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WSUS - Cannot update Server 2016 unless express installation files enabled breaks Win 10 updates. RRS feed

  • Question

  • Hi,

    We are experiencing a weird issue with our WSUS setup on an air gap network. Windows 10 clients are able to pull updates but Server 2016 clients are not able to download updates. A wireshark capture determined that the servers were trying to download the express installation files from WSUS which is not enabled on the WSUS server. When enabling the express installation files, Server 2016 clients were able to download the updates but the Windows 10 clients were stuck at downloading updates 0% without erroring out. When disabling the express installation files, Windows 10 clients continued to download and install updates successfully, but Server 2016 clients errored out downloading updates because they were still trying to download express installation files.

    We are running our WSUS on a VM that is connected to the internet and then exporting it to a OVF file. From there, we transfer it to the air gap network. We still have not determined how to force Windows to use or not use the express installation files. Preferably, we want to make it so that express installation files are not used to keep the updates consistent.

    Friday, May 15, 2020 3:02 PM

Answers

  • We tried stopping the services and renaming the Software Distribution folder and started the services.  Still got the 0x80244019 error of trying to download an update that doesn't exist.

    Removed removed group policy settings one by one to see if that was the problem.  It turns out that unchecking Download files with no Url in the metadata if alternate download server is set fixed the issue.  It is located under Computer Configuration > Administrative Template > Windows Components > Windows Update > Specify intranet Microsoft update service location.

    • Marked as answer by AJ SVS Wednesday, May 20, 2020 5:29 PM
    Wednesday, May 20, 2020 5:29 PM

All replies

  • Hi AJ SVS,
     
    Regards of the day. Thanks for your posting.
     
    To analyze and solve this issue, please consider providing the following information:
    1. Please consider providing Windows Server 2016 client  Version.
     
    Based on your description, Windows Server 2016 client has this phenomenon: there is no check of the express Installation files but try to install it.This condition may be due to the lack of some kind of update for this client.I may do further analysis based on the system version number you said.
     
    If you have any updates about this issue, please keep us in touch.
     
    Regards,
    Rita

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, May 18, 2020 6:32 AM
  •    

    Hi AJ SVS,

    Thanks for your posting.

    Please consider trying the following steps:
    1. Open the command prompt as an administrator in Windows Server 2016, enter the following command in turn:


    net stop bits
    net stop wuauserv
    ren %systemroot%\softwaredistributionsoftwaredistribution.bak
    ren %systemroot%\system32\catroot2 catroot2.bak
    net start bits
    net start wuauserv
         

    After all these commands are completed, close the Command Prompt window and restart your computer

    2. Please consider Rechecking Windows Update on the Windows Server 2016 client.

    If you have any updates about this case, please keep us in touch.

    Regards,
    Rita


    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Wednesday, May 20, 2020 3:21 AM
  • Hi AJ SVS,
     
    Greetings of the day.

    Any update is welcome here.
    If the issue is resolved, share your solution or find the helpful response "Mark as Answer" to help other community members find the answer.
     
    Thank you for your cooperation, as always.
     
    Regards,
    Rita

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Wednesday, May 20, 2020 7:42 AM
  • We tried stopping the services and renaming the Software Distribution folder and started the services.  Still got the 0x80244019 error of trying to download an update that doesn't exist.

    Removed removed group policy settings one by one to see if that was the problem.  It turns out that unchecking Download files with no Url in the metadata if alternate download server is set fixed the issue.  It is located under Computer Configuration > Administrative Template > Windows Components > Windows Update > Specify intranet Microsoft update service location.

    • Marked as answer by AJ SVS Wednesday, May 20, 2020 5:29 PM
    Wednesday, May 20, 2020 5:29 PM
  • Hi AJ SVS,
     
    Good to hear that you have solved this issue by yourself. In addition, thanks for sharing your solution in the forum as it would be helpful to anyone who encounters similar issues.
    If there is anything else we can do for you, please feel free to post in the forum.
     
    Best Regards,
    Rita

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, May 21, 2020 6:04 AM