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Can't open PDF from Sharepoint 2010 on premises site, IE or Windows Explorer RRS feed

  • Question

  • Hi,

    Hoping that someone can help me with this problem as it's really got me stumped.

    I have read many posts regarding problems with Sharepoint 2010 not opening pdf files from IE. Unfortunately none of those issues directly relate to my problem. They seem to be saying that Sharepoint is asking you to save instead of open. 

    In my situation, when a pdf file is clicked with Sharepoint  on premises site, the file will try and open, and then return an error of "The URL you have provided could not be reached. Please verify that the URL is correct and that the network location is reachable". I am convinced this is due to a password issue. We had a separate issue of people being asked for passwords every time they opened a document. When it came to PDF's, if a user pressed Cancel to skip typing in a password, the pdf would open fine. If a password was entered, the error above was displayed.

    Now we have resolved the issue of the password prompt, it's possible that Sharepoint is sending the username and password to Adobe reader to open the pdf. And because Adobe is not Microsoft technology, it wont accept the values of username and password and will not open. Also probably why it worked when Cancel was clicked.

    In addition I have tried another sharepoint online site, and PDF's open fine in the browser. It's obviously something within the Sharepoint 2010 on premises installation.

    Any help would be greatly appreciated. 

    Thanks 

    Friday, June 7, 2013 10:23 AM

Answers

  • Hi,

    sharepoint sites work by keeping tables of meta data that describe the file attributes and permissions of files stored on the server. Usually PDF documents are read-only.

    Regards.


    Rob^_^

    Sunday, June 9, 2013 6:52 AM
  • Hi,

    also Internet Options>Advanced tab, uncheck "Do not save encrypted files to disk"

    Regards


    Rob^_^

    Sunday, June 9, 2013 11:10 PM

All replies

  • Hi,

    sharepoint sites work by keeping tables of meta data that describe the file attributes and permissions of files stored on the server. Usually PDF documents are read-only.

    Regards.


    Rob^_^

    Sunday, June 9, 2013 6:52 AM
  • Hi,

    also Internet Options>Advanced tab, uncheck "Do not save encrypted files to disk"

    Regards


    Rob^_^

    Sunday, June 9, 2013 11:10 PM
  • We have similar issues in Sharepoint 2010, work around for now is you can right click on the pdf link, and choose Open or Open in a new tab.

    also hold Ctrl key and click will do the same thing, the file will open in a browser window.

    I've tried Open document using client application at the site collection level and at the library level, add the mime type for pdf at the site level, all with no luck.

    If anybody knows how to open the pdf file directly in Adobe reader x or xi, or even Adobe Acrobat standard version, let me know.

    thanks.

    interesting post here, somebody tested different versions of adobe reader and results are funny.
    http://forums.adobe.com/thread/990674, then look for #19 reply.


    • Edited by theJayGuy Wednesday, July 10, 2013 8:33 PM add more info
    Wednesday, July 10, 2013 8:26 PM
  • Yo utilizo Firefox y te permite abrir directamente el PDF en Adobe reader.
    Wednesday, April 19, 2017 10:49 PM