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  • Question

  • Ok. so this happened about a few weeks ago. the only problem then was the constant lag of the computer and random crashes and hangs. then it became much more worse. sometimes when i open my computer, it sometimes hangs in the windows loading screen. and when i try to boot it in safe mode it stops at the PNPclass.sys. there was also freezes when i open a new window like a folder, the whole computer freezes for a while and then resumes.

    i tried defragmenting it and using ccleaner but the problems still show up.

    can anyone tell me what's the problem with my computer and a solution for it?

    also my system specs:

    MS windows 7 ultimate 32-bit

    Intel core2 quad CPU Q8200 @ 2.33 GHz

    4.00 GB RAM

    NVIDIA Geforce 9600 GT

    • Changed type Chronowave Saturday, August 17, 2013 4:29 AM
    • Changed type Chronowave Saturday, August 17, 2013 4:30 AM
    Thursday, August 15, 2013 2:00 AM

Answers

All replies

  • Hi,

    Did you make any changes on the computer before the issue happen?

    Were there some special programs running when this issue occurred?

    Firstly, If you have not tried system restore, I suggest you have a try to check if we can get rid of this problem.

    Meanwhile, I would like suggest to provide event log and dump files so that we can help you analyze them.

    Please refer to the following article to get the dump files:

    Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2.

    http://support.microsoft.com/kb/254649/en-us /

    NOTE: I highly recommend you use SkyDrive to upload collected files and to post screen shots/pictures. Although you might not be used to it, SkyDrive features a lot of free advanced functionality around file storage capacity, sharing, privacy, and collaboration: http://skydrive.com

    Regards,


    Kelvin_Hsu

    TechNet Community Support

    Friday, August 16, 2013 11:03 AM
  • Ok, first of all the first freeze happens when i open a window after the computer starts or if i click the start button then i click anywhere then complete freeze. there is no special program open. the last change was when i deleted some files to get more space in my local disk. 

    and also........ how do i get the event logs and dump files?

    Saturday, August 17, 2013 4:54 AM
  • Please provide us with your Event Viewer administrative logs by following these steps:


    Click Start Menu
    Type eventvwr into Search programs and files (do not hit enter)
    Right click eventvwr.exe and click Run as administrator
    Expand Custom Views
    Click Administrative Events
    Right click Administrative Events
    Save all Events in Custom View As...
    Save them in a folder where you will remember which folder and save as Errors.evtx
    Go to where you saved Errors.evtx
    Right click Errors.evtx -> send to -> compressed (zipped) folder
    Upload the .zip file here (if you can) to skydrive or a file sharing service

    We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  
    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy (compress them)
    *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Blue Screen View & Who Crashed are often wrong and should only be used in an emergency...

    You can read more about BSODS here
    You can learn how to test your memory here



    Wanikiya & Dyami--Team Zigzag

    • Proposed as answer by Andre.Ziegler Saturday, August 17, 2013 7:25 AM
    Saturday, August 17, 2013 5:29 AM
  • im sorry but there is only the 128 kb variety and no 256kb. will that do?

    Saturday, August 17, 2013 7:45 AM
  • here's the event log

    https://skydrive.live.com/redir?resid=B323D9509F86A84C!108

    Saturday, August 17, 2013 10:31 AM
  • CW

    Sure any dmp you have will help.  I will wait for the DMP file as it contains much more info than the event viewer log.


    Wanikiya & Dyami--Team Zigzag

    Saturday, August 17, 2013 5:44 PM
  • OK. one more big problem. when i go into safe mode it stops when it says something about PNPclass.sys and it doesn't do anything else, it doesn't progress any further.

    is there other ways to get the dump files?

    • Edited by Chronowave Sunday, August 18, 2013 6:05 AM
    Sunday, August 18, 2013 5:59 AM
  • the file from msinfo32

    https://skydrive.live.com/redir?resid=B323D9509F86A84C!109

    Sunday, August 18, 2013 6:51 AM
  • Hi,
     
    Thank you of your update.
     
    As ZigZag3143x said, we would like suggest to provide dump files so that we can help you analyze them.
     
    Please refer to the following article to get the dump files:
    Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2.
     
    Regards,

    Kelvin_Hsu

    TechNet Community Support


    • Edited by kelvin_hsu Friday, August 23, 2013 2:35 AM
    • Marked as answer by ZigZag3143x Saturday, August 24, 2013 8:03 AM
    Monday, August 19, 2013 1:41 PM
  • ok got the dump files.

    here is the first one

    https://skydrive.live.com/redir?resid=B323D9509F86A84C!110

    and the second one

    https://skydrive.live.com/redir?resid=B323D9509F86A84C!111.

    hope you get something or find the problem soon

    Tuesday, August 20, 2013 12:46 PM
  • Chronowave

    These two were both related to Myfault.sys with description MYFAULT from company Sysinternals belonging to product Sysinternals Myfault.  I would remove it (at least to test)

    I would also update to SP-1 as this may in itself fix the issue.

    Please run the System Update Readiness Tool (SURT)  and then update to SP-1

    32 Bit
    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=3132
    64 Bit
    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=20858

    Now update to SP-1
    http://windows.microsoft.com/installwindows7sp1

    Learn how to install Windows 7 Service Pack 1 (SP1)

    http://windows.microsoft.com/en-US/windows7/learn-how-to-install-windows-7-service-pack-1-sp1

    Additional Resources:

    http://windows.microsoft.com/en-US/windows7/uninstall-sp1
    http://windows.microsoft.com/troubleshootwindows7sp1


    BugCheck 100000D1, {a7a56800, 2, 0, a09e65ab}
    Probably caused by : myfault.sys ( myfault+5ab )
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    BugCheck 100000D1, {b4b2c420, 2, 0, a14ab5ab}
    Probably caused by : myfault.sys ( myfault+5ab )
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



    Wanikiya & Dyami--Team Zigzag


    • Edited by ZigZag3143x Wednesday, August 21, 2013 7:46 AM rermoved dupicates
    • Marked as answer by ZigZag3143x Saturday, August 24, 2013 8:03 AM
    Wednesday, August 21, 2013 7:45 AM