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How can you update/install Internet Explorer 11 on Microsoft Server 2008 R2 after it fails getting an error code 9C47 or 9C49? RRS feed

  • Question

  • Greetings fellow Windows enthusiasts,

    I was asked to update our Windows 2008 R2 server from IE 10 to IE11, and it will not install properly.  I have looked up several solutions to this issue, so far nothing has worked.

    I disabled McAfee HBSS in safe mode, restarted the PC and tried to run Windows Update managed by a WSUS server.  The update gets approved and pushed out to the 2008 R2 server.  It downloads IE11, tries to install, then fails/errors-out at the last second.   I have tried this a few times, rebooted and either get error code 9C47 or 9C49.  

    Some of the fixes I have tried:

    • I turned of internet connectivity and the anti-virus, that did not work
    • I tried the Windows Update repair tool, that did not work  
    • I tried the Windows System Readiness tool, that did not work   
    • I tried to scan the system files for errors with sfc /scannow and that did not work  
    • I tried installing the other updates first, restarting and it still fails 
    • I removed the server from WSUS and re-added it and it will not update   
    • I tried the stand-alone IE11 installer, and it fails at the very last step and then gives me an error with a link to troubleshoot IE installations   
    • I have uninstalled IE10, and now am totally stuck with the absolutely horrible experience of IE9 
    • SURT returns no errors
    • SFC returns no errors

    Technical information:

    I have checked the Windows Update log file, the last errors that I found were as follows:

    2015-10-22 11:24:22, Info                  CSI    0000000b@2015/10/22:15:24:22.838 CSI Transaction @0x1be4050 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [117]"TI1.30477533_3071408372:2/Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428"

    2015-10-22 11:24:22, Info                  CBS    Exec: Resolving Package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428, Update: Internet-Explorer-amd64

    2015-10-22 11:24:22, Info                  CBS    Exec: Resolving Package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428, Update: Internet-Explorer-amd64, PinDeployment: amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_11.2.9600.16428_none_301e62752e193974

    2015-10-22 11:24:22, Info                  CSI    0000000c Performing 1 operations; 1 are not lock/unlock and follow:

      AddCat (14): flags: 0 catfile: @0x25b6518

    2015-10-22 11:24:22, Info                  CSI    0000000d Performing 1 operations; 1 are not lock/unlock and follow:

      Stage (1): flags: 8 app: [Microsoft-Windows-InternetExplorer-Deployment, Version = 11.2.9600.16428, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0x25b6488

    2015-10-22 11:24:22, Info                  CSI    0000000e Stage component failed, manifest does not match previously staged manifest for identity

    2015-10-22 11:24:22, Error                 CSI    0000000f@2015/10/22:15:24:22.901 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_transact.cpp(1370): Error STATUS_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT originated in function CCSDirectTransaction::StageComponent expression: (null)

    [gle=0x80004005]

    2015-10-22 11:24:22, Error                 CSI    00000010 (F) STATUS_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT #71296# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015001c]

    2015-10-22 11:24:22, Error                 CSI    00000011 (F) HRESULT_FROM_WIN32(ERROR_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT) #70672# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = Microsoft-Windows-InternetExplorer-Deployment, Version = 11.2.9600.16428, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [115]"Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428.Internet-Explorer-amd64", rah = (null), manpath = [188]"\\?\C:\Users\ADMINI~1\AppData\Local\Temp\E4553BC5-E188-42A1-ABAB-26327DF15B46\amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_11.2.9600.16428_none_301e62752e193974.manifest", catpath = [173]"\\?\C:\Users\ADMINI~1\AppData\Local\Temp\E4553BC5-E188-42A1-ABAB-26327DF15B46\Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428.cat", ed = 0, disp = 0)[gle=0x80073715]

    2015-10-22 11:24:22, Info                  CBS    Failed to pin deployment while resolving Update: Internet-Explorer-amd64 from file: \\?\C:\Users\ADMINI~1\AppData\Local\Temp\E4553BC5-E188-42A1-ABAB-26327DF15B46\amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_11.2.9600.16428_none_301e62752e193974.manifest [HRESULT = 0x80073715 - ERROR_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT]

    2015-10-22 11:24:22, Info                  CBS    Failed to resolve item[0] in Package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428, Update: Internet-Explorer-amd64 [HRESULT = 0x80073715 - ERROR_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT]

    2015-10-22 11:24:22, Info                  CBS    Failed to resolve execution update. [HRESULT = 0x80073715 - ERROR_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT]

    2015-10-22 11:24:22, Error                 CBS    Failed to resolve execution package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428 [HRESULT = 0x80073715 - ERROR_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT]

    2015-10-22 11:24:22, Info                  CSI    00000012@2015/10/22:15:24:22.948 CSI Transaction @0x1be4050 destroyed

    2015-10-22 11:24:22, Info                  CBS    Perf: Resolve chain complete.

    2015-10-22 11:24:22, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073715 - ERROR_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT]

    2015-10-22 11:24:22, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073715 - ERROR_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT]

    2015-10-22 11:24:22, Info                  CBS    WER: Generating failure report for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428, status: 0x80073715, failure source: Resolve, start state: Absent, target state: Installed, client id: DISM Package Manager Provider

    2015-10-22 11:24:22, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

    2015-10-22 11:24:22, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...

    2015-10-22 11:24:22, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...

    2015-10-22 11:24:23, Info                  CBS    Reboot mark refs: 0




    Friday, October 23, 2015 3:32 PM

Answers

  • Hi Simon Aulakh,

    To install Internet Explorer 11, we should install the prerequisites firstly. Please ensure you have installed them.
    Prerequisite updates for Internet Explorer 11
    https://support.microsoft.com/en-us/kb/2847882

    I noticed you are using the WSUS. If it is possible, please connect the machine to the Widows Update directly to get the updates.

    If the issue persists, please check the IE11_main.log(C:\Windows folder) for more information to troubleshoot this issue.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, October 26, 2015 6:41 AM
    Moderator

All replies

  • Hi Simon Aulakh,

    To install Internet Explorer 11, we should install the prerequisites firstly. Please ensure you have installed them.
    Prerequisite updates for Internet Explorer 11
    https://support.microsoft.com/en-us/kb/2847882

    I noticed you are using the WSUS. If it is possible, please connect the machine to the Widows Update directly to get the updates.

    If the issue persists, please check the IE11_main.log(C:\Windows folder) for more information to troubleshoot this issue.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, October 26, 2015 6:41 AM
    Moderator
  • I disabled McAfee HBSS in safe mode, restarted the PC and tried to run Windows Update managed by a WSUS server.

    Lately it seems others are finding it necessary to actually install their security packages to completely avoid their interfering effects.  Perhaps reinstalling them later will find their hooks set better in a new environment.

    0x80073715 - ERROR_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT]

    I can't tell which modules would be involved with these indications.  Best to get the CBS.log for the same context to try to figure out what they may imply.



    Robert Aldwinckle
    ---

    Monday, October 26, 2015 12:10 PM
    Answerer