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Windows 7 BlueScreen happening several times this week. How to fix this ? RRS feed

  • Question

  • dump is here----------

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7601.2.1.0.768.3
      Locale ID: 1033

    Additional information about the problem:
      BCCode: 1e
      BCP1: FFFFFFFFC0000005
      BCP2: FFFFF8000317B63A
      BCP3: 0000000000000001
      BCP4: 0000000000000018
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 768_1

    Saturday, October 20, 2012 2:24 AM

Answers

  • Both the DMP file that you've provided indicate that a memory access violation occured, probably due to the chrome.exe process.
    Try updating the program referring to that process to a newer version (if available) or do not use it and check if the Stop error occurs again.

    Bye.


    Luigi Bruno

    • Proposed as answer by tracycai Monday, November 5, 2012 8:04 AM
    • Marked as answer by Cloud_TS Wednesday, November 7, 2012 8:27 AM
    Sunday, October 21, 2012 1:12 PM
  • Hi,

    The current dump file also shows that the BSOD is related to chrome.exe.

    1. Download and install updates and device drivers for your computer from Windows Update.

    2. Also, update your video card driver and refer to the suggestion by Luigi Bruno.

    3. It is recommended to contact the software manufacturer for assistance. 


    Tracy Cai

    TechNet Community Support

    • Marked as answer by Cloud_TS Wednesday, November 7, 2012 8:27 AM
    Friday, October 26, 2012 5:12 AM

All replies

  • It may help to look at the minidump files from the crashes with a debugger.

    Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

    The following link has information on using Windows Live SkyDrive:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop

    Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

    Saturday, October 20, 2012 11:17 AM
  • Hello CowboyRam.

    The Stop 0x0000001E (KMODE_EXCEPTION_NOT_HANDLED) indicates that a kernel-mode program generated an exception which the error handler did not catch. The value of the BCP1 parameter (0xC0000005: STATUS_ACCESS_VIOLATION) indicates that a memory access violation occurred.

    Update the DMP file from the \Windows\Minidump folder to your Window Live SkyDrive, make it publicly accessible and post the URL here, so we can analyze it and suggest you a solution.

    Bye.


    Luigi Bruno

    Saturday, October 20, 2012 2:46 PM
  • Hello auggy & Luigi Brruno

    Here is  links for mini dump file for yesterdays blue screen (happend two times). Please remove space from links, for some reason my account not allowing to post links.

    link1 http: //sdrv.ms/OSBhKD
    link2 http: //sdrv.ms/RR0MMM

    Thanks for lokking in to the issue.

    Sunday, October 21, 2012 3:35 AM
  • Both the DMP file that you've provided indicate that a memory access violation occured, probably due to the chrome.exe process.
    Try updating the program referring to that process to a newer version (if available) or do not use it and check if the Stop error occurs again.

    Bye.


    Luigi Bruno

    • Proposed as answer by tracycai Monday, November 5, 2012 8:04 AM
    • Marked as answer by Cloud_TS Wednesday, November 7, 2012 8:27 AM
    Sunday, October 21, 2012 1:12 PM
  • Also, Norton appears to have been recently installed or updated. It is possible Norton may be involved.

    If the error persists post pack and include the minidump files.

    At that point it may be worthwhile to enable the Driver Verifier against Norton drivers and other third party drivers. 

     

    Monday, October 22, 2012 2:06 AM
  • Hi,

    In addition, you can check following:

    1. Whether you have installed updates or drivers before this happened?

    2. Scan your computer for computer viruses.

    3. Update all your drivers.

    4. Test the issue in Safe Mode to check whether this issue is related to the hardware.

    5. Temporarily disable all the third party security programs and boot in Clean Boot to test the issue.


    Tracy Cai

    TechNet Community Support

    Monday, October 22, 2012 6:04 AM
  • Hi,

    How’s everything going? Please feel free to give me any update.


    Tracy Cai

    TechNet Community Support

    Wednesday, October 24, 2012 6:56 AM
  • Hi Everyone

    I was able to reproduce the same bluescreen.

    * All the time, It was happend when I was using Internet Explorer.

    * I was able to reproduce by clicking on a Picasa View album link (my friend sent me), as soon as I click , i see blue screen.

    Please view attached dump files. Remove space from links.

    http: //sdrv.ms/RZjfUf
    http: //sdrv.ms/Vsd9Nb


    • Edited by Ram1234567 Friday, October 26, 2012 4:02 AM
    Friday, October 26, 2012 4:01 AM
  • Hi,

    The current dump file also shows that the BSOD is related to chrome.exe.

    1. Download and install updates and device drivers for your computer from Windows Update.

    2. Also, update your video card driver and refer to the suggestion by Luigi Bruno.

    3. It is recommended to contact the software manufacturer for assistance. 


    Tracy Cai

    TechNet Community Support

    • Marked as answer by Cloud_TS Wednesday, November 7, 2012 8:27 AM
    Friday, October 26, 2012 5:12 AM