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Unable to upgrade from IE9 to IE11 RRS feed

  • Question

  • Hi

    I have some virtual servers with Windows 2008 R2 standard where on one of them I am unable to upgrade from IE9 to IE11

    With Windows Update I get following error: 9C59

    In Event log I get following:

    Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 11 for Windows Server 2008 R2 for x64-based Systems.

    I have tryed to install from a command prompt with the options /update-no but I get the same failure

    A hint would be nice :-)

    Best Regards

    John B

    Sunday, December 14, 2014 9:12 AM

Answers

  • Hi ms-support,

    If the Uninstall a Program feature doesn’t uninstall Internet Explorer 9 correctly, try this command to uninstall Internet Explorer 9 after Internet Explorer 11 was completely uninstalled.

    1. Log on      to the computer by using an administrator account or an account that has      administrative rights.
    2. Close      all Internet Explorer browser windows.
    3. Click Start,      type cmd in the Search box, and then click cmd under Programs.
    4. Copy      the following command:

    FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*9.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"

    1. Paste the command into the Command Prompt window, and then press Enter.

    Restart the computer.

    Then install your Internet Explorer 11 again and create a new CBS log. I’m afraid there is no server for uploading files such as logs, but you could upload to one drive and share a link with us.

    If the issue persists after Internet Explorer 9 uninstalled, you could upload to one drive and share a link with us.

    For more information about 9C59 issue:

    http://support.microsoft.com/kb/2872074/en-us

    For more information about “What to do if you can’t uninstall Internet Explorer 9”:

    http://support.microsoft.com/kb/2579295

    For more information about One Drive:

    https://onedrive.live.com

    Regards

    Wednesday, December 24, 2014 9:28 AM
    Moderator

All replies

  • To find out what's happening, examine c:\windows\IE11_main.log

    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

    Sunday, December 14, 2014 9:31 AM
  • Hi Don

    thanks for your reply

    IE11_main.log where I tryed with /update-no:

    00:00.000: ====================================================================
    00:00.016: Started: 2014/12/14 (Y/M/D) 09:39:11.089 (local)
    00:00.016: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.016: Command line: ie11-windows6.1-x64-en-us.exe  /update-no
    00:00.016: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
    00:00.016: INFO:    Previous version of Internet Explorer: 9.0.8112.16599
    00:00.016: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
    00:00.016: INFO:    ...and 11.1.0.0...
    00:00.016: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
    00:00.016: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.016: INFO:    Operating System: Windows Server: 6.1.7601 (Service Pack 1)
    00:00.016: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
    00:00.016: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
    00:00.016: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
    00:00.125: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
    00:00.141: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1C446.tmp\Spelling_en.msu.
    00:00.141: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
    00:00.141: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1C446.tmp\Hyphenation_en.msu.
    00:00.141: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
    00:01.438: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.
    00:01.500: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1C446.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1C446.tmp\HardwareBlockingList.xml"
    00:01.563: INFO:    Hardware support check succeeded. Installation will continue.
    00:01.563: INFO:    Windows 7 operating system detected.
    00:01.578: INFO:    Service pack major: 1
    00:01.578: INFO:    Service pack minor: 0
    00:01.578: INFO:    Service pack name:  Service Pack 1
    00:01.578: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
    00:01.578: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
    00:01.594: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18409 >= 6.1.7601.17727 (True)
    00:01.594: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
    00:01.594: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
    00:01.610: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
    00:01.610: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
    00:01.610: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
    00:01.625: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
    00:15.828: INFO:    Waiting for 0 prerequisite downloads.
    00:15.828: INFO:    The neutral pack was not successfully downloaded from the internet. Installation will continue using the extracted package.
    00:15.828: INFO:    Waiting for 0 language pack downloads.
    00:15.828: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
    00:15.875: INFO:    No reboot logic message NrApiStart(0), lParam=0x00542850 returned 0x00000000.
    00:16.500: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
    00:16.500: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    00:16.500: INFO:    Installing with the extracted package. C:\Windows\TEMP\IE1C446.tmp\IE11-neutral.Extracted.cab
    00:16.516: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1C446.tmp\IE11-neutral.Extracted.cab /quiet /norestart
    00:26.516: INFO:    Process exit code 0x00000002 (2) [The system cannot find the file specified. ]
    00:26.516: ERROR:   Neutral package installation failed (exit code = 0x00000002 (2)).
    00:26.516: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
    00:26.516: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    00:26.578: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    00:26.594: INFO:    Waiting for Active Setup to complete.
    00:26.594: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    00:31.594: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    00:36.625: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    00:41.625: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    00:46.625: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    00:51.625: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
    00:56.625: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
    01:01.625: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
    01:06.625: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
    01:11.625: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
    01:16.625: INFO:    Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
    01:21.625: INFO:    Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
    01:26.625: INFO:    Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
    01:31.625: INFO:    Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
    01:36.625: INFO:    Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
    01:41.641: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
    01:50.922: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
    01:50.938: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1C446.tmp
    01:50.985: INFO:    Unable to remove directory C:\Windows\TEMP\IE1C446.tmp, marking for deletion on reboot.
    01:50.985: INFO:    Released Internet Explorer Installer Mutex

    IE11_main.log where I tryed with windows update:

    00:00.000: ====================================================================
    00:00.000: Started: 2014/12/14 (Y/M/D) 09:02:25.863 (local)
    00:00.000: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.000: Command line: "C:\Service.bcs\MS\IE11\IE11-Windows6.1-x64-en-us.exe"
    00:00.016: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
    00:00.156: INFO:    Previous version of Internet Explorer: 9.0.8112.16599
    00:00.172: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
    00:00.188: INFO:    ...and 11.1.0.0...
    00:00.219: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
    00:00.266: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.297: INFO:    Operating System: Windows Server: 6.1.7601 (Service Pack 1)
    00:00.313: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
    00:00.344: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
    00:00.360: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
    00:00.547: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
    00:00.547: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE13E39.tmp\Spelling_en.msu.
    00:00.547: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
    00:00.547: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE13E39.tmp\Hyphenation_en.msu.
    00:00.547: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
    00:02.110: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.
    00:02.797: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
    00:02.844: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE13E39.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE13E39.tmp\IE11-support\HardwareBlockingList.xml"
    00:03.000: INFO:    Hardware support check succeeded. Installation will continue.
    00:03.016: INFO:    Windows 7 operating system detected.
    00:03.016: INFO:    Service pack major: 1
    00:03.016: INFO:    Service pack minor: 0
    00:03.016: INFO:    Service pack name:  Service Pack 1
    00:03.078: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
    00:03.078: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
    00:03.078: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18409 >= 6.1.7601.17727 (True)
    00:03.125: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
    00:03.125: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
    00:03.125: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
    00:03.125: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
    00:03.328: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
    00:03.375: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
    00:33.969: INFO:    Waiting for 0 prerequisite downloads.
    00:35.391: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
    00:35.391: INFO:    Waiting for 0 language pack downloads.
    00:35.391: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
    00:35.422: INFO:    No reboot logic message NrApiStart(0), lParam=0x00022848 returned 0x00000000.
    00:35.985: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
    00:35.985: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    00:35.985: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE13E39.tmp\IE11-neutral.Downloaded.cab
    00:36.016: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE13E39.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
    00:47.281: INFO:    Process exit code 0x00000002 (2) [The system cannot find the file specified. ]
    00:47.281: ERROR:   Neutral package installation failed (exit code = 0x00000002 (2)).
    00:47.281: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
    00:47.281: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    00:47.313: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    00:47.313: INFO:    Waiting for Active Setup to complete.
    00:47.313: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    00:52.313: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    00:57.313: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    01:02.313: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    01:07.313: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    01:12.313: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
    01:17.313: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
    01:22.313: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
    01:27.313: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
    01:32.313: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
    01:37.313: INFO:    Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
    01:42.313: INFO:    Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
    01:47.313: INFO:    Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
    01:52.313: INFO:    Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
    01:57.313: INFO:    Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
    02:02.485: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
    02:09.500: INFO:    Link clicked, opening URL in new window:'http://go.microsoft.com/fwlink/?LinkId=299204'
    04:46.875: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
    04:46.891: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE13E39.tmp
    04:46.922: INFO:    Unable to remove directory C:\Windows\TEMP\IE13E39.tmp, marking for deletion on reboot.
    04:46.922: INFO:    Released Internet Explorer Installer Mutex

    A hint would be nice :-)

    Best Regards

    John B

    Sunday, December 14, 2014 11:00 AM
  • 00:16.500: INFO:    Installing with the extracted package. C:\Windows\TEMP\IE1C446.tmp\IE11-neutral.Extracted.cab
    00:16.516: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1C446.tmp\IE11-neutral.Extracted.cab /quiet /norestart
    00:26.516: INFO:    Process exit code 0x00000002 (2) [The system cannot find the file specified. ]

    IE11_main.log where I tryed with windows update:

    00:36.016: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE13E39.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
    00:47.281: INFO:    Process exit code 0x00000002 (2) [The system cannot find the file specified. ]
    00:47.281: ERROR:   Neutral package installation failed (exit code = 0x00000002 (2)).

     

    There's that SysNative thing again.



    Robert Aldwinckle
    ---

    Sunday, December 14, 2014 5:26 PM
    Answerer
  • Hi Robert

    thanks for your reply

    Accessing the 64-bit System32 folder from a 32-bit application by simply inserting "\System32" in the folder path is not possible. A redirection to the SysWOW64 folder is made automatically by the system if you try that. But there is another folder name that can be used instead: Sysnative.

    What is wrong with that ? And how to do ?

    Best Regards

    John B

    Sunday, December 14, 2014 6:19 PM
  • Hi

    I have maybe found a solution:

    I have had several systems that never updated to IE9 or 10 correctly and therefore would fail when updating to IE11 with the Neutral Package failure.
    I have resolved these failures by changing the date on the system to 1/1/2012 and then reinstalling IE9. Once it installs successfully, then installing IE11. In each case, I have resolved the issue. T
    he problem is that the certificate on the Neutral Package in IE9 or 10 is out of date, so changing the clock back to a time before the cert expires allows the package to install properly. I am amazed that Microsoft Support does not even know this, I figured it out by mistake when I selected one of the files in the .CAB file and decided to look at the certificate and saw it was expired.

    I will try this tomorrow and then return to you

    Best Regards

    John B


    • Edited by ms-support Sunday, December 14, 2014 7:41 PM
    Sunday, December 14, 2014 7:33 PM
  • What is wrong with that ? And how to do

    I get the controversy.  But the theoreticians ignore empirical facts.

    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/i-get-error-9c59-when-updating-internet-explorer/03d4473a-867b-44a5-9a37-913e9a5879cf

    (Microsoft search for
        sysnative mklink site:answers.microsoft.com
    )

    See most helpful reply on first page of that thread.  It has been pulled out of context from page 8 where you can also read the controversy.



    Robert Aldwinckle
    ---

    Monday, December 15, 2014 1:41 AM
    Answerer
  • What is wrong with that ? And how to do

    I get the controversy.  But the theoreticians ignore empirical facts.

    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/i-get-error-9c59-when-updating-internet-explorer/03d4473a-867b-44a5-9a37-913e9a5879cf

    (Microsoft search for
        sysnative mklink site:answers.microsoft.com
    )

    See most helpful reply on first page of that thread.  It has been pulled out of context from page 8 where you can also read the controversy.



    Robert Aldwinckle
    ---

    I think the most useful part of that discussion is actually the suggestion to manually install the IE-Neutral package content - that's certainly worth a try.

    In my experience with 32bit processes running on 64bit OS, the syswow64 and sysnative aspects just work fine, on a healthy system.

    I've never in the last 6 years of working with 64bit Windows, had the need to fudge around with creating junctions/symlinks/hardlinks to work-around an issue like this one.

    We used 32bit ConfigMgr client agents on both 32bit OS and 64bit OS without once needing to fudge junctions for sysnative. (and we have some very horrible in-house developed software applications that include terribly improper coding of nasty hard-coded folder/directory calls)

    Still, there's always more glitches and bad stuff out there (I'm never ever going to say I've seen it all....)


    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

    Monday, December 15, 2014 8:02 AM
  • Hi

    It did not work with moving the clock back to 1.1.2012

    Best Regards

    John B

    Monday, December 15, 2014 6:38 PM
  • Hi Don and Robert

    It did not work with your suggestions

    A hint would be nice

    Best Regards

    John B

    Monday, December 15, 2014 6:39 PM
  • It did not work with your suggestions

    The recurring theme here for your problem server, seems to be this:

    00:16.500: INFO:    Installing with the extracted package. C:\Windows\TEMP\IE1C446.tmp\IE11-neutral.Extracted.cab
    00:16.516: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1C446.tmp\IE11-neutral.Extracted.cab /quiet /norestart
    00:26.516: INFO:    Process exit code 0x00000002 (2) [The system cannot find the file specified. ]
    00:26.516: ERROR:   Neutral package installation failed (exit code = 0x00000002 (2)).

    It seems to me, that IE11 will fail to install for you, whilst the "IE11-neutral.Extracted.cab" component package does not successfully install.

    You should be able to see in some further logs, why this is failing. (e.g. C:\Windows\Logs\DISM )

    "File not found", for a file which has (merely seconds prior) downloaded successfully, can often be caused by anti-virus or other security/protective software.


    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

    Monday, December 15, 2014 8:10 PM
  • A hint would be nice

    Use ProcMon to supplement whatever messages that you are getting.  Filter with Operation Is WriteFile.  You can infer which write matches which message based on things like Path (e.g. the fully qualified name of the  log file you are looking at) any timestamp information in the log file, the (more accurate but subsequent) timestamp of the WriteFile event and the Length of the write (as seen in the Details field.)  Once you have established at least one accurate match, others can be assumed by their order and confirmed by their lengths.  Then once you have a WriteFile event of a message you would like more clues about you can drop the filter at that record and imagine that the previous trace records may relate the generation of that one.  Etc.

    Otherwise, enlist the help of Microsoft Support.  They have access to the source and support documentation and hence may not have to resort to such tactics to "read between the lines".

    Good luck



    Robert Aldwinckle
    ---

    Monday, December 15, 2014 10:23 PM
    Answerer
  • You should be able to see in some further logs, why this is failing. (e.g. C:\Windows\Logs\DISM )

    And ProcMon could prove that  SysNative  was working as designed.   <eg>



    Robert Aldwinckle
    ---

    Monday, December 15, 2014 10:26 PM
    Answerer
  • Hi Don

    I have just tryed again to install IE11 and then I got following from DISM log:

    2014-12-17 18:15:58, Info                  DISM   PID=6280 Scratch directory set to 'C:\Windows\TEMP\'. - CDISMManager::put_ScratchDir
    2014-12-17 18:15:58, Info                  DISM   PID=6280 Successfully loaded the ImageSession at "C:\Windows\System32\Dism" - CDISMManager::LoadImageSession
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Found and Initialized the DISM Logger. - CDISMProviderStore::Internal_InitializeLogger
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Failed to get and initialize the PE Provider.  Continuing by assuming that it is not a WinPE image. - CDISMProviderStore::Final_OnConnect
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Finished initializing the Provider Map. - CDISMProviderStore::Final_OnConnect
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:58, Info                  DISM   DISM Manager: PID=6280 Successfully created the local image session and provider store. - CDISMManager::CreateLocalImageSession
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:58, Info                  DISM   DISM.EXE:
    2014-12-17 18:15:58, Info                  DISM   DISM.EXE: <----- Starting Dism.exe session ----->
    2014-12-17 18:15:58, Info                  DISM   DISM.EXE:
    2014-12-17 18:15:58, Info                  DISM   DISM.EXE: Host machine information: OS Version=6.1.7601, Running architecture=amd64, Number of processors=3
    2014-12-17 18:15:58, Info                  DISM   DISM.EXE: Executing command line: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1D1E2.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Getting Provider FolderManager - CDISMProviderStore::GetProvider
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Loading Provider from location C:\Windows\System32\Dism\FolderProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Connecting to the provider located at C:\Windows\System32\Dism\FolderProvider.dll. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Getting Provider FolderManager - CDISMProviderStore::GetProvider
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Manager: PID=6280 Successfully loaded the ImageSession at "C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801" - CDISMManager::LoadImageSession
    2014-12-17 18:15:59, Info                  DISM   DISM Image Session: PID=1056 Instantiating the Provider Store. - CDISMImageSession::get_ProviderStore
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Initializing a provider store for the IMAGE session type. - CDISMProviderStore::Final_OnConnect
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Loading Provider from location C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\OSProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Connecting to the provider located at C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\OSProvider.dll. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM OS Provider: PID=1056 Defaulting SystemPath to C:\ - CDISMOSServiceManager::Final_OnConnect
    2014-12-17 18:15:59, Info                  DISM   DISM OS Provider: PID=1056 Defaulting Windows folder to C:\Windows - CDISMOSServiceManager::Final_OnConnect
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Attempting to initialize the logger from the Image Session. - CDISMProviderStore::Final_OnConnect
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Loading Provider from location C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\LogProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Connecting to the provider located at C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\LogProvider.dll. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Getting Provider OSServices - CDISMProviderStore::GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Found and Initialized the DISM Logger. - CDISMProviderStore::Internal_InitializeLogger
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Loading Provider from location C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\PEProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Warning               DISM   DISM Provider Store: PID=1056 Failed to Load the provider: C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\PEProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Failed to get and initialize the PE Provider.  Continuing by assuming that it is not a WinPE image. - CDISMProviderStore::Final_OnConnect
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Finished initializing the Provider Map. - CDISMProviderStore::Final_OnConnect
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Manager: PID=6280 Image session successfully loaded from the temporary location: C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801 - CDISMManager::CreateImageSession
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Getting Provider OSServices - CDISMProviderStore::GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  CSI    00000001 Shim considered [l:256{128}]"\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_OBJECT_PATH_NOT_FOUND
    2014-12-17 18:15:59, Info                  CSI    00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_SUCCESS
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Target image information: OS Version=6.1.7601.17592, Image architecture=amd64
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Getting the collection of providers from an image provider store type. - CDISMProviderStore::GetProviderCollection
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Loading Provider from location C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\CbsProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Connecting to the provider located at C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\CbsProvider.dll. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  CSI    00000001 Shim considered [l:256{128}]"\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_OBJECT_PATH_NOT_FOUND
    2014-12-17 18:15:59, Info                  CSI    00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_SUCCESS
    2014-12-17 18:15:59, Info                  DISM   DISM Package Manager: PID=1056 Finished initializing the CbsConUI Handler. - CCbsConUIHandler::Initialize
    2014-12-17 18:15:59, Info                  CSI    00000001 Shim considered [l:256{128}]"\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_OBJECT_PATH_NOT_FOUND
    2014-12-17 18:15:59, Info                  CSI    00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_SUCCESS
    2014-12-17 18:15:59, Info                  DISM   DISM Package Manager: PID=1056 CBS is being initialized for online use. More information about CBS actions can be located at: %windir%\logs\cbs\cbs.log - CDISMPackageManager::Initialize
    2014-12-17 18:15:59, Info                  DISM   DISM Package Manager: PID=1056 Loaded servicing stack for online use only. - CDISMPackageManager::RefreshInstanceAndLock
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Loading Provider from location C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\MsiProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Connecting to the provider located at C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\MsiProvider.dll. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Loading Provider from location C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\IntlProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Connecting to the provider located at C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\IntlProvider.dll. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Loading Provider from location C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\DmiProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Connecting to the provider located at C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\DmiProvider.dll. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  CSI    00000001 Shim considered [l:256{128}]"\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_OBJECT_PATH_NOT_FOUND
    2014-12-17 18:15:59, Info                  CSI    00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_SUCCESS
    2014-12-17 18:15:59, Info                  DISM   DISM OS Provider: PID=1056 Successfully loaded the hive. - CDISMOSServiceManager::DetermineBootDrive
    2014-12-17 18:15:59, Info                  DISM   DISM Driver Manager: PID=1056 Further logs for driver related operations can be found in the target operating system at %WINDIR%\inf\setupapi.offline.log - CDriverManager::Initialize
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Loading Provider from location C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\UnattendProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Connecting to the provider located at C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\UnattendProvider.dll. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Loading Provider from location C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\SmiProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Connecting to the provider located at C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\SmiProvider.dll. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Loading Provider from location C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\TransmogProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Connecting to the provider located at C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\TransmogProvider.dll. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Getting Provider DISM Package Manager - CDISMProviderStore::GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Getting Provider DISM Unattend Manager - CDISMProviderStore::GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Got the collection of providers. Now enumerating them to build the command table.
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Package Manager
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: DISM Package Manager.
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: OSServices
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: MsiManager
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: MsiManager.
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: IntlManager
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: IntlManager.
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DriverManager
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: DriverManager.
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Unattend Manager
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: DISM Unattend Manager.
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Log Provider
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: SmiManager
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: Edition Manager
    2014-12-17 18:15:59, Info                  DISM   DISM Transmog Provider: PID=1056 Current image session is [ONLINE] - CTransmogManager::GetMode
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: Edition Manager.
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Getting Provider DISM Package Manager - CDISMProviderStore::GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Package Manager: PID=1056 Processing the top level command token(add-package). - CPackageManagerCLIHandler::Private_ValidateCmdLine
    2014-12-17 18:15:59, Info                  DISM   DISM Package Manager: PID=1056 Attempting to route to appropriate command handler. - CPackageManagerCLIHandler::ExecuteCmdLine
    2014-12-17 18:15:59, Info                  DISM   DISM Package Manager: PID=1056 Routing the command... - CPackageManagerCLIHandler::ExecuteCmdLine
    2014-12-17 18:15:59, Info                  DISM   DISM Package Manager: PID=1056 Encountered the option "packagepath" with value "C:\Windows\TEMP\IE1D1E2.tmp\IE11-neutral.Downloaded.cab" - CPackageManagerCLIHandler::Private_GetPackagesFromCommandLine
    2014-12-17 18:15:59, Info                  DISM   DISM Package Manager: PID=1056 Package Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428 with CBS state 2(CbsInstallStateResolved) being mapped to dism state 1(DISM_INSTALL_STATE_NOTPRESENT) - CDISMPackage::LogInstallStateMapping
    2014-12-17 18:15:59, Info                  DISM   DISM Package Manager: PID=1056 Initiating Changes on Package with values: 4, 7 - CDISMPackage::Internal_ChangePackageState
    2014-12-17 18:16:08, Info                  DISM   DISM Package Manager: PID=1056  Error in operation: (null) (CBS HRESULT=0x80070002) - CCbsConUIHandler::Error
    2014-12-17 18:16:08, Error                 DISM   DISM Package Manager: PID=1056 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x80070002)
    2014-12-17 18:16:08, Error                 DISM   DISM Package Manager: PID=1056 Failed processing package changes - CDISMPackageManager::ProcessChanges(hr:0x80070002)
    2014-12-17 18:16:08, Info                  DISM   DISM Package Manager: PID=1056 Loaded servicing stack for online use only. - CDISMPackageManager::RefreshInstanceAndLock
    2014-12-17 18:16:08, Error                 DISM   DISM Package Manager: PID=1056 Failed while processing command add-package. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x80070002)
    2014-12-17 18:16:08, Info                  DISM   DISM Package Manager: PID=1056 Further logs for online package and feature related operations can be found at %WINDIR%\logs\CBS\cbs.log - CPackageManagerCLIHandler::ExecuteCmdLine
    2014-12-17 18:16:08, Error                 DISM   DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=80070002
    2014-12-17 18:16:08, Info                  DISM   DISM Image Session: PID=1056 Disconnecting the provider store - CDISMImageSession::Final_OnDisconnect
    2014-12-17 18:16:08, Info                  DISM   DISM Provider Store: PID=1056 Finalizing the servicing provider(DISM Package Manager) - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:08, Info                  DISM   DISM Package Manager: PID=1056 Finalizing CBS core. - CDISMPackageManager::Finalize
    2014-12-17 18:16:08, Info                  DISM   DISM Provider Store: PID=1056 Disconnecting Provider: DISM Package Manager - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Found the OSServices.  Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Finalizing the servicing provider(MsiManager) - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Disconnecting Provider: MsiManager - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Finalizing the servicing provider(IntlManager) - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Disconnecting Provider: IntlManager - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Found the PE Provider.  Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Finalizing the servicing provider(DriverManager) - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Disconnecting Provider: DriverManager - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Finalizing the servicing provider(DISM Unattend Manager) - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Disconnecting Provider: DISM Unattend Manager - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Found the OSServices.  Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Finalizing the servicing provider(SmiManager) - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Disconnecting Provider: SmiManager - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Finalizing the servicing provider(Edition Manager) - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Disconnecting Provider: Edition Manager - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Releasing the local reference to OSServices. - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Disconnecting Provider: OSServices - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Releasing the local reference to DISMLogger.  Stop logging. - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM.EXE: Image session has been closed. Reboot required=no.
    2014-12-17 18:16:09, Info                  DISM   DISM.EXE:
    2014-12-17 18:16:09, Info                  DISM   DISM.EXE: <----- Ending Dism.exe session ----->
    2014-12-17 18:16:09, Info                  DISM   DISM.EXE:
    2014-12-17 18:16:09, Info                  DISM   DISM Image Session: PID=6280 Disconnecting the provider store - CDISMImageSession::Final_OnDisconnect
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=6280 Disconnecting Provider: FolderManager - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=6280 Found the OSServices.  Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=6280 Releasing the local reference to DISMLogger.  Stop logging. - CDISMProviderStore::Internal_DisconnectProvider

    Can you see anything from this log ?

    Best Regards

    John B

    Wednesday, December 17, 2014 5:22 PM
  • Hi Don

    I have just tryed again to install IE11 and then I got following from DISM log:

    2014-12-17 18:15:58, Info                  DISM   PID=6280 Scratch directory set to 'C:\Windows\TEMP\'. - CDISMManager::put_ScratchDir
    2014-12-17 18:15:58, Info                  DISM   PID=6280 Successfully loaded the ImageSession at "C:\Windows\System32\Dism" - CDISMManager::LoadImageSession
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Found and Initialized the DISM Logger. - CDISMProviderStore::Internal_InitializeLogger
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Failed to get and initialize the PE Provider.  Continuing by assuming that it is not a WinPE image. - CDISMProviderStore::Final_OnConnect
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Finished initializing the Provider Map. - CDISMProviderStore::Final_OnConnect
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:58, Info                  DISM   DISM Manager: PID=6280 Successfully created the local image session and provider store. - CDISMManager::CreateLocalImageSession
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:58, Info                  DISM   DISM.EXE:
    2014-12-17 18:15:58, Info                  DISM   DISM.EXE: <----- Starting Dism.exe session ----->
    2014-12-17 18:15:58, Info                  DISM   DISM.EXE:
    2014-12-17 18:15:58, Info                  DISM   DISM.EXE: Host machine information: OS Version=6.1.7601, Running architecture=amd64, Number of processors=3
    2014-12-17 18:15:58, Info                  DISM   DISM.EXE: Executing command line: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1D1E2.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Getting Provider FolderManager - CDISMProviderStore::GetProvider
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Loading Provider from location C:\Windows\System32\Dism\FolderProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Connecting to the provider located at C:\Windows\System32\Dism\FolderProvider.dll. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Getting Provider FolderManager - CDISMProviderStore::GetProvider
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Manager: PID=6280 Successfully loaded the ImageSession at "C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801" - CDISMManager::LoadImageSession
    2014-12-17 18:15:59, Info                  DISM   DISM Image Session: PID=1056 Instantiating the Provider Store. - CDISMImageSession::get_ProviderStore
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Initializing a provider store for the IMAGE session type. - CDISMProviderStore::Final_OnConnect
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Loading Provider from location C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\OSProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Connecting to the provider located at C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\OSProvider.dll. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM OS Provider: PID=1056 Defaulting SystemPath to C:\ - CDISMOSServiceManager::Final_OnConnect
    2014-12-17 18:15:59, Info                  DISM   DISM OS Provider: PID=1056 Defaulting Windows folder to C:\Windows - CDISMOSServiceManager::Final_OnConnect
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Attempting to initialize the logger from the Image Session. - CDISMProviderStore::Final_OnConnect
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Loading Provider from location C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\LogProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Connecting to the provider located at C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\LogProvider.dll. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Getting Provider OSServices - CDISMProviderStore::GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Found and Initialized the DISM Logger. - CDISMProviderStore::Internal_InitializeLogger
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Loading Provider from location C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\PEProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Warning               DISM   DISM Provider Store: PID=1056 Failed to Load the provider: C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\PEProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Failed to get and initialize the PE Provider.  Continuing by assuming that it is not a WinPE image. - CDISMProviderStore::Final_OnConnect
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Finished initializing the Provider Map. - CDISMProviderStore::Final_OnConnect
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Manager: PID=6280 Image session successfully loaded from the temporary location: C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801 - CDISMManager::CreateImageSession
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Getting Provider OSServices - CDISMProviderStore::GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  CSI    00000001 Shim considered [l:256{128}]"\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_OBJECT_PATH_NOT_FOUND
    2014-12-17 18:15:59, Info                  CSI    00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_SUCCESS
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Target image information: OS Version=6.1.7601.17592, Image architecture=amd64
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Getting the collection of providers from an image provider store type. - CDISMProviderStore::GetProviderCollection
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Loading Provider from location C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\CbsProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Connecting to the provider located at C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\CbsProvider.dll. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  CSI    00000001 Shim considered [l:256{128}]"\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_OBJECT_PATH_NOT_FOUND
    2014-12-17 18:15:59, Info                  CSI    00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_SUCCESS
    2014-12-17 18:15:59, Info                  DISM   DISM Package Manager: PID=1056 Finished initializing the CbsConUI Handler. - CCbsConUIHandler::Initialize
    2014-12-17 18:15:59, Info                  CSI    00000001 Shim considered [l:256{128}]"\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_OBJECT_PATH_NOT_FOUND
    2014-12-17 18:15:59, Info                  CSI    00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_SUCCESS
    2014-12-17 18:15:59, Info                  DISM   DISM Package Manager: PID=1056 CBS is being initialized for online use. More information about CBS actions can be located at: %windir%\logs\cbs\cbs.log - CDISMPackageManager::Initialize
    2014-12-17 18:15:59, Info                  DISM   DISM Package Manager: PID=1056 Loaded servicing stack for online use only. - CDISMPackageManager::RefreshInstanceAndLock
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Loading Provider from location C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\MsiProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Connecting to the provider located at C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\MsiProvider.dll. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Loading Provider from location C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\IntlProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Connecting to the provider located at C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\IntlProvider.dll. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Loading Provider from location C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\DmiProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Connecting to the provider located at C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\DmiProvider.dll. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  CSI    00000001 Shim considered [l:256{128}]"\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_OBJECT_PATH_NOT_FOUND
    2014-12-17 18:15:59, Info                  CSI    00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_SUCCESS
    2014-12-17 18:15:59, Info                  DISM   DISM OS Provider: PID=1056 Successfully loaded the hive. - CDISMOSServiceManager::DetermineBootDrive
    2014-12-17 18:15:59, Info                  DISM   DISM Driver Manager: PID=1056 Further logs for driver related operations can be found in the target operating system at %WINDIR%\inf\setupapi.offline.log - CDriverManager::Initialize
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Loading Provider from location C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\UnattendProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Connecting to the provider located at C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\UnattendProvider.dll. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Loading Provider from location C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\SmiProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Connecting to the provider located at C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\SmiProvider.dll. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Loading Provider from location C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\TransmogProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Connecting to the provider located at C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\TransmogProvider.dll. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Getting Provider DISM Package Manager - CDISMProviderStore::GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Getting Provider DISM Unattend Manager - CDISMProviderStore::GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Got the collection of providers. Now enumerating them to build the command table.
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Package Manager
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: DISM Package Manager.
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: OSServices
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: MsiManager
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: MsiManager.
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: IntlManager
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: IntlManager.
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DriverManager
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: DriverManager.
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Unattend Manager
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: DISM Unattend Manager.
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Log Provider
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: SmiManager
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: Edition Manager
    2014-12-17 18:15:59, Info                  DISM   DISM Transmog Provider: PID=1056 Current image session is [ONLINE] - CTransmogManager::GetMode
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: Edition Manager.
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Getting Provider DISM Package Manager - CDISMProviderStore::GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Package Manager: PID=1056 Processing the top level command token(add-package). - CPackageManagerCLIHandler::Private_ValidateCmdLine
    2014-12-17 18:15:59, Info                  DISM   DISM Package Manager: PID=1056 Attempting to route to appropriate command handler. - CPackageManagerCLIHandler::ExecuteCmdLine
    2014-12-17 18:15:59, Info                  DISM   DISM Package Manager: PID=1056 Routing the command... - CPackageManagerCLIHandler::ExecuteCmdLine
    2014-12-17 18:15:59, Info                  DISM   DISM Package Manager: PID=1056 Encountered the option "packagepath" with value "C:\Windows\TEMP\IE1D1E2.tmp\IE11-neutral.Downloaded.cab" - CPackageManagerCLIHandler::Private_GetPackagesFromCommandLine
    2014-12-17 18:15:59, Info                  DISM   DISM Package Manager: PID=1056 Package Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428 with CBS state 2(CbsInstallStateResolved) being mapped to dism state 1(DISM_INSTALL_STATE_NOTPRESENT) - CDISMPackage::LogInstallStateMapping
    2014-12-17 18:15:59, Info                  DISM   DISM Package Manager: PID=1056 Initiating Changes on Package with values: 4, 7 - CDISMPackage::Internal_ChangePackageState
    2014-12-17 18:16:08, Info                  DISM   DISM Package Manager: PID=1056  Error in operation: (null) (CBS HRESULT=0x80070002) - CCbsConUIHandler::Error
    2014-12-17 18:16:08, Error                 DISM   DISM Package Manager: PID=1056 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x80070002)
    2014-12-17 18:16:08, Error                 DISM   DISM Package Manager: PID=1056 Failed processing package changes - CDISMPackageManager::ProcessChanges(hr:0x80070002)
    2014-12-17 18:16:08, Info                  DISM   DISM Package Manager: PID=1056 Loaded servicing stack for online use only. - CDISMPackageManager::RefreshInstanceAndLock
    2014-12-17 18:16:08, Error                 DISM   DISM Package Manager: PID=1056 Failed while processing command add-package. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x80070002)
    2014-12-17 18:16:08, Info                  DISM   DISM Package Manager: PID=1056 Further logs for online package and feature related operations can be found at %WINDIR%\logs\CBS\cbs.log - CPackageManagerCLIHandler::ExecuteCmdLine
    2014-12-17 18:16:08, Error                 DISM   DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=80070002
    2014-12-17 18:16:08, Info                  DISM   DISM Image Session: PID=1056 Disconnecting the provider store - CDISMImageSession::Final_OnDisconnect
    2014-12-17 18:16:08, Info                  DISM   DISM Provider Store: PID=1056 Finalizing the servicing provider(DISM Package Manager) - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:08, Info                  DISM   DISM Package Manager: PID=1056 Finalizing CBS core. - CDISMPackageManager::Finalize
    2014-12-17 18:16:08, Info                  DISM   DISM Provider Store: PID=1056 Disconnecting Provider: DISM Package Manager - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Found the OSServices.  Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Finalizing the servicing provider(MsiManager) - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Disconnecting Provider: MsiManager - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Finalizing the servicing provider(IntlManager) - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Disconnecting Provider: IntlManager - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Found the PE Provider.  Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Finalizing the servicing provider(DriverManager) - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Disconnecting Provider: DriverManager - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Finalizing the servicing provider(DISM Unattend Manager) - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Disconnecting Provider: DISM Unattend Manager - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Found the OSServices.  Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Finalizing the servicing provider(SmiManager) - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Disconnecting Provider: SmiManager - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Finalizing the servicing provider(Edition Manager) - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Disconnecting Provider: Edition Manager - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Releasing the local reference to OSServices. - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Disconnecting Provider: OSServices - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Releasing the local reference to DISMLogger.  Stop logging. - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM.EXE: Image session has been closed. Reboot required=no.
    2014-12-17 18:16:09, Info                  DISM   DISM.EXE:
    2014-12-17 18:16:09, Info                  DISM   DISM.EXE: <----- Ending Dism.exe session ----->
    2014-12-17 18:16:09, Info                  DISM   DISM.EXE:
    2014-12-17 18:16:09, Info                  DISM   DISM Image Session: PID=6280 Disconnecting the provider store - CDISMImageSession::Final_OnDisconnect
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=6280 Disconnecting Provider: FolderManager - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=6280 Found the OSServices.  Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=6280 Releasing the local reference to DISMLogger.  Stop logging. - CDISMProviderStore::Internal_DisconnectProvider

    Can you see anything from this log ?

    Best Regards

    John B

    Wednesday, December 17, 2014 5:24 PM
  • Hi Don

    I have tryed to upgrade IE9 with IE11 again with following log from DISM:

    2014-12-17 18:15:58, Info                  DISM   PID=6280 Scratch directory set to 'C:\Windows\TEMP\'. - CDISMManager::put_ScratchDir
    2014-12-17 18:15:58, Info                  DISM   PID=6280 Successfully loaded the ImageSession at "C:\Windows\System32\Dism" - CDISMManager::LoadImageSession
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Found and Initialized the DISM Logger. - CDISMProviderStore::Internal_InitializeLogger
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Failed to get and initialize the PE Provider.  Continuing by assuming that it is not a WinPE image. - CDISMProviderStore::Final_OnConnect
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Finished initializing the Provider Map. - CDISMProviderStore::Final_OnConnect
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:58, Info                  DISM   DISM Manager: PID=6280 Successfully created the local image session and provider store. - CDISMManager::CreateLocalImageSession
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:58, Info                  DISM   DISM.EXE:
    2014-12-17 18:15:58, Info                  DISM   DISM.EXE: <----- Starting Dism.exe session ----->
    2014-12-17 18:15:58, Info                  DISM   DISM.EXE:
    2014-12-17 18:15:58, Info                  DISM   DISM.EXE: Host machine information: OS Version=6.1.7601, Running architecture=amd64, Number of processors=3
    2014-12-17 18:15:58, Info                  DISM   DISM.EXE: Executing command line: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1D1E2.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Getting Provider FolderManager - CDISMProviderStore::GetProvider
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Loading Provider from location C:\Windows\System32\Dism\FolderProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Connecting to the provider located at C:\Windows\System32\Dism\FolderProvider.dll. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Getting Provider FolderManager - CDISMProviderStore::GetProvider
    2014-12-17 18:15:58, Info                  DISM   DISM Provider Store: PID=6280 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Manager: PID=6280 Successfully loaded the ImageSession at "C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801" - CDISMManager::LoadImageSession
    2014-12-17 18:15:59, Info                  DISM   DISM Image Session: PID=1056 Instantiating the Provider Store. - CDISMImageSession::get_ProviderStore
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Initializing a provider store for the IMAGE session type. - CDISMProviderStore::Final_OnConnect
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Loading Provider from location C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\OSProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Connecting to the provider located at C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\OSProvider.dll. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM OS Provider: PID=1056 Defaulting SystemPath to C:\ - CDISMOSServiceManager::Final_OnConnect
    2014-12-17 18:15:59, Info                  DISM   DISM OS Provider: PID=1056 Defaulting Windows folder to C:\Windows - CDISMOSServiceManager::Final_OnConnect
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Attempting to initialize the logger from the Image Session. - CDISMProviderStore::Final_OnConnect
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Loading Provider from location C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\LogProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Connecting to the provider located at C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\LogProvider.dll. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Getting Provider OSServices - CDISMProviderStore::GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Found and Initialized the DISM Logger. - CDISMProviderStore::Internal_InitializeLogger
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Loading Provider from location C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\PEProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Warning               DISM   DISM Provider Store: PID=1056 Failed to Load the provider: C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\PEProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Failed to get and initialize the PE Provider.  Continuing by assuming that it is not a WinPE image. - CDISMProviderStore::Final_OnConnect
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Finished initializing the Provider Map. - CDISMProviderStore::Final_OnConnect
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Manager: PID=6280 Image session successfully loaded from the temporary location: C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801 - CDISMManager::CreateImageSession
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Getting Provider OSServices - CDISMProviderStore::GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  CSI    00000001 Shim considered [l:256{128}]"\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_OBJECT_PATH_NOT_FOUND
    2014-12-17 18:15:59, Info                  CSI    00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_SUCCESS
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Target image information: OS Version=6.1.7601.17592, Image architecture=amd64
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Getting the collection of providers from an image provider store type. - CDISMProviderStore::GetProviderCollection
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Loading Provider from location C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\CbsProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Connecting to the provider located at C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\CbsProvider.dll. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  CSI    00000001 Shim considered [l:256{128}]"\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_OBJECT_PATH_NOT_FOUND
    2014-12-17 18:15:59, Info                  CSI    00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_SUCCESS
    2014-12-17 18:15:59, Info                  DISM   DISM Package Manager: PID=1056 Finished initializing the CbsConUI Handler. - CCbsConUIHandler::Initialize
    2014-12-17 18:15:59, Info                  CSI    00000001 Shim considered [l:256{128}]"\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_OBJECT_PATH_NOT_FOUND
    2014-12-17 18:15:59, Info                  CSI    00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_SUCCESS
    2014-12-17 18:15:59, Info                  DISM   DISM Package Manager: PID=1056 CBS is being initialized for online use. More information about CBS actions can be located at: %windir%\logs\cbs\cbs.log - CDISMPackageManager::Initialize
    2014-12-17 18:15:59, Info                  DISM   DISM Package Manager: PID=1056 Loaded servicing stack for online use only. - CDISMPackageManager::RefreshInstanceAndLock
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Loading Provider from location C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\MsiProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Connecting to the provider located at C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\MsiProvider.dll. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Loading Provider from location C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\IntlProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Connecting to the provider located at C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\IntlProvider.dll. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Loading Provider from location C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\DmiProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Connecting to the provider located at C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\DmiProvider.dll. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  CSI    00000001 Shim considered [l:256{128}]"\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_OBJECT_PATH_NOT_FOUND
    2014-12-17 18:15:59, Info                  CSI    00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_SUCCESS
    2014-12-17 18:15:59, Info                  DISM   DISM OS Provider: PID=1056 Successfully loaded the hive. - CDISMOSServiceManager::DetermineBootDrive
    2014-12-17 18:15:59, Info                  DISM   DISM Driver Manager: PID=1056 Further logs for driver related operations can be found in the target operating system at %WINDIR%\inf\setupapi.offline.log - CDriverManager::Initialize
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Loading Provider from location C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\UnattendProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Connecting to the provider located at C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\UnattendProvider.dll. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Loading Provider from location C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\SmiProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Connecting to the provider located at C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\SmiProvider.dll. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Loading Provider from location C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\TransmogProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Connecting to the provider located at C:\Windows\TEMP\0F4C56A6-68F4-4798-836C-D4DC9BFDE801\TransmogProvider.dll. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Getting Provider DISM Package Manager - CDISMProviderStore::GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Getting Provider DISM Unattend Manager - CDISMProviderStore::GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Got the collection of providers. Now enumerating them to build the command table.
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Package Manager
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: DISM Package Manager.
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: OSServices
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: MsiManager
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: MsiManager.
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: IntlManager
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: IntlManager.
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DriverManager
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: DriverManager.
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Unattend Manager
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: DISM Unattend Manager.
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Log Provider
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: SmiManager
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: Edition Manager
    2014-12-17 18:15:59, Info                  DISM   DISM Transmog Provider: PID=1056 Current image session is [ONLINE] - CTransmogManager::GetMode
    2014-12-17 18:15:59, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: Edition Manager.
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Getting Provider DISM Package Manager - CDISMProviderStore::GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Provider Store: PID=1056 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-12-17 18:15:59, Info                  DISM   DISM Package Manager: PID=1056 Processing the top level command token(add-package). - CPackageManagerCLIHandler::Private_ValidateCmdLine
    2014-12-17 18:15:59, Info                  DISM   DISM Package Manager: PID=1056 Attempting to route to appropriate command handler. - CPackageManagerCLIHandler::ExecuteCmdLine
    2014-12-17 18:15:59, Info                  DISM   DISM Package Manager: PID=1056 Routing the command... - CPackageManagerCLIHandler::ExecuteCmdLine
    2014-12-17 18:15:59, Info                  DISM   DISM Package Manager: PID=1056 Encountered the option "packagepath" with value "C:\Windows\TEMP\IE1D1E2.tmp\IE11-neutral.Downloaded.cab" - CPackageManagerCLIHandler::Private_GetPackagesFromCommandLine
    2014-12-17 18:15:59, Info                  DISM   DISM Package Manager: PID=1056 Package Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428 with CBS state 2(CbsInstallStateResolved) being mapped to dism state 1(DISM_INSTALL_STATE_NOTPRESENT) - CDISMPackage::LogInstallStateMapping
    2014-12-17 18:15:59, Info                  DISM   DISM Package Manager: PID=1056 Initiating Changes on Package with values: 4, 7 - CDISMPackage::Internal_ChangePackageState
    2014-12-17 18:16:08, Info                  DISM   DISM Package Manager: PID=1056  Error in operation: (null) (CBS HRESULT=0x80070002) - CCbsConUIHandler::Error
    2014-12-17 18:16:08, Error                 DISM   DISM Package Manager: PID=1056 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x80070002)
    2014-12-17 18:16:08, Error                 DISM   DISM Package Manager: PID=1056 Failed processing package changes - CDISMPackageManager::ProcessChanges(hr:0x80070002)
    2014-12-17 18:16:08, Info                  DISM   DISM Package Manager: PID=1056 Loaded servicing stack for online use only. - CDISMPackageManager::RefreshInstanceAndLock
    2014-12-17 18:16:08, Error                 DISM   DISM Package Manager: PID=1056 Failed while processing command add-package. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x80070002)
    2014-12-17 18:16:08, Info                  DISM   DISM Package Manager: PID=1056 Further logs for online package and feature related operations can be found at %WINDIR%\logs\CBS\cbs.log - CPackageManagerCLIHandler::ExecuteCmdLine
    2014-12-17 18:16:08, Error                 DISM   DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=80070002
    2014-12-17 18:16:08, Info                  DISM   DISM Image Session: PID=1056 Disconnecting the provider store - CDISMImageSession::Final_OnDisconnect
    2014-12-17 18:16:08, Info                  DISM   DISM Provider Store: PID=1056 Finalizing the servicing provider(DISM Package Manager) - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:08, Info                  DISM   DISM Package Manager: PID=1056 Finalizing CBS core. - CDISMPackageManager::Finalize
    2014-12-17 18:16:08, Info                  DISM   DISM Provider Store: PID=1056 Disconnecting Provider: DISM Package Manager - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Found the OSServices.  Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Finalizing the servicing provider(MsiManager) - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Disconnecting Provider: MsiManager - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Finalizing the servicing provider(IntlManager) - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Disconnecting Provider: IntlManager - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Found the PE Provider.  Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Finalizing the servicing provider(DriverManager) - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Disconnecting Provider: DriverManager - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Finalizing the servicing provider(DISM Unattend Manager) - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Disconnecting Provider: DISM Unattend Manager - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Found the OSServices.  Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Finalizing the servicing provider(SmiManager) - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Disconnecting Provider: SmiManager - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Finalizing the servicing provider(Edition Manager) - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Disconnecting Provider: Edition Manager - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Releasing the local reference to OSServices. - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Disconnecting Provider: OSServices - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=1056 Releasing the local reference to DISMLogger.  Stop logging. - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM.EXE: Image session has been closed. Reboot required=no.
    2014-12-17 18:16:09, Info                  DISM   DISM.EXE:
    2014-12-17 18:16:09, Info                  DISM   DISM.EXE: <----- Ending Dism.exe session ----->
    2014-12-17 18:16:09, Info                  DISM   DISM.EXE:
    2014-12-17 18:16:09, Info                  DISM   DISM Image Session: PID=6280 Disconnecting the provider store - CDISMImageSession::Final_OnDisconnect
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=6280 Disconnecting Provider: FolderManager - CDISMProviderStore::Internal_DisconnectProvider
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=6280 Found the OSServices.  Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect
    2014-12-17 18:16:09, Info                  DISM   DISM Provider Store: PID=6280 Releasing the local reference to DISMLogger.  Stop logging. - CDISMProviderStore::Internal_DisconnectProvider

    Can you  see what is wrong from this log ?

    Best Regards

    John B

    Wednesday, December 17, 2014 5:38 PM
  • Hi Don

    I have tryed to upgrade IE9 with IE11 again with following log from DISM:

    <....>
    2014-12-17 18:15:58, Info                  DISM   DISM.EXE: <----- Starting Dism.exe session ----->
    2014-12-17 18:15:58, Info                  DISM   DISM.EXE:
    2014-12-17 18:15:58, Info                  DISM   DISM.EXE: Host machine information: OS Version=6.1.7601, Running architecture=amd64, Number of processors=3
    2014-12-17 18:15:58, Info                  DISM   DISM.EXE: Executing command line: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1D1E2.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
    <....>
    2014-12-17 18:15:59, Info                  CSI    00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_SUCCESS
    <....>
    2014-12-17 18:15:59, Info                  DISM   DISM Package Manager: PID=1056 Encountered the option "packagepath" with value "C:\Windows\TEMP\IE1D1E2.tmp\IE11-neutral.Downloaded.cab" - CPackageManagerCLIHandler::Private_GetPackagesFromCommandLine
    2014-12-17 18:15:59, Info                  DISM   DISM Package Manager: PID=1056 Package Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428 with CBS state 2(CbsInstallStateResolved) being mapped to dism state 1(DISM_INSTALL_STATE_NOTPRESENT) - CDISMPackage::LogInstallStateMapping
    2014-12-17 18:15:59, Info                  DISM   DISM Package Manager: PID=1056 Initiating Changes on Package with values: 4, 7 - CDISMPackage::Internal_ChangePackageState
    2014-12-17 18:16:08, Info                  DISM   DISM Package Manager: PID=1056  Error in operation: (null) (CBS HRESULT=0x80070002) - CCbsConUIHandler::Error
    2014-12-17 18:16:08, Error                 DISM   DISM Package Manager: PID=1056 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x80070002)
    2014-12-17 18:16:08, Error                 DISM   DISM Package Manager: PID=1056 Failed processing package changes - CDISMPackageManager::ProcessChanges(hr:0x80070002)
    2014-12-17 18:16:08, Info                  DISM   DISM Package Manager: PID=1056 Loaded servicing stack for online use only. - CDISMPackageManager::RefreshInstanceAndLock
    2014-12-17 18:16:08, Error                 DISM   DISM Package Manager: PID=1056 Failed while processing command add-package. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x80070002)
    2014-12-17 18:16:08, Info                  DISM   DISM Package Manager: PID=1056 Further logs for online package and feature related operations can be found at %WINDIR%\logs\CBS\cbs.log - CPackageManagerCLIHandler::ExecuteCmdLine
    2014-12-17 18:16:08, Error                 DISM   DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=80070002
    <....>
    2014-12-17 18:16:09, Info                  DISM   DISM.EXE: <----- Ending Dism.exe session ----->
    <....>

    Can you  see what is wrong from this log ?

    Yep.

    DISM correctly invokes pkgmgr but the manifests etc are failing to validate an expected component, which is returning a failure.

    Check the CBS.log, there may be further detail about any sub-component failures.

    I've highlighted in bold/italic the relevant log lines for you.


    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

    Wednesday, December 17, 2014 8:12 PM
  • depending on what you find in CBS.log, you may need to use a couple of tricks to validate system health for this machine.

    SFC /scannow

    and

    CheckSUR

    These two tools can validate, and sometimes repair, system health.

    (On later OS versions, instead of CheckSUR, use Dism /Online /Cleanup-Image /RestoreHealth)


    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

    Wednesday, December 17, 2014 8:26 PM
  • Hi ms-support,

    Based on your log your installation couldn’t locate “IE11-neutral.Downloaded.cab” in C:\Windows\TEMP\IE13E39.tmp\. This issue can be caused by incomplete installation package and out of date.

    For troubleshooting this issue, please first remove all IE11 failure installation packages by running

    Dism /online /Get-Packages | findstr InternetExplorer

    This query gives you all Internet Explorer packages that were ever attempted to install on the system. You are interested in the last version that failed to install. Find the version of the last IE install and filter further on this version. e.g. 11.2.9600.16428

    You will get a packages output

    To remove the attempted IE 11 installs you have to remove the highest Level package first or you will get an access denied

    Don’t remove IE9 packages e.g. 9.x.xxxx.xxxxx

    To remove all package run the following command: 

    Dism /online /Remove-package /packagename: <package full name>

    Or by running

    FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /quiet /norestart

    In command Prompt.

    Then to troubleshooting IE11 9C59 error

    You may uninstall Internet Explorer 9, restart your computer, and then install Internet Explorer 11.

    To uninstall Internet Explorer 9

    1. Click the Start button, type Programs and Features in the search box, and then click View installed updates in the left pane.

    2. Under uninstall an update, scroll down to the Microsoft Windows section.

    3. Right-click Windows Internet Explorer 9, click Uninstall, and then, when prompted, click Yes.

    4. Click Restart now to finish the process of uninstalling Internet Explorer 9.

    After your computer restarts, try to install Internet Explorer 11.

    For more details about 9C59 issue:

    support.microsoft.com/kb/2872074/en-us

    If the problem persists, could you please upload your CBS.log so we can refer to your IE11_main.log, then find where the problem is.

    Regards,


    Thursday, December 18, 2014 2:10 AM
    Moderator
  • Hi DiWuNewFolder

    I have tryed your suggestion but I got following when I try too uninstall IE9:

    An Error has occurred. Not all of the updates where successfylly uninstalled

    I have tryed to upload cbs.log to this but I think it too big

    Do you have an upload server where I can upload cbs.log and ie11_main.log ?

    Best Regards

    John B

    Thursday, December 18, 2014 5:13 PM

  • Hi John B,

    Since we need to remove Internet Explorer packages from highest version

    Before you disable Internet Explorer 9 please run

    FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /quiet /norestart

    again and make sure the output is :

    ERROR: Files of type “Microsoft-Windows-InternetExplorer-*11.*.mum’’ not found

    So that Internet Explorer11 has been removed completely. If still there is remaining package on your computer, the command will remove them automatically, then please restart your computer. Because some Internet Explorer 9 files will be marked for deletion on reboot and unable to remove.

    Then please disable Internet Explorer 9 from Programs and Features.


    Then perform an Internet Explorer 11 installation by downloading from

    windows.microsoft.com/en-us/internet-explorer/download-ie-MCM?FORM=MI09J9&OCID=MI09J9&WT.mc_id=MSCOM_EN_US_DLC_2DP_141B2ENUS51787

    Or Windows update.

    If the 9C59 issue still persists, then you could upload your logs and so we will try to find where the problem is.

    About the CBS log size, you could rename your CBS.log to CBSold before you install Internet Explorer 11,

    Then system will create a new log and its size will be smaller.

    Regards

    DiWUnewfolder

    Monday, December 22, 2014 1:20 AM
    Moderator
  • Hi DiWunewFolder

    I can not find following:

    "Then please disable Internet Explorer 9 from Programs and Features."

    It is not there :-)

    I can only find under "View installed updates" Windows Internet Explorer 9 and when I try to uninstall this I got the failure

    Best Regards

    John B

    Monday, December 22, 2014 8:46 AM
  • I can only find under "View installed updates" Windows Internet Explorer 9 and when I try to uninstall this I got the failure

    C.f.

    http://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/ie-11-update-fails-on-window-7/ae0b7faf-852e-4c99-b25e-46bd949a6c79?page=2

    (Microsoft search for
        Astara__ Ashley  site:answers.microsoft.com
    )



    Robert Aldwinckle
    ---

    Monday, December 22, 2014 5:01 PM
    Answerer
  • Hi DiWunewFolder

    I was renaming the cbs.log to cbsold.log and trying again to install IE11

    I was trying to upload the new cbs.log file to this site but it failed again

    I was the uploading cbs.log to Word and is was a document on 13858 pages

    I would like to upload this log to you if you have a ftp server ??

    Best Regards

    John B

    Monday, December 22, 2014 7:58 PM
  • Hi ms-support,

    If the Uninstall a Program feature doesn’t uninstall Internet Explorer 9 correctly, try this command to uninstall Internet Explorer 9 after Internet Explorer 11 was completely uninstalled.

    1. Log on      to the computer by using an administrator account or an account that has      administrative rights.
    2. Close      all Internet Explorer browser windows.
    3. Click Start,      type cmd in the Search box, and then click cmd under Programs.
    4. Copy      the following command:

    FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*9.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"

    1. Paste the command into the Command Prompt window, and then press Enter.

    Restart the computer.

    Then install your Internet Explorer 11 again and create a new CBS log. I’m afraid there is no server for uploading files such as logs, but you could upload to one drive and share a link with us.

    If the issue persists after Internet Explorer 9 uninstalled, you could upload to one drive and share a link with us.

    For more information about 9C59 issue:

    http://support.microsoft.com/kb/2872074/en-us

    For more information about “What to do if you can’t uninstall Internet Explorer 9”:

    http://support.microsoft.com/kb/2579295

    For more information about One Drive:

    https://onedrive.live.com

    Regards

    Wednesday, December 24, 2014 9:28 AM
    Moderator