contents of some email grayed out RRS feed

  • Question

  • One user has outlook 2016 email. The strange thing is that the contents of SOME email are gray out. Any suggestion on where I can look into?

    Thank you very much!

    Tuesday, August 15, 2017 7:57 PM

All replies

  • Hi L14507,

    Does this issue only occur to the particular user?
    What's the type of his email account?
    Could you please share a screenshot about the issue to clarify what you mean by "the contents of SOME email are gray out"?

    Besides, to help narrow down the issue, please try start Outlook in safe mode (press Win + R, type "outlook /safe", press Enter.) and see if the the issue persists.

    You may also try close Outlook, then press Win + R, type "outlook /resetnavpane", hit Enter and check if there will be any improvement.

    Any findings, please post back at ease.

    Best regards,
    Yuki Sun 

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    Wednesday, August 16, 2017 2:39 AM