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Skype for Business Online Call Queues RRS feed

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    Is it possible to with call queues to route calls to one person at a certain time say in the morning and then route the calls to another person in the afternoon?

     

    We are setting SfB online telephony for one of our offices and their Reception want calls into the call queue to go to one receptionist in the morning and another one in the afternoon or is there another way of doing this?

    Wednesday, June 17, 2020 10:39 PM

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    Hi Blue_Craig,

    I am afraid that this feature does not support now.

    we recommend you that please give a feedback to https://www.skypefeedback.com/forums/299913-generally-available/suggestions/40695760-call-queue-depends-on-different-time. Microsoft will always focus on customer’s feedback and experience. Some new features would be added to the services based on customers' feedback in the future, and your good ideas will be very helpful for them to improve the service.

    Your time, understanding and cooperation will be highly appreciated.

    Best Regards,
    Sharon Zhao

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Thursday, June 18, 2020 8:17 AM
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    Hi Blue_Craig,

    Is there any update on this case?

    Please feel free to drop us a note if there is any update.

    Have a nice day!

     

    Best Regards,
    Sharon Zhao

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Tuesday, June 23, 2020 9:40 AM