Mac: Unable to access IRM protected files RRS feed

  • Question

  • Hi all,

    Need some advice on an issue, a client PC which is a mac machine is unable to open an IRM protected Excel file.

    The error message we receive is as follows:

    "You do not have permissions to use Rights Management Services on this server"

    Any assistance in this matter is much appreciated

    Wednesday, February 15, 2017 8:32 AM

All replies

  • Hi Gishnu,

    1. Only excel file? Word file is working, have you checked?

    2. Which application do you use to open? Is it Microsoft Office Suite (i.e. Word, Excel)?

    3. if you use MS Office, which version (2011, 2016?)

    3. Do you know if it is ADRMS or Azure RMS protected file?

    4. The computer you try to get access from is offline (connected neither to internet nor to lan network)?

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    Sunday, February 19, 2017 6:31 PM
  • The errors on the Mac side can be pretty vague at times.

    I usually resort to looking at these files to get a better error

    Rights\ Management\ Services/RMSService_LOG.txt

    Rights\ Management\ Services\MSProtection_LOG.txt

    Thursday, March 9, 2017 10:57 PM