How to save a copy of the sent e-mail in the sender’s mailbox and also save in the shared mailbox when email sent via shared email

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  Here's the official word.

  https://support.microsoft.com/en-us/kb/2843677

  Unofficially, there's a third-party add-in for that.

  http://ivasoft.biz/unisent.shtml

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  Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
  Celebrating 20 years of providing Exchange peer support!

  • Proposed as answer by Jason.Chao Monday, September 12, 2016 6:09 AM
  • Marked as answer by Jason.Chao Friday, September 23, 2016 2:10 AM

  Friday, September 9, 2016 10:00 PM
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  If using Exchange 2013 (CU9 or above), this can also be controlled server-side: https://blogs.technet.microsoft.com/exchange/2015/03/03/want-more-control-over-sent-items-when-using-shared-mailboxes/

  • Proposed as answer by Jason.Chao Monday, September 12, 2016 6:08 AM
  • Marked as answer by Jason.Chao Friday, September 23, 2016 2:10 AM

  Saturday, September 10, 2016 6:28 AM
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  Hi,

  Please take the following articles for the ways for this issue:

  Outlook 2013 - email sent from shared mailbox not saved to the Sent Items of shared mailbox 

  Outlook 2013: How to save Sent Items in a Shared Mailbox

  Please note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information. And the changes made in the above blog is not supported officially by Microsoft.

   

  Hope it helps.

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  Jason Chao
  TechNet Community Support

  
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  Monday, September 12, 2016 6:15 AM