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Unable to add exchange 2007 mailbox to Office 365 on Mac RRS feed

  • Question

  • Hi

    Trying to add a  exchange 2007 mailbox to Mac Outlook 365 for some reason it doesn't appear to be detecting the settings automatically.

    The MAC is not connected to the domain , and I'm trying to add the account remotely.

    Please advise steps to troubleshoot this, as I cannot find the option to enable logging for this version of Outlook for MAC

    I have event tried to add the EWS URL manually, and outlook still doesn't work...


    FYG the email domain i'm trying to add  is ug log . com

    I am able to connect to our Exchange server 2007 using the Mail app on this Mac Book... it works  fine.

    I have copied the same settings from the Mail app to Outlook 365, and get this error when trying to connect using Outlook 365...

    "outlook can only connect to mailboxes on exchange server 2010 sp2 or later mac Outlook 365"

    in the sync errors log , i see this error "An unknown error has occurred in Outlook" - error code 17199 when trying to send a test email. All the credentials are correct

    I don't understand these errors , as we have windows clients on our domain running Outlook 2013 and connecting just fine to our Exchange server

    I have Googled high and low, and unable to find a solution to this problem, and there are limited resources online for troubleshooting Outlook 365 on Mac...

    We are  running Microsoft Exchange Server 2007 SP3 - version 8.3 (83.6)

    Please help.

    Wednesday, January 28, 2015 10:00 AM

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