked by others.

    Since most of these emails which have the issue were sent from ipad or iphone, please also check on these devices if there's a setting that may affect this.

    Regards.

    Melon Chen
    TechNet Community Support

    Friday, December 6, 2013 5:31 AM