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IE9 Print Settings change to user defined RRS feed

  • Question

  • Hello all,

    I hope someone has ran across this in the past and can help as I am stumped.

    We have one of our users that every so often when she prints, will get a printout that is condensed onto the page. Think of it as 90% of the page you want to print, prints on 2.5-3"" margins, with the font reduced. We found that her IE9 print settings were set to user defined. We changed it back to Letter and that fixed the issue. The problem is that every so often, she will print and the same thing will happen and then we have to change back to Letter.

    She is running IE9 on Win7 Professional. I do not have anything in policies or scripts running that define anyone's print settings. We have tried to narrow it down to her printing something specific when this happens, but there have been no trends that we have noticed.

    Thanks

    Corey

    Monday, March 18, 2013 8:46 PM

Answers

  • Hi,

    I would like suggest you try the following methods:

    Method 1

    Reset IE's setting for check:

    http://support.microsoft.com/kb/923737

    Method 2

    Checking the issue under the Safe Mode.

    http://windows.microsoft.com/en-us/windows7/start-your-computer-in-safe-mode

    Method 3

    Perform a clean startup to determine whether background programs are interfering with your program:

    http://support.microsoft.com/kb/331796

    Method 4

    Update the printer driver to the latest for check.

    Hope this helps.

    Regards.


    Spencer
    TechNet Community Support

    Wednesday, March 20, 2013 4:04 AM
  • I was looking at the information it provides and wow...I am overwhelmed. What am I even looking for?

    It would probably help to create two traces, as identical as possible but with one of them working normally and one of a failure case.   Then you could compare them at a high level, e.g. just Network or Process event categories, see where they diverged, then drill down into the more detailed categories just before that point.  A different filter which might be useful then, e.g. for the File... category is  Operation Contains write.   E.g. doing that might expose whether any diagnostics were being written at the time, so then you could compare those too.  Then you would have the two traces to supplement those records by showing you any registry and file accesses which led up to their production.  Etc.

     
    Good luck

     
    Robert Aldwinckle
    ---

    Wednesday, March 20, 2013 4:47 PM
    Answerer

All replies

  • Hi,

    other programs may be hosting the webbrowser control and using its printing engine.

    procmon.exe from sysinternals will help you track it down.

    Regards.


    Rob^_^

    Tuesday, March 19, 2013 5:08 AM
  • Thanks for the quick reply. I downloaded that program and was able to have it running today when the problem actually happened! (A rarity that something happens when you need/want it to).

    I was looking at the information it provides and wow...I am overwhelmed. What am I even looking for?

    Corey

    Tuesday, March 19, 2013 9:48 PM
  • Hi,

    I would like suggest you try the following methods:

    Method 1

    Reset IE's setting for check:

    http://support.microsoft.com/kb/923737

    Method 2

    Checking the issue under the Safe Mode.

    http://windows.microsoft.com/en-us/windows7/start-your-computer-in-safe-mode

    Method 3

    Perform a clean startup to determine whether background programs are interfering with your program:

    http://support.microsoft.com/kb/331796

    Method 4

    Update the printer driver to the latest for check.

    Hope this helps.

    Regards.


    Spencer
    TechNet Community Support

    Wednesday, March 20, 2013 4:04 AM
  • I was looking at the information it provides and wow...I am overwhelmed. What am I even looking for?

    It would probably help to create two traces, as identical as possible but with one of them working normally and one of a failure case.   Then you could compare them at a high level, e.g. just Network or Process event categories, see where they diverged, then drill down into the more detailed categories just before that point.  A different filter which might be useful then, e.g. for the File... category is  Operation Contains write.   E.g. doing that might expose whether any diagnostics were being written at the time, so then you could compare those too.  Then you would have the two traces to supplement those records by showing you any registry and file accesses which led up to their production.  Etc.

     
    Good luck

     
    Robert Aldwinckle
    ---

    Wednesday, March 20, 2013 4:47 PM
    Answerer