Transfer Delegated call to Delegator voice mail RRS feed

  • Question

  • Help..

    Delegate_D recieves a delegated call for User_A and then wants to send caller to User_A voice mail. When she clicks the Transfer Icon,  User_A is greyed out and must select other user or number to send call.   If she Parks the call and then Retrieves the call she can then select User_A and transfer the call.

    My questions are

            Why is User_A greyed out?

             Is this working my design?

    Thanks in Advance


    Friday, June 21, 2013 7:01 PM


  • As I tested, the user as your User_A is not grayed out.

    Please do more test with other users.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Edited by Lisa.zheng Monday, June 24, 2013 7:19 AM synax
    • Proposed as answer by Lisa.zheng Tuesday, July 2, 2013 8:01 AM
    • Marked as answer by Lisa.zheng Wednesday, July 3, 2013 5:24 AM
    Monday, June 24, 2013 7:13 AM