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New to using DPM 2010 - I/O error on all items being backed up? RRS feed

  • Question

  • Hi all,

    I am new to using DPM, we have a 2008 Standard 64bit server. I have done somebasic setup to back up the entire server which is a total of 60GB. Pretty much every item it tries to backup is failing witht a similar warning to this : -

    Description: The job completed successfully with the following warning:
    File copy failed due to an I/O error.
    Source location: \\nwhserver8.nwhs.local\MTATempStore$\d2512569-82b5-45c7-b764-ea0ccec2e5e9.mbc
    Destination location: C:\Program Files\Microsoft DPM\DPM\Temp\b9e8fb35-d1b0-4278-9df2-6617dd66da0a.mbc.
    (The specified network name is no longer available.
    )
    Exception trace :
        at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
       at System.IO.File.InternalCopy(String sourceFileName, String destFileName, Boolean overwrite)
       at Microsoft.Internal.EnterpriseStorage.Dls.ArmCommon.FileCopyBlock.DoFileCopy(Object msgObject) (ID 30123)
     More information
    End time: 24/09/2010 09:07:29
    Start time: 24/09/2010 09:03:52
    Time elapsed: 00:03:36
    Data transferred: 13,901.00 MB
    Cluster node -
    Source details: D:\
    Protection group: Daily Tape Backup
    Library: IBM ULTRIUM-HH3 SCSI Sequential Device
    Tape Label (Barcode): Daily Tape Backup-00000003 (None)

    If I click on the URL for more info, page not found.

    Is anyone able to offer any help or guidance?

    Thanks very much in advance.

    Gary

    Friday, September 24, 2010 8:55 AM

Answers

  • Hi Gary,

     

    On the DPM server, from a command prompt, try to get a directory listing of the share on the protected server.

    c:\>dir  \\nwhserver8.nwhs.local\MTATempStore$

    If the above fails, fix the problem and backups should be successful.

    It may be an intermittent problem, so copy the below into notepad and save it on the dpmserver as a batch file called DIR-nwhserver8.cmd and  run it while backup is in progress and see if this fails before backup finishes.

    cls
    echo off
    :again
    dir  \\nwhserver8.nwhs.local\MTATempStore$
    IF %errorlevel% NEQ 0 goto Error
    goto again
    :Error
    Time /T

     

     

     


    Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.
    Wednesday, October 6, 2010 11:13 PM
    Moderator
  • Hi Mike,

    Many thanks for your reply.

    This problem is now resolved. It was something to do with one of the following services running (unfortunately, I can't remember which one!)

    --SSDP Discovery
    --TCP/IP NetBIOS Helper
    --Computer Browser
    --Server

    Works perfectly now with no errors anywhere.

    Kind Regards.

    Gary 

    • Marked as answer by Gary OConnor Friday, October 8, 2010 10:23 AM
    Friday, October 8, 2010 10:22 AM

All replies

  • Hi Gary,

     

    On the DPM server, from a command prompt, try to get a directory listing of the share on the protected server.

    c:\>dir  \\nwhserver8.nwhs.local\MTATempStore$

    If the above fails, fix the problem and backups should be successful.

    It may be an intermittent problem, so copy the below into notepad and save it on the dpmserver as a batch file called DIR-nwhserver8.cmd and  run it while backup is in progress and see if this fails before backup finishes.

    cls
    echo off
    :again
    dir  \\nwhserver8.nwhs.local\MTATempStore$
    IF %errorlevel% NEQ 0 goto Error
    goto again
    :Error
    Time /T

     

     

     


    Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.
    Wednesday, October 6, 2010 11:13 PM
    Moderator
  • Hi Mike,

    Many thanks for your reply.

    This problem is now resolved. It was something to do with one of the following services running (unfortunately, I can't remember which one!)

    --SSDP Discovery
    --TCP/IP NetBIOS Helper
    --Computer Browser
    --Server

    Works perfectly now with no errors anywhere.

    Kind Regards.

    Gary 

    • Marked as answer by Gary OConnor Friday, October 8, 2010 10:23 AM
    Friday, October 8, 2010 10:22 AM
  • Hi Mike,

    Is there a way to traverse into and examine the replicas and shadow copies in a similar manner located in  c:\Program Files\Microsoft DPM\DPM\Volumes\Replica [ShadowCopy]?  (On the DPM server itself)?

    Thanks.

     

     

    Friday, October 8, 2010 2:44 PM