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SMS Software Metering Processor error RRS feed

  • Question

  • Message ID: 5614
    SMS Software Metering Processor failed to process the usage file
    "0itjmi1k.MUX" for client "LC54374" because a record contained a bad usage
    start or end time value. Usage times are rejected if the start time is
    greater than the end time, the end time is in the future, or the end time is
    more than 90 days old.

    Possible cause: The clock on the client computer is not accurate or has been
    recently changed.
    Solution: Reset the time on the client computer to the current time.

    Problem: The time on the SMS Site Server is incorrect.
    Solution: Reset the time on the SMS Site Server to the current time.

    The Clock on the Client computer and Server is correct.

    Any suggestion?

    Sharad Singh | My blogs: SharadTech | Twitter: @MrLucknowWale |

    Wednesday, April 25, 2012 6:49 PM

Answers

  • You say that you checked the times on the server(s) and the client(s), but did you also check the time zones? Also check if these are correct.

    • Proposed as answer by HicanNL Thursday, August 9, 2012 12:23 PM
    • Marked as answer by Garth JonesMVP Monday, December 22, 2014 3:02 AM
    Friday, April 27, 2012 11:34 AM

All replies

  • This is mtrmgr.log file and following log file is swmreport log file

    please suggest me what i have to do to resolve this error


    Sharad Singh | My blogs: SharadTech | Twitter: @MrLucknowWale |


    Wednesday, April 25, 2012 7:22 PM
  • Anybuddy has any input? please

    Sharad Singh | My blogs: SharadTech | Twitter: @MrLucknowWale |

    Thursday, April 26, 2012 3:29 PM
  • You say that you checked the times on the server(s) and the client(s), but did you also check the time zones? Also check if these are correct.

    • Proposed as answer by HicanNL Thursday, August 9, 2012 12:23 PM
    • Marked as answer by Garth JonesMVP Monday, December 22, 2014 3:02 AM
    Friday, April 27, 2012 11:34 AM