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Credentials - RDP RRS feed

  • Question

  • I connect to the server and the RDP initially passwords are saved in the system, and specifically in:

    Control Panel -> User Accounts -> Manage credentials

    and generic credentials->internet address : TERMSRV/ etc.

    I connect to the server without storing credentials, but after some time again I must addcredentials, enter in:

    and there is gone stored above credentials and I have to re-add these credentials
    Somebody knows why credentials disappear?

    Wednesday, March 16, 2016 7:44 AM

Answers

  • Hi delpiotr,

    There should be a a file located in C:\Users\user name\AppData\Local\Microsoft\Credentials if there is a credential saved. It is weired. Have you tried to audit that folder? Have you configured any task schedule?

    Please try to perform a clean boot to troubleshoot whether it is related to a third party service.
    How to perform a clean boot in Windows
    https://support.microsoft.com/en-us/kb/929135

    To troubleshoot whether it is related to the task schedule, we could check the Event Viewer for the task schedule history when the credential was removed.
    Event Viewer\Applications and Services\Microsoft\Windows\TaskSchedule

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, March 31, 2016 2:49 AM
    Moderator

All replies

  • Hi delpiotr,

    Is this a domain environment? Were the other credentials located in the Credential manager?

    As far as I know, the saved credentials shouldn`t be removed automatically. It may be removed accidently.

    Is it available to save the credentials now?

    Please untick "always ask for credentials" option of the mstsc application.
    If it is still not available to store the passwords, please check whether there following gpo has been applied to the machine.
    GPO_name\Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options \Network access: Do not allow storage of passwords and credentials for network authentication

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, March 17, 2016 7:11 AM
    Moderator
  • -Is this a domain environment?

    No

    - Were the other credentials located in the Credential manager?

    No

    - It may be removed accidently.

    No, because the problem occurs on multiple workstations

    - Please untick "always ask for credentials" option of the mstsc application.

    is indicated

    Passwords are stored for a week and then again I must add credentials

    Thursday, March 17, 2016 9:39 AM
  • Hi delpiotr,

    Only the specific credentials will be removed automatically, right?
    We could try to audit the following folder to find the culprit.
    C:\Users\user name\AppData\Local\Microsoft\Credentials

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Friday, March 18, 2016 3:12 AM
    Moderator
  • Yes, the credentials are automatically removed  (eg. every two weeks?)

    This folder (C:\Users\user name\AppData\Local\Microsoft\Credentials) is empty.

    Monday, March 21, 2016 1:26 PM
  • Hi delpiotr,

    "This folder (C:\Users\user name\AppData\Local\Microsoft\Credentials) is empty"
    Is there a credential saved in the "Credential Manager" now?
    If there is one saved, there should be a file (encrypted) located in that folder. If there are no credentials saved, please try to save the remote desktop credential and check the folder again.

    If it is possible, please login with another account to have a troubleshoot. The credential is based on the user profile. There is a possibility that there is something wrong with present user account profile.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, March 22, 2016 6:20 AM
    Moderator
  • Hi,

    the credential saved in the "Generic Credentionals":

    and folder is empty:


    Tuesday, March 22, 2016 3:46 PM
  • Hi delpiotr,

    The files are system protected. We should untick "Hide protected system files" option from folder view.

    The credential is based on the user profile. There is a possibility that there is something wrong with present user account profile. Please try to login with another account to have a troubleshoot at the same time.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, March 23, 2016 2:21 AM
    Moderator
  • I have untick "Hide protected system files" and folder is empty:

    The problemis not associated witha user accountprofile, because the problem occurs on multiple workstations

    Wednesday, March 23, 2016 8:18 AM
  • Hi delpiotr,

    Is this a domain environment? Did the issue occur with different user account?
    There should be a file located in that folder. If the issue only occurred with the specific account, that user account may have been corrupted. Please test with another account if it is possible.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Marked as answer by Pstore Friday, March 25, 2016 10:14 AM
    • Unmarked as answer by Pstore Friday, March 25, 2016 10:14 AM
    Friday, March 25, 2016 3:05 AM
    Moderator
  • Is this a domain environment?

     - No

    Did the issue occur with different user account?

    - Yes, multiple accounts, multiple computer workstations

    Friday, March 25, 2016 10:16 AM
  • any suggestions? anyone have any idea?
    Wednesday, March 30, 2016 2:34 PM
  • Hi delpiotr,

    There should be a a file located in C:\Users\user name\AppData\Local\Microsoft\Credentials if there is a credential saved. It is weired. Have you tried to audit that folder? Have you configured any task schedule?

    Please try to perform a clean boot to troubleshoot whether it is related to a third party service.
    How to perform a clean boot in Windows
    https://support.microsoft.com/en-us/kb/929135

    To troubleshoot whether it is related to the task schedule, we could check the Event Viewer for the task schedule history when the credential was removed.
    Event Viewer\Applications and Services\Microsoft\Windows\TaskSchedule

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, March 31, 2016 2:49 AM
    Moderator