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Outlook Archive stops working after a few messages are archived RRS feed

  • Question

  • Very large PST file on a network drive, over 25,000 messages

    When I select the archive function it copies a few messages ( 6 - 8) then stops, no error message or other indication of why it stops

    Windows 10, 1809, 64Bit, MS Office 2016

    • Moved by Perry-Pan Monday, January 21, 2019 9:47 AM
    Saturday, January 19, 2019 3:56 PM

Answers

  • Hi BVitter

    Thanks for your update on the situation. According to your description, does your Outlook work normally when you copy the PST file to your local drive?

    Considering that it has worked fine for a year, there is a possibility that your PST file is too large to archive. So just like what Sandy says, it is suggested to split the PST file into multiple small parts and see if there will be any improvement.

    By the way, storing your PST files from a network location is not a good choice, for more details, you can refer to this blog. So if possible, you may consider using IMAP or Exchange accounts which use OST files instead as an alternative for the sharing purpose. 

    Any update, please feel free to post back.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.


    Friday, January 25, 2019 7:35 AM

All replies

  • Hi BVitter,

    Normally, it is not recommended to open PST files from a network location which may easily leads to file corruption.
    Here are some suggestions for you:
    1. The original PST files or the destination PST files corrupted.
    Please repair your PST files to see if it helps.

    2. Something wrong with the Archive process.
    We can try opening Outlook in safe mode to see if the issue continues. Please exit Outlook, press Win key + R to open the Run command, type outlook.exe /safe and then press Enter. This helps eliminate whether the problem lies on any third party add-ins.

    Besides, antivirus software can also cause this problem. It is suggested to temporarily turn off antivirus software to test the result.

    Hope this can be helpful. If there is any update, feel free to post back.

    Regards,

    Aidan    

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.


    Monday, January 21, 2019 7:44 AM
  • Hey Vitter

    First It is not advisable to store PST on the network. Here, you can split the PST file into multiple small parts and then archive it. If you are facing any error then follow the steps to auto-archive files

    • Open Outlook go to File and then Options
    • On the left side click on Advanced and then Auto Archive Settings
    • In the new window that opens, select the number of days to archive files
    • Select the folders to save auto-archive files 
    • Click on Archive and close open windows
    • The files will archive at the scheduled time

    Moreover, Check if Outlook is not encountering any error and resolve them via Control Panel

    Monday, January 21, 2019 9:22 AM
  • This is a shared email account - multiple uses access this account from multiple computers, not at the same time so it on a network drive, and has worked ok for over a year

    I copied the PST file to  a C drive (SSD) and ran archive there - it works okThere are no 3rd party add-ins and I scanned and compressed the PST before trying to archive

    Wednesday, January 23, 2019 12:07 AM
  • Hi BVitter

    Thanks for your update on the situation. According to your description, does your Outlook work normally when you copy the PST file to your local drive?

    Considering that it has worked fine for a year, there is a possibility that your PST file is too large to archive. So just like what Sandy says, it is suggested to split the PST file into multiple small parts and see if there will be any improvement.

    By the way, storing your PST files from a network location is not a good choice, for more details, you can refer to this blog. So if possible, you may consider using IMAP or Exchange accounts which use OST files instead as an alternative for the sharing purpose. 

    Any update, please feel free to post back.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.


    Friday, January 25, 2019 7:35 AM