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For Some users the MS teams icon along the taskbar is a white icon RRS feed

  • Question

  • Blasted the users profile, users login to non persistent vm's, where exactly can you alter the icon settings, the icon is fine in the bottom left.
    Tuesday, June 12, 2018 9:50 AM

Answers

  • Hi hirogen1,

    Based on your description, is this white icon like the following screen shot,if so your status is not update,the statu is offline. If not ,please give me a screenshot

     

    Can you get the correct the status in the Teams web app

    You could try to clean the cache with the following ways.

     

     1.  Fully exit the Microsoft Teams desktop client. To do this, either right click Teams from the Icon Tray and select ‘Quit’, or run Task Manager and fully kill the process.

     2.  Go to File Explorer, and type in %appdata%\Microsoft\teams.

     3.  Once in the directory, you’ll see a few of the following folders:

     

     a.  From within ‘Application Cache’, go to Cache and delete any of the files in the Cache location.

        *   %appdata%\Microsoft\teams\application cache\cache

     b.  From within ‘Blob_storage’, delete any files that are located in here if any.

        *   %appdata%\Microsoft\teams\blob_storage

     c.  From within ‘Cache’, delete all files.

        *   %appdata%\Microsoft\teams\Cache

     d.  From within ‘databases’, delete all files.

        *   %appdata%\Microsoft\teams\databases

     e.  From within ‘GPUCache’, delete all files.

        *   %appdata%\Microsoft\teams\GPUcache

     f.  From within ‘IndexedDB’, delete the .db file.

        *   %appdata%\Microsoft\teams\IndexedDB

     g.  From within ‘Local Storage’, delete all files.

        *   %appdata%\Microsoft\teams\Local Storage

     h.  Lastly, from within ‘tmp’, delete any file.

        *   %appdata%\Microsoft\teams\tmp

     

     

    Once finally done clearing, you can now restart Teams from your local desktop and all cache will be cleared from the desktop app.


    Best Regards,
    Leon Lu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Wednesday, June 13, 2018 2:01 AM

All replies

  • Hi hirogen1,

    Based on your description, is this white icon like the following screen shot,if so your status is not update,the statu is offline. If not ,please give me a screenshot

     

    Can you get the correct the status in the Teams web app

    You could try to clean the cache with the following ways.

     

     1.  Fully exit the Microsoft Teams desktop client. To do this, either right click Teams from the Icon Tray and select ‘Quit’, or run Task Manager and fully kill the process.

     2.  Go to File Explorer, and type in %appdata%\Microsoft\teams.

     3.  Once in the directory, you’ll see a few of the following folders:

     

     a.  From within ‘Application Cache’, go to Cache and delete any of the files in the Cache location.

        *   %appdata%\Microsoft\teams\application cache\cache

     b.  From within ‘Blob_storage’, delete any files that are located in here if any.

        *   %appdata%\Microsoft\teams\blob_storage

     c.  From within ‘Cache’, delete all files.

        *   %appdata%\Microsoft\teams\Cache

     d.  From within ‘databases’, delete all files.

        *   %appdata%\Microsoft\teams\databases

     e.  From within ‘GPUCache’, delete all files.

        *   %appdata%\Microsoft\teams\GPUcache

     f.  From within ‘IndexedDB’, delete the .db file.

        *   %appdata%\Microsoft\teams\IndexedDB

     g.  From within ‘Local Storage’, delete all files.

        *   %appdata%\Microsoft\teams\Local Storage

     h.  Lastly, from within ‘tmp’, delete any file.

        *   %appdata%\Microsoft\teams\tmp

     

     

    Once finally done clearing, you can now restart Teams from your local desktop and all cache will be cleared from the desktop app.


    Best Regards,
    Leon Lu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Wednesday, June 13, 2018 2:01 AM
  • Hi,

     

    Are there any update for this issue, if the reply is helpful to you, please try to mark it as an answer, it will help others who has similar issue.


    Best Regards,
    Leon Lu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Tuesday, June 19, 2018 9:08 AM
  • This was fixed along time ago it was to do with our Ivanti personalisation software, thanks! The above likely would have fixed it too as it was intermittent
    Thursday, June 25, 2020 9:31 PM