locked
s4b client desktop sharing RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    We have 2 locations.

    What we are seeing is s4b client desktop sharing / prestation and file transfers are not working between the machines in these 2 locations

    I get error 

    We Couldn't connect to the presentation because of network issue. Please try again later

    it looks like firewall/Symantec is blocking this

    Can i see some more information in s4B logs to provide more details to firewall/IPS/Symantec guys so that we can exclude s4B and make sharing works.

    Tuesday, October 2, 2018 1:34 PM

Answers

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi ,

    You could refer to following link about the Port and protocol requirements for servers and clients

    https://docs.microsoft.com/en-us/skypeforbusiness/plan-your-deployment/network-requirements/ports-and-protocols

    At the same time, you can open the SFB log to see the specific details .If you do not know how to find the LOG, you could  refer to the following link.

    https://docs.microsoft.com/en-us/skype-sdk/websdk/docs/troubleshooting/gatheringlogs/logs-desktopclient

    Best Regards,
    Leon Lu

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Wednesday, October 3, 2018 7:31 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi,

     

    Are there any updates for this issue, if the reply is helpful, please try to mark it as an answer,  it will help others who have similar issue.

    Best Regards,
    Leon Lu

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Monday, October 15, 2018 9:31 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    In our case Symantec firewall was blocking this strangely only between 2 different subnets

    Had to put lync.exe as exception and move it higher in order for the firewall rule

    Thank you for all the help 

    • Marked as answer by Kitaab Sunday, October 28, 2018 2:11 PM
    Sunday, October 21, 2018 5:25 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Ok, thanks for your sharing. If the reply is helpful, please try to mark it as an answer,  it will help others who have similar issue.

    Best Regards,
    Leon Lu

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.


    Thursday, October 25, 2018 7:27 AM