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Microsoft Word 2016, cursor jumps around and acting very erratic. RRS feed

  • Question

  • Hi,

    I am at my wits end. Everytime I use Microsoft Word, the cursor jumps around and acts very erratically. I thought this might be due to this being the first year for this new model of Word. However, with the last year model, 2015, it did the same thing. It's not because of the computer because I used a different computer than the I have now and the same thing happens. Right now, I'm using a Dell and the last computer was an HP. Similar instances occur each time.

    I start using the application and then, Bam, there goes the cursor, moving about like it has a mind of it's own. I addressed the situation with Dell and they told me to contact you guys because it seems like a software problem.

    So, what can I do? I thought about reloading Windows 8.1 and then re-load the Word 2016 and see if that works. I also thought that maybe I need to clean something. Right now, I'm at my wits end.

    What's up?

    Monday, August 8, 2016 2:16 AM

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