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msra.exe /offerra not displaying prompt on remote machine RRS feed

  • Question

  • Group policy has been set-up to be able to send offer requests to machines on the domain. This has been working perfectly fine under Windows 7.

    I have now changed to Windows 8.1 and for some reason i cant use remote assistance. When I send a prompt to the end users machine they receive an error:

    "Someone is offering you remote assistance.... someone is trying to offer you Remote Assistance but you have a Remote Assistance session still open"

    OR

    the user will not receive any prompt what so ever, i still get the waiting to connect box on my screen. 

    the log file just displayed the below:

    <?xml version="1.0"?>

    <SESSION></SESSION>

    Any ideas will be most appreciated 

    Monday, May 11, 2015 10:39 AM