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laptop wont boot windows 7 or repair it RRS feed

  • Question

  • this is what my laptop says stop:c000021a {fatal system error} the initial process or system process terminated unexpectedly with a status of 0x00000000 (0xc0000001 0x00010788). The laptop has been shut down 

    what does this mean and how can i fix it.

    Sunday, November 3, 2013 9:17 PM

All replies

  • Follow the sequence of troubleshooting steps

    http://support.microsoft.com/kb/156669

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    Don't forget to mark this as  the answer if it helps to solve your problem and if it is helpful mark as helpful. 

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    Hetti Arachchige V Aravinda | Microsoft Community Support | Windows Tech Information

    (B.Sc, Microsoft Small Business Specialist, Dip. in Network Administration, MCP, MCTS,

    MCSA, MCSE, MCITP, CCNA, MBCS)

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    Saturday, November 9, 2013 12:33 PM