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Exchange 2010 SP1 - NDR format change? RRS feed

  • Question

  • We have an in-house application that sends emails out to our customers regarding orders made with us. We have a process that monitors an email account for NDR's and parses through the NDR to update our order tracking system.

    After installing SP1 my developers are telling me they can no longer parse the NDR, they say the format is no longer recognized. Is there an article somewhere that talks about NDRs changing format after SP1? Anyway to force them back to the old format?

    Saturday, September 10, 2011 6:12 PM

Answers

  • Hi,

    Rollup 5 has been released and you can update it to see if the issue could be solved.

    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=27193

    You could include this message and report it to Chilkat. They need keep updating with the updating of exchange server.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Jason LJS Wednesday, September 21, 2011 1:03 AM
    Tuesday, September 13, 2011 7:19 AM

All replies

  • There's only one change I'm aware of. Don't know if that helps. Exchange 2010 SP1 introduces a new parameter named “NDRDiagnosticInfoEnabled” for the Set-Domain cmdlet.

    The NDRDiagnosticInfoEnabled parameter specifies whether the diagnostic information is included in NDRs sent to the remote domain. Setting this to $false, removes:

    * the diagnostic information section in the NDR body
    * internal server headers from the attached original message headers

    However, the default value is $true, as you can see if you issue Get-RemoteDomain | fl

    NDRDiagnosticInfoEnabled          : True

    Stripping Internal Exchange Organization Info From NDRs Sent To Remote Domains
    http://www.howexchangeworks.com/2011/05/stripping-internal-exchange.html

    Set-RemoteDomain
    http://technet.microsoft.com/en-us/library/aa997857.aspx


    MCTS: Messaging | MCSE: S+M
    Sunday, September 11, 2011 10:58 AM
  • What exactly do they mean when they say the format is no longer recognized?

    Have you applied any post SP1 Rollups yet?

     

    Sunday, September 11, 2011 11:14 AM
  • We are on SP1 RU3. I am trying to get more details by what they mean exactly. I just wanted to see if anyone knew of any changes to NDRs with SP1
    Monday, September 12, 2011 3:59 PM
  •  

    Ok, I have more information.

     

    Our developers use Chilkat IMAP( http://www.chilkatsoft.com) to retrieve the NDR from the mailbox. In our Exchange 2010 pre-SP1 environment the program retrieve the NDRs just fine and shows the relevant information. In our Exchange 2010 SP1 environment Chilkat is able to retrieve the NDRs but somehow it is presenting data that is not shown when looking at the NDR in Outlook. For example.

     

    This is what the NDR looks like in Outlook:

    ___________________________________________________________________________

    Delivery has failed to these recipients or groups:
    
    user@domain.com
    A problem occurred during the delivery of this message to this e-mail address. Try sending this message again. If the problem continues, please contact your helpdesk.
    
    The following organization rejected your message: users.smtpserver.com.
    Diagnostic information for administrators:
    Generating server: myexternalsmtpserver.domain.com
    user@domain.com
    users.smtpserver.com #<users.smtpserver.com #5.0.0 smtp; 550 #5.1.0 Address rejected user@domain.com> #SMTP#
    
    Original message headers:
    
    X-WSS-ID: 0LRFHK4-01-60I-02
    X-M-MSG:
    Received: from mysmtp.com (unknown [10.10.10.10]) (using TLSv1 with
     cipher DHE-RSA-AES256-SHA (256/256 bits)) (No client certificate requested)
     by mysmtp.com ( Postfix) with ESMTP id 2E9C0C8D918 for
     <user@domain.com>; Mon, 12 Sep 2011 14:12:03 -0700 ( PDT)
    Received: from [10.10.10.10] by mysmtp.com with ESMTP (Secure Email
     SMTP Relay); Mon, 12 Sep 2011 14:11:58 -0700
    X-Server-Uuid: 6666D0FE-B72D-40A7-9692-0AC1F43A9BFF
    MIME-Version: 1.0
    From: <Myinternaluser@domain.com>
    To: <user@domain.com>
    CC: <user@domain.com>
    Date: Mon, 12 Sep 2011 14:11:57 -0700
    Subject: Your Documents From test Are Ready
    X-TMWD-Spam-Summary: TS=20110912211158; ID=1; SEV=2.3.1;
     DFV=B2011091225; IFV=NA; AIF=B2011091225; RPD=5.03.0010; ENG=NA;
     RPDID=7374723D303030312E30413039303230372E34453645373539452E303041462C73733D312C6667733D30;
     CAT=NONE; CON=NONE; SIG=AAAAAAAAAAAAAAAAAAAAAAAAfQ==
    X-WSS-ID: 6270AA143VW420860-01-02
    Message-ID: <6270AA14108726038-01@user.com>
    Content-Type: text/html; charset="us-ascii"
    Content-Transfer-Encoding: quoted-printable
    

    ___________________________________________________________________________


    But when Chilkat reads the box of the NDR it gets:

    ___________________________________________________________________________

    This is the Postfix program at host smtpserver@domain.com.
    
    I'm sorry to have to inform you that your message could not
    be delivered to one or more recipients. It's attached below.
    
    For further assistance, please send mail to <postmaster>
    
    If you do so, please include this problem report. You can
    delete your own text from the attached returned message.
    
                       The Postfix program
    
    <user@domain.com>: host smtp.secureserver.net[10.10.10.10]
        said: 550 #5.1.0 Address rejected user@domain.com (in reply to
        RCPT TO command)
    
    
    ---------------------------------------------------------------------
    The information contained in this message is proprietary and/or confidential. If you are not the intended recipient, please: (i) delete the message and all copies;(ii) do not disclose, distribute or use the message in any manner; and (iii) notify the sender immediately.  In addition, please be aware that any message addressed to our domain is subject to archiving and review by persons other than the intended recipient. Thank you.
    
    
    ---------------------------------------------------------------------
    

    ___________________________________________________________________________

    Again, pre-sp1 we do not see this problem. Where is this hidden body coming from?

     


    Monday, September 12, 2011 9:34 PM
  • Hi,

    Rollup 5 has been released and you can update it to see if the issue could be solved.

    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=27193

    You could include this message and report it to Chilkat. They need keep updating with the updating of exchange server.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Jason LJS Wednesday, September 21, 2011 1:03 AM
    Tuesday, September 13, 2011 7:19 AM