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Windows 7 - Blue screen error RRS feed

  • Question

  • Hi,

    I am getting the blue screen error on windows 7. When I am opening IE9, i am getting blue screen.

    I have uploaded the dmp file in the sky drive and shared the link below.

    http://sdrv.ms/1cByXDL

    file name is :122513-46488-01.dmp

    Thanks in advance.


    Nanda kumar R | Senior Technical Analyst | Merrill Technology Services

    Thursday, December 26, 2013 4:09 PM

Answers

  • Hi,

    Use !analyze -v to get detailed debugging information.
    
    BugCheck 50, {fffff8810a4191a0, 0, fffff8800836bf68, 5}
    
    *** WARNING: Unable to verify timestamp for igdpmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
    
    Could not read faulting driver name
    Probably caused by : igdpmd64.sys ( igdpmd64+159f68 )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except,
    it must be protected by a Probe.  Typically the address is just plain bad or it
    is pointing at freed memory.
    Arguments:
    Arg1: fffff8810a4191a0, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff8800836bf68, If non-zero, the instruction address which referenced the bad memory
    	address.
    Arg4: 0000000000000005, (reserved)
    
    Debugging Details:
    ------------------
    
    
    Could not read faulting driver name
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800036c7100
    GetUlongFromAddress: unable to read from fffff800036c71c0
     fffff8810a4191a0 Nonpaged pool
    
    FAULTING_IP: 
    igdpmd64+159f68
    fffff880`0836bf68 8b0408          mov     eax,dword ptr [rax+rcx]
    
    MM_INTERNAL_CODE:  5
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x50
    
    PROCESS_NAME:  csrss.exe
    
    CURRENT_IRQL:  0
    
    TRAP_FRAME:  fffff8800d08d9e0 -- (.trap 0xfffff8800d08d9e0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffff88008d989a0 rbx=0000000000000000 rcx=0000000101680800
    rdx=fffffa800466d920 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff8800836bf68 rsp=fffff8800d08db70 rbp=fffffa80083a7d40
     r8=0000000000000001  r9=fffff8800d08dbd0 r10=0000000000000001
    r11=0000000000000001 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na po nc
    igdpmd64+0x159f68:
    fffff880`0836bf68 8b0408          mov     eax,dword ptr [rax+rcx] ds:fffff881`0a4191a0=????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff8000350c5b3 to fffff8000348fbc0
    
    STACK_TEXT:  
    fffff880`0d08d878 fffff800`0350c5b3 : 00000000`00000050 fffff881`0a4191a0 00000000`00000000 fffff880`0d08d9e0 : nt!KeBugCheckEx
    fffff880`0d08d880 fffff800`0348dcee : 00000000`00000000 fffff881`0a4191a0 fffffa80`06a58000 fffff880`0d08df70 : nt! ?? ::FNODOBFM::`string'+0x43801
    fffff880`0d08d9e0 fffff880`0836bf68 : fffffa80`06a58000 fffffa80`0466d920 fffffa80`06a58000 fffffa80`0466d920 : nt!KiPageFault+0x16e
    fffff880`0d08db70 fffffa80`06a58000 : fffffa80`0466d920 fffffa80`06a58000 fffffa80`0466d920 fffffa80`06a58000 : igdpmd64+0x159f68
    fffff880`0d08db78 fffffa80`0466d920 : fffffa80`06a58000 fffffa80`0466d920 fffffa80`06a58000 fffff880`080b4040 : 0xfffffa80`06a58000
    fffff880`0d08db80 fffffa80`06a58000 : fffffa80`0466d920 fffffa80`06a58000 fffff880`080b4040 fffffa80`07be9298 : 0xfffffa80`0466d920
    fffff880`0d08db88 fffffa80`0466d920 : fffffa80`06a58000 fffff880`080b4040 fffffa80`07be9298 fffff880`00000000 : 0xfffffa80`06a58000
    fffff880`0d08db90 fffffa80`06a58000 : fffff880`080b4040 fffffa80`07be9298 fffff880`00000000 fffffa80`087f4ff8 : 0xfffffa80`0466d920
    fffff880`0d08db98 fffff880`080b4040 : fffffa80`07be9298 fffff880`00000000 fffffa80`087f4ff8 fffff880`0836c39c : 0xfffffa80`06a58000
    fffff880`0d08dba0 fffffa80`07be9298 : fffff880`00000000 fffffa80`087f4ff8 fffff880`0836c39c fffffa80`087f4fe8 : 0xfffff880`080b4040
    fffff880`0d08dba8 fffff880`00000000 : fffffa80`087f4ff8 fffff880`0836c39c fffffa80`087f4fe8 fffffa80`0466d920 : 0xfffffa80`07be9298
    fffff880`0d08dbb0 fffffa80`087f4ff8 : fffff880`0836c39c fffffa80`087f4fe8 fffffa80`0466d920 fffffa80`00000001 : 0xfffff880`00000000
    fffff880`0d08dbb8 fffff880`0836c39c : fffffa80`087f4fe8 fffffa80`0466d920 fffffa80`00000001 fffff880`00000001 : 0xfffffa80`087f4ff8
    fffff880`0d08dbc0 fffffa80`087f4fe8 : fffffa80`0466d920 fffffa80`00000001 fffff880`00000001 fffffa80`0466d920 : igdpmd64+0x15a39c
    fffff880`0d08dbc8 fffffa80`0466d920 : fffffa80`00000001 fffff880`00000001 fffffa80`0466d920 fffff880`0d08dcc8 : 0xfffffa80`087f4fe8
    fffff880`0d08dbd0 fffffa80`00000001 : fffff880`00000001 fffffa80`0466d920 fffff880`0d08dcc8 fffffa80`087f51a8 : 0xfffffa80`0466d920
    fffff880`0d08dbd8 fffff880`00000001 : fffffa80`0466d920 fffff880`0d08dcc8 fffffa80`087f51a8 fffffa80`087f5608 : 0xfffffa80`00000001
    fffff880`0d08dbe0 fffffa80`0466d920 : fffff880`0d08dcc8 fffffa80`087f51a8 fffffa80`087f5608 fffffa80`00000001 : 0xfffff880`00000001
    fffff880`0d08dbe8 fffff880`0d08dcc8 : fffffa80`087f51a8 fffffa80`087f5608 fffffa80`00000001 fffffa80`06a58000 : 0xfffffa80`0466d920
    fffff880`0d08dbf0 fffffa80`087f51a8 : fffffa80`087f5608 fffffa80`00000001 fffffa80`06a58000 fffffa80`00000000 : 0xfffff880`0d08dcc8
    fffff880`0d08dbf8 fffffa80`087f5608 : fffffa80`00000001 fffffa80`06a58000 fffffa80`00000000 fffffa80`0466d920 : 0xfffffa80`087f51a8
    fffff880`0d08dc00 fffffa80`00000001 : fffffa80`06a58000 fffffa80`00000000 fffffa80`0466d920 00000000`00000001 : 0xfffffa80`087f5608
    fffff880`0d08dc08 fffffa80`06a58000 : fffffa80`00000000 fffffa80`0466d920 00000000`00000001 00000000`00000000 : 0xfffffa80`00000001
    fffff880`0d08dc10 fffffa80`00000000 : fffffa80`0466d920 00000000`00000001 00000000`00000000 00000000`00000000 : 0xfffffa80`06a58000
    fffff880`0d08dc18 fffffa80`0466d920 : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`00000000
    fffff880`0d08dc20 00000000`00000001 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`0466d920
    fffff880`0d08dc28 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    igdpmd64+159f68
    fffff880`0836bf68 8b0408          mov     eax,dword ptr [rax+rcx]
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  igdpmd64+159f68
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: igdpmd64
    
    IMAGE_NAME:  igdpmd64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4cf338bf
    
    FAILURE_BUCKET_ID:  X64_0x50_igdpmd64+159f68
    
    BUCKET_ID:  X64_0x50_igdpmd64+159f68

    As ZigZag3143x said, the memory dumps blame Intel graphic driver.

    So I recommend you to download fresh graphics drivers from http://downloadcenter.intel.com.

    Also, could you please tell me if you have installed new updates (eg kb2670838) recently?

    Thanks!


    Andy Altmann
    TechNet Community Support

    • Marked as answer by 暁北 Monday, January 6, 2014 4:00 PM
    Sunday, December 29, 2013 4:16 AM
  • NK

    This was Related to igdpmd64.sys Graphics Kernel Mode Drive from Intel Corporation.  Yours is 3+ years old.  I would install the newest version available.

    What ever you used to "analyze" the DMPS was wrong.  Apps like who crashed, & blue screen view are wrong more often than they are right


    Wanikiya and Dyami--Team Zigzag

    • Marked as answer by 暁北 Monday, January 6, 2014 4:00 PM
    Thursday, December 26, 2013 5:04 PM

All replies

  • have you tried uninstalling and re-installing IE9

    Justin Abraham ----------------------------- Knowledge is Power


    • Edited by Abraham Ajo Thursday, December 26, 2013 4:19 PM
    Thursday, December 26, 2013 4:19 PM
  • @Abraham,

    thanks for your quick reply.

    I analysed the .dmp file and it says, 

    The caused by driver is ntoskrnl.exe and the crash address is "ntoskrnl.exe+75bc0"


    Nanda kumar R | Senior Technical Analyst | Merrill Technology Services

    Thursday, December 26, 2013 4:26 PM
  • NK

    This was Related to igdpmd64.sys Graphics Kernel Mode Drive from Intel Corporation.  Yours is 3+ years old.  I would install the newest version available.

    What ever you used to "analyze" the DMPS was wrong.  Apps like who crashed, & blue screen view are wrong more often than they are right


    Wanikiya and Dyami--Team Zigzag

    • Marked as answer by 暁北 Monday, January 6, 2014 4:00 PM
    Thursday, December 26, 2013 5:04 PM
  • Hi,

    Use !analyze -v to get detailed debugging information.
    
    BugCheck 50, {fffff8810a4191a0, 0, fffff8800836bf68, 5}
    
    *** WARNING: Unable to verify timestamp for igdpmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
    
    Could not read faulting driver name
    Probably caused by : igdpmd64.sys ( igdpmd64+159f68 )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except,
    it must be protected by a Probe.  Typically the address is just plain bad or it
    is pointing at freed memory.
    Arguments:
    Arg1: fffff8810a4191a0, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff8800836bf68, If non-zero, the instruction address which referenced the bad memory
    	address.
    Arg4: 0000000000000005, (reserved)
    
    Debugging Details:
    ------------------
    
    
    Could not read faulting driver name
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800036c7100
    GetUlongFromAddress: unable to read from fffff800036c71c0
     fffff8810a4191a0 Nonpaged pool
    
    FAULTING_IP: 
    igdpmd64+159f68
    fffff880`0836bf68 8b0408          mov     eax,dword ptr [rax+rcx]
    
    MM_INTERNAL_CODE:  5
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x50
    
    PROCESS_NAME:  csrss.exe
    
    CURRENT_IRQL:  0
    
    TRAP_FRAME:  fffff8800d08d9e0 -- (.trap 0xfffff8800d08d9e0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffff88008d989a0 rbx=0000000000000000 rcx=0000000101680800
    rdx=fffffa800466d920 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff8800836bf68 rsp=fffff8800d08db70 rbp=fffffa80083a7d40
     r8=0000000000000001  r9=fffff8800d08dbd0 r10=0000000000000001
    r11=0000000000000001 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na po nc
    igdpmd64+0x159f68:
    fffff880`0836bf68 8b0408          mov     eax,dword ptr [rax+rcx] ds:fffff881`0a4191a0=????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff8000350c5b3 to fffff8000348fbc0
    
    STACK_TEXT:  
    fffff880`0d08d878 fffff800`0350c5b3 : 00000000`00000050 fffff881`0a4191a0 00000000`00000000 fffff880`0d08d9e0 : nt!KeBugCheckEx
    fffff880`0d08d880 fffff800`0348dcee : 00000000`00000000 fffff881`0a4191a0 fffffa80`06a58000 fffff880`0d08df70 : nt! ?? ::FNODOBFM::`string'+0x43801
    fffff880`0d08d9e0 fffff880`0836bf68 : fffffa80`06a58000 fffffa80`0466d920 fffffa80`06a58000 fffffa80`0466d920 : nt!KiPageFault+0x16e
    fffff880`0d08db70 fffffa80`06a58000 : fffffa80`0466d920 fffffa80`06a58000 fffffa80`0466d920 fffffa80`06a58000 : igdpmd64+0x159f68
    fffff880`0d08db78 fffffa80`0466d920 : fffffa80`06a58000 fffffa80`0466d920 fffffa80`06a58000 fffff880`080b4040 : 0xfffffa80`06a58000
    fffff880`0d08db80 fffffa80`06a58000 : fffffa80`0466d920 fffffa80`06a58000 fffff880`080b4040 fffffa80`07be9298 : 0xfffffa80`0466d920
    fffff880`0d08db88 fffffa80`0466d920 : fffffa80`06a58000 fffff880`080b4040 fffffa80`07be9298 fffff880`00000000 : 0xfffffa80`06a58000
    fffff880`0d08db90 fffffa80`06a58000 : fffff880`080b4040 fffffa80`07be9298 fffff880`00000000 fffffa80`087f4ff8 : 0xfffffa80`0466d920
    fffff880`0d08db98 fffff880`080b4040 : fffffa80`07be9298 fffff880`00000000 fffffa80`087f4ff8 fffff880`0836c39c : 0xfffffa80`06a58000
    fffff880`0d08dba0 fffffa80`07be9298 : fffff880`00000000 fffffa80`087f4ff8 fffff880`0836c39c fffffa80`087f4fe8 : 0xfffff880`080b4040
    fffff880`0d08dba8 fffff880`00000000 : fffffa80`087f4ff8 fffff880`0836c39c fffffa80`087f4fe8 fffffa80`0466d920 : 0xfffffa80`07be9298
    fffff880`0d08dbb0 fffffa80`087f4ff8 : fffff880`0836c39c fffffa80`087f4fe8 fffffa80`0466d920 fffffa80`00000001 : 0xfffff880`00000000
    fffff880`0d08dbb8 fffff880`0836c39c : fffffa80`087f4fe8 fffffa80`0466d920 fffffa80`00000001 fffff880`00000001 : 0xfffffa80`087f4ff8
    fffff880`0d08dbc0 fffffa80`087f4fe8 : fffffa80`0466d920 fffffa80`00000001 fffff880`00000001 fffffa80`0466d920 : igdpmd64+0x15a39c
    fffff880`0d08dbc8 fffffa80`0466d920 : fffffa80`00000001 fffff880`00000001 fffffa80`0466d920 fffff880`0d08dcc8 : 0xfffffa80`087f4fe8
    fffff880`0d08dbd0 fffffa80`00000001 : fffff880`00000001 fffffa80`0466d920 fffff880`0d08dcc8 fffffa80`087f51a8 : 0xfffffa80`0466d920
    fffff880`0d08dbd8 fffff880`00000001 : fffffa80`0466d920 fffff880`0d08dcc8 fffffa80`087f51a8 fffffa80`087f5608 : 0xfffffa80`00000001
    fffff880`0d08dbe0 fffffa80`0466d920 : fffff880`0d08dcc8 fffffa80`087f51a8 fffffa80`087f5608 fffffa80`00000001 : 0xfffff880`00000001
    fffff880`0d08dbe8 fffff880`0d08dcc8 : fffffa80`087f51a8 fffffa80`087f5608 fffffa80`00000001 fffffa80`06a58000 : 0xfffffa80`0466d920
    fffff880`0d08dbf0 fffffa80`087f51a8 : fffffa80`087f5608 fffffa80`00000001 fffffa80`06a58000 fffffa80`00000000 : 0xfffff880`0d08dcc8
    fffff880`0d08dbf8 fffffa80`087f5608 : fffffa80`00000001 fffffa80`06a58000 fffffa80`00000000 fffffa80`0466d920 : 0xfffffa80`087f51a8
    fffff880`0d08dc00 fffffa80`00000001 : fffffa80`06a58000 fffffa80`00000000 fffffa80`0466d920 00000000`00000001 : 0xfffffa80`087f5608
    fffff880`0d08dc08 fffffa80`06a58000 : fffffa80`00000000 fffffa80`0466d920 00000000`00000001 00000000`00000000 : 0xfffffa80`00000001
    fffff880`0d08dc10 fffffa80`00000000 : fffffa80`0466d920 00000000`00000001 00000000`00000000 00000000`00000000 : 0xfffffa80`06a58000
    fffff880`0d08dc18 fffffa80`0466d920 : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`00000000
    fffff880`0d08dc20 00000000`00000001 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`0466d920
    fffff880`0d08dc28 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    igdpmd64+159f68
    fffff880`0836bf68 8b0408          mov     eax,dword ptr [rax+rcx]
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  igdpmd64+159f68
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: igdpmd64
    
    IMAGE_NAME:  igdpmd64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4cf338bf
    
    FAILURE_BUCKET_ID:  X64_0x50_igdpmd64+159f68
    
    BUCKET_ID:  X64_0x50_igdpmd64+159f68

    As ZigZag3143x said, the memory dumps blame Intel graphic driver.

    So I recommend you to download fresh graphics drivers from http://downloadcenter.intel.com.

    Also, could you please tell me if you have installed new updates (eg kb2670838) recently?

    Thanks!


    Andy Altmann
    TechNet Community Support

    • Marked as answer by 暁北 Monday, January 6, 2014 4:00 PM
    Sunday, December 29, 2013 4:16 AM