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Windows explorer keeps crashing when browsing certain folders! RRS feed

  • Question

  • I posted dumps of the events here: goo(.)gl/qHuw8D I had to use a shortener and the brackets because it's almost impossible to get a verified account.

    Please help me if you can!

    Thursday, November 28, 2013 9:47 PM

Answers

  • Hi,

    After analyzing the dump file, it shows the same error:

    Unable to load image C:\Program Files\4Sync\sqlite3.dll, Win32 error 0n2

    *** WARNING: Unable to verify timestamp for sqlite3.dll

    *** ERROR: Module load completed but symbols could not be loaded for sqlite3.dll

    *** WARNING: Unable to verify timestamp for ShellExt.dll

    *** ERROR: Module load completed but symbols could not be loaded for ShellExt.dll

    Cannot find frame 0x16, previous scope unchanged

    GetPageUrlData2 failed, server returned HTTP status 503

    URL requested: http://watson.microsoft.com/StageOne/explorer_exe/6_1_7601_17567/4d6727a7/ntdll_dll/6_1_7601_18247/521ea91c/c0000374/000c3873.htm?Retriage=1

    GetUrlPageData2 (WinHttp) failed: 31.

    FAULTING_IP:

    ntdll!RtlReportCriticalFailure+57

    773d3873 eb12            jmp     ntdll!RtlReportCriticalFailure+0x6b (773d3887)

    EXCEPTION_RECORD:  ffffffff -- (.exr 0xffffffffffffffff)

    ExceptionAddress: 773d3873 (ntdll!RtlReportCriticalFailure+0x00000057)

       ExceptionCode: c0000374

      ExceptionFlags: 00000001

    NumberParameters: 1

       Parameter[0]: 773ecdd8

    PROCESS_NAME:  explorer.exe

    ERROR_CODE: (NTSTATUS) 0xc0000374 - A heap has been corrupted.

    EXCEPTION_CODE: (NTSTATUS) 0xc0000374 - A heap has been corrupted.

    EXCEPTION_PARAMETER1:  773ecdd8

    NTGLOBALFLAG:  0

    APPLICATION_VERIFIER_FLAGS:  0

    Here is the error:

    Unable to load image C:\Program Files\4Sync\sqlite3.dll, Win32 error 0n2

    I think this issue is related with this tool 4Sync , it is a small tool which lets you sync virtually every device you own so you can access your files anywhere. I suggest you uninstall this tool, then test this issue again.

    Regards,

    Yolanda


    Yolanda
    TechNet Community Support

    • Marked as answer by Yolanda Zhu Wednesday, December 4, 2013 8:19 AM
    Friday, November 29, 2013 11:56 AM