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Application Crash when starting a program

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We are having an issue with an application crashing after we attempt to log in. The program in Church Windows 15.11.1, which is listed as being Windows 7 compatible, and we've stumped their technical support.

Our workstation is a Windows 7 Pro, 64-bit, Intel E5500 2.8GHz with 4GB of memory.

Upon launching, the application checks the SQL Server database (SQL Server 2005), and presents the login window. Upon logging in, the application crashes with an "Executable has stopped working" dialog.

In the Event Viewer, this message is accompanied by a pair of events: 1000 and 1001

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-03-14T19:54:49.000000000Z" />
<EventRecordID>34092</EventRecordID>
<Channel>Application</Channel>
<Computer>Server</Computer>
<Security />
</System>
- <EventData>
<Data>Cw.exe</Data>
<Data>15.11.0.1</Data>
<Data>4edd1a72</Data>
<Data>msrd2x35.dll</Data>
<Data>3.51.623.0</Data>
<Data>33ae9f19</Data>
<Data>c0000005</Data>
<Data>00025962</Data>
<Data>6f0</Data>
<Data>01cd021c13c5a24e</Data>
<Data>C:\CW\Cw.exe</Data>
<Data>C:\Windows\SysWOW64\msrd2x35.dll</Data>
<Data>8e5dc913-6e0f-11e1-a340-485b39d314bc</Data>
</EventData>
</Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-03-14T19:54:51.000000000Z" />
<EventRecordID>34093</EventRecordID>
<Channel>Application</Channel>
<Computer>Server</Computer>
<Security />
</System>
- <EventData>
<Data />
<Data>0</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>Cw.exe</Data>
<Data>15.11.0.1</Data>
<Data>4edd1a72</Data>
<Data>msrd2x35.dll</Data>
<Data>3.51.623.0</Data>
<Data>33ae9f19</Data>
<Data>c0000005</Data>
<Data>00025962</Data>
<Data />
<Data />
<Data>C:\Users\Marie\AppData\Local\Temp\WER14F6.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\Marie\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Cw.exe_478782fbf5c2d21db99572619f8514031a4971_054619e6</Data>
<Data />
<Data>0</Data>
<Data>8e5dc913-6e0f-11e1-a340-485b39d314bc</Data>
<Data>1</Data>
</EventData>
</Event>

Here is the Report.WER file:

Version=1
EventType=APPCRASH
EventTime=129762284900993332
ReportType=2
Consent=1
UploadTime=129762284901929334
ReportIdentifier=8e5dc914-6e0f-11e1-a340-485b39d314bc
IntegratorReportIdentifier=8e5dc913-6e0f-11e1-a340-485b39d314bc
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Cw.exe
Sig[1].Name=Application Version
Sig[1].Value=15.11.0.1
Sig[2].Name=Application Timestamp
Sig[2].Value=4edd1a72
Sig[3].Name=Fault Module Name
Sig[3].Value=msrd2x35.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=3.51.623.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=33ae9f19
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=00025962
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7600.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=961f
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=961f95d98d8dbf7e8ba5db3dfaadb213
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=8093
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=8093efbfdede057f4aebdf30272721f2
UI[2]=C:\CW\Cw.exe
UI[3]=Executable has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\CW\Cw.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\MSVBVM60.DLL
LoadedModule[5]=C:\Windows\syswow64\USER32.dll
LoadedModule[6]=C:\Windows\syswow64\GDI32.dll
LoadedModule[7]=C:\Windows\syswow64\LPK.dll
LoadedModule[8]=C:\Windows\syswow64\USP10.dll
LoadedModule[9]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[10]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[11]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[12]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[13]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[14]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[15]=C:\Windows\syswow64\ole32.dll
LoadedModule[16]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[17]=C:\Windows\system32\IMM32.DLL
LoadedModule[18]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[19]=C:\Windows\system32\uxtheme.dll
LoadedModule[20]=C:\Windows\system32\SXS.DLL
LoadedModule[21]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[22]=C:\Windows\system32\rsaenh.dll
LoadedModule[23]=C:\Windows\system32\dwmapi.dll
LoadedModule[24]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[25]=C:\Windows\system32\msiltcfg.dll
LoadedModule[26]=C:\Windows\system32\VERSION.dll
LoadedModule[27]=C:\Windows\system32\msi.dll
LoadedModule[28]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[29]=C:\Windows\SysWOW64\msmapi32.ocx
LoadedModule[30]=C:\Windows\SysWOW64\mscomctl.ocx
LoadedModule[31]=C:\Windows\syswow64\comdlg32.dll
LoadedModule[32]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7600.16661_none_ebfb56996c72aefc\COMCTL32.dll
LoadedModule[33]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[34]=C:\Windows\system32\asycfilt.dll
LoadedModule[35]=C:\Windows\SysWOW64\THREED32.OCX
LoadedModule[36]=C:\Windows\SysWOW64\MFC40.DLL
LoadedModule[37]=C:\Windows\SysWOW64\MSVCRT40.dll
LoadedModule[38]=C:\Windows\system32\OLEPRO32.DLL
LoadedModule[39]=C:\Windows\SysWOW64\CSCmd32.ocx
LoadedModule[40]=C:\Windows\SysWOW64\WINSPOOL.DRV
LoadedModule[41]=C:\Windows\SysWOW64\VSOCX32.OCX
LoadedModule[42]=C:\Windows\SysWOW64\MFC42.DLL
LoadedModule[43]=C:\Windows\SysWOW64\ODBC32.dll
LoadedModule[44]=C:\Windows\SysWOW64\odbcint.dll
LoadedModule[45]=C:\Windows\SysWOW64\CSform32.ocx
LoadedModule[46]=C:\Windows\SysWOW64\CSText32.ocx
LoadedModule[47]=C:\Windows\system32\QPRO32.DLL
LoadedModule[48]=C:\Program Files (x86)\Common Files\Microsoft Shared\DAO\DAO350.DLL
LoadedModule[49]=C:\Windows\system32\MSJET35.DLL
LoadedModule[50]=C:\Windows\system32\expsrv.dll
LoadedModule[51]=C:\Windows\system32\MSJTER35.DLL
LoadedModule[52]=C:\Windows\system32\MSJINT35.dll
LoadedModule[53]=C:\Windows\SysWOW64\msrd2x35.dll
LoadedModule[54]=C:\Windows\SysWOW64\scrrun.dll
LoadedModule[55]=C:\Windows\system32\mscoree.dll
LoadedModule[56]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
LoadedModule[57]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorwks.dll
LoadedModule[58]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_none_d08a205e442db5b5\MSVCR80.dll
LoadedModule[59]=C:\Windows\system32\profapi.dll
LoadedModule[60]=C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\1b31ced9bb880d94fff1c6d47c16a81e\mscorlib.ni.dll
LoadedModule[61]=C:\Windows\assembly\GAC_32\CHPSecurity\11.1006.1.0__861de743b67055ac\CHPSecurity.dll
LoadedModule[62]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorjit.dll
LoadedModule[63]=C:\Windows\assembly\GAC_32\CHPUpgradeDatabase\11.1006.1.0__861de743b67055ac\CHPUpgradeDatabase.dll
LoadedModule[64]=C:\Windows\assembly\GAC_32\CHPObjects\11.1006.1.0__861de743b67055ac\CHPObjects.dll
LoadedModule[65]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System\1f14b3e1ee0847f8662f513e67f92547\System.ni.dll
LoadedModule[66]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Drawing\a09ee392fa90849f2e9313a1ebbe0279\System.Drawing.ni.dll
LoadedModule[67]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\ff30db6905f8ec024fc808ed8779c0f3\System.Windows.Forms.ni.dll
LoadedModule[68]=C:\Windows\assembly\NativeImages_v2.0.50727_32\Microsoft.VisualBas#\4745cd79cd87ef98af5163b152088e28\Microsoft.VisualBasic.ni.dll
LoadedModule[69]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Configuration\15742b3597258ce67cbe219005c197e5\System.Configuration.ni.dll
LoadedModule[70]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Data\c06a0517281bb4a9c7fcaeb58d38cd63\System.Data.ni.dll
LoadedModule[71]=C:\Windows\assembly\GAC_32\System.Data\2.0.0.0__b77a5c561934e089\System.Data.dll
LoadedModule[72]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[73]=C:\Windows\syswow64\NSI.dll
LoadedModule[74]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[75]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[76]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml\d49f4cb0755ccc34cd35ff96dc2ef9e3\System.Xml.ni.dll
LoadedModule[77]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Web\2df79ab909c782d3796e4107d040327d\System.Web.ni.dll
LoadedModule[78]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.ServiceProce#\5ca17001998a75ca774d2b80eead5579\System.ServiceProcess.ni.dll
LoadedModule[79]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Transactions\f08bed8a99fdeed5f4ec538947851e29\System.Transactions.ni.dll
LoadedModule[80]=C:\Windows\assembly\GAC_32\System.Transactions\2.0.0.0__b77a5c561934e089\System.Transactions.dll
LoadedModule[81]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.EnterpriseSe#\d32385362373fc2e4a60e0c1df1d313c\System.EnterpriseServices.ni.dll
LoadedModule[82]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[83]=C:\Windows\system32\security.dll
LoadedModule[84]=C:\Windows\system32\SECUR32.DLL
LoadedModule[85]=C:\Windows\system32\credssp.dll
LoadedModule[86]=C:\Windows\SysWOW64\schannel.dll
LoadedModule[87]=C:\Program Files (x86)\Microsoft SQL Server\90\Shared\instapi.dll
LoadedModule[88]=C:\Windows\system32\ncrypt.dll
LoadedModule[89]=C:\Windows\system32\bcrypt.dll
LoadedModule[90]=C:\Windows\SysWOW64\bcryptprimitives.dll
LoadedModule[91]=C:\Windows\assembly\GAC_32\BackupRestore\11.1006.1.0__861de743b67055ac\BackupRestore.dll
LoadedModule[92]=C:\Windows\assembly\GAC_MSIL\NHibernate\2.1.1.4000__aa95f207798dfdb4\NHibernate.dll
LoadedModule[93]=C:\Windows\assembly\GAC_MSIL\log4net\1.2.10.0__1b44e1d426115821\log4net.dll
LoadedModule[94]=C:\Windows\assembly\GAC_MSIL\Iesi.Collections\1.0.1.0__aa95f207798dfdb4\Iesi.Collections.dll
LoadedModule[95]=C:\Windows\system32\apphelp.dll
LoadedModule[96]=C:\Windows\assembly\GAC_MSIL\NHibernate.ByteCode.Castle\2.1.1.4000__aa95f207798dfdb4\NHibernate.ByteCode.Castle.dll
LoadedModule[97]=C:\Windows\assembly\GAC_MSIL\Castle.DynamicProxy2\2.1.0.0__407dd0808d44fbdc\Castle.DynamicProxy2.dll
LoadedModule[98]=C:\Windows\assembly\GAC_MSIL\Castle.Core\1.1.0.0__407dd0808d44fbdc\Castle.Core.dll
LoadedModule[99]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd\comctl32.DLL
LoadedModule[100]=C:\Windows\assembly\GAC_MSIL\Antlr3.Runtime\3.1.0.39271__3a9cab8f8d22bfb7\Antlr3.Runtime.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Executable
AppPath=C:\CW\Cw.exe

In order to troubleshoot, we have uninstalled and reinstalled Church Windows, with no change. Additionally, we have rebooted with no services or startup program running, again with the same result. I just completed restoring to a Restore Point created before this behavior started, and still receive the above issue. Installing the latest updates, running virus and malware scans, and installing to another location have not met with any more success.

Since this is for a non-profit organization, I really do not want to have to pay for a support incident, although I'm willing to if this cannot be resolved soon. This application has been running without a problem for the last several months, and just began having issues yesterday. Let me know if you need any additional information.
Wednesday, March 14, 2012 7:34 PM

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Hi,

May I know what was the Cw.exe program? (C:\CW\Cw.exe) Based on the information you provided, this issue was related to the Cw.exe program.

Pleaee remove the related program and check this issue again.

Here is an article can be referred to.

How to fix Cw.exe error codes
http://www.votedemos.com/cw-exe.php
Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

Hope that helps.
- Marked as answer by Arthur Xie Tuesday, April 3, 2012 3:32 AM
- Unmarked as answer by United Webmaster Wednesday, October 3, 2012 3:57 AM
Friday, March 16, 2012 9:10 AM
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The value of the exception code indicates an access violation: it looks like the program is trying to access to a forbidden memory location.
What are you trying to do? What program does the CW.EXE file belong to?

Bye.
Luigi Bruno - Microsoft Community Contributor 2011 Award

Sunday, March 25, 2012 8:29 PM
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Have you considered running ProcMon to see exactly what function the app is trying to call. It might be a case you are getting access denied on a specific file or folder or reg..
Blog: rorymon.com Twitter: @Rorymon
- Marked as answer by Arthur Xie Tuesday, April 3, 2012 3:33 AM
- Unmarked as answer by United Webmaster Wednesday, October 3, 2012 3:56 AM
Thursday, March 29, 2012 5:11 PM
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Did you ever receive/get a fix for this? We are experiencing the same error on our Vista workstation. I'd love to hear from you. You can send a direct email to mroyalATroyalones.com

Wednesday, October 3, 2012 3:03 AM
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Not as such. We ended up wiping the Win 7 Pro machine and reinstalling everything (Windows, Office, SQL Server, Church Windows, etc), and it hasn't happened again. Yet.

Their tech support did have us change all of our workstation users to local administrators, and ran several backup/repair/restore cycles as part of the troubleshooting process. I don't think it had any effect, but its something to try if you get into the same issue. We were running fine under Vista 32-bit, so I'm not sure if its a Windows 7 issue or a 64-bit issue, or if we just hit the lottery for problems with this install...
Jason Kuhlmann United Lutheran Webmaster

Wednesday, October 3, 2012 4:02 AM