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Microsoft ATA Gateway setup failed with error windows kb2919355 update is missing RRS feed

  • Question

  • I followed the steps to install microsoft ATA. Unfortunately, im at stage where i downloaded ATA Gateway setup and extract the zip and ran as in administrative mode. I comes with error " Windows KB2919355 update is missing".

    However i tried to install the KB2919355 (windows8.1-kb2919355-x64 707363KB), it comes up with error windows update standalone installer " the update is not applicable to your computer". I cannot seems to figure out the problem here.

    Could anyone help please?

    • OS: windows server 2012 r2 std
    • Type: VM x64-bit
    • ATA center was setup was seccessfully without any error. it has .NetFramework 2.0 & 3.5 installed as well.

    Vinnie Grack IT Administrator/consultant, London,UK


    Friday, October 16, 2015 12:48 PM

Answers

  • Hi Vinnie,

    We recommend to install ATA on a fully patched servers. In case your server is in isolated network and you cannot run all updates, you may get the above error. This is because KB2919355 is rely also on KB2919442, per the following:

    https://support.microsoft.com/en-us/kb/2919355:

    Prerequisites

    To apply this update, you must have the following update installed on Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2:
    2919442 A servicing stack update is available for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2: March 2014

    Can you try install KB2919442 prior to KB2919355 and see if this fix the issue ?

    Thanks,

            Microsoft ATA Team.


    Sunday, October 18, 2015 8:59 AM

All replies

  • Hi Vinnie,

    We recommend to install ATA on a fully patched servers. In case your server is in isolated network and you cannot run all updates, you may get the above error. This is because KB2919355 is rely also on KB2919442, per the following:

    https://support.microsoft.com/en-us/kb/2919355:

    Prerequisites

    To apply this update, you must have the following update installed on Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2:
    2919442 A servicing stack update is available for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2: March 2014

    Can you try install KB2919442 prior to KB2919355 and see if this fix the issue ?

    Thanks,

            Microsoft ATA Team.


    Sunday, October 18, 2015 8:59 AM
  • Hi Ophrip.

    Thank you. That's done the trick. I'm able to installed the KB2919355 now. thanks for your help, much appreciatted.


    Vinnie Grack IT Administrator/consultant, London,UK


    • Edited by Vinnie Grack Monday, October 19, 2015 9:19 AM Screenshot was missing
    Monday, October 19, 2015 9:18 AM