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windows home and student 2010 (word) won't open RRS feed

  • Question

  • hi, the problem i have is that i press on the windows home and student 2010 (word) it comes up with the banner but then it says "microsoft word has encountered a problem and needs to close, then the box is ticked to restart and recover lost work" but then this process just keeps on happening and the program just will not open. i have tried opening up other word docs that did not work and i even tried opening it up in safe mode but that did not work. please help!!!

    i am running windows xp home edition sp3.

    Tuesday, July 3, 2012 6:01 PM

Answers

  • Hi,

    This issue may occur if the global template (Normal.dotm) corrupted, you can follow these steps to rename global template test this issue.

    Step 1: Determine the template that is used by the document

    1. Open the problem document in Word 2010.
    2. Click File on the Ribbon, and then click Word Options.
    3. Click Add-Ins.
    4. In the Manage box, click Templates under View and manage Office add-ins
    5. Click Go.

    The Document template box will list the template that is used by the document. If the template listed is Normal, go to step 2. Otherwise, go to step 3.

    Step 2: Rename the global template (Normal.dotm)

     Microsoft Windows XP

    1. Exit Word 2010
    2. Click Start, and then click Run.
    3. In the Open box, type the following text, and then press ENTER:
      %userprofile%\Application Data\Microsoft\Templates
    4. Right-click Normal.dotm, and then click Rename.
    5. Type OldNormal.dotm, and then press ENTER.
    6. Close Windows Explorer.

    Step 3: Change the document template

    1. Open the problem document in Word 2010.
    2. Click File on the Ribbon, and then click Word Options.
    3. Click Add-Ins.
    4. In the Manage box, click Templates under View and manage Office add-ins, and then click Go.
    5. Click Attach.
    6. In the Templates folder, click Normal.dotm, and then click Open.
    7. Click OK to close the Templates and Add-ins dialog box.
    8. Exit Word 2010

    Step 4: Verify that changing templates worked.

    1. Start Word 2010.
    2. Click File on the Ribbon, and then click Open.
    3. Click the damaged document, and then click Open.



    If the problem still persist, please see KB article:

    Error message opening a document in Word 2010: "Microsoft Office Word has encountered a problem and needs to close" USP10.DLL

    Best regards.


    William Zhou

    TechNet Community Support

    Wednesday, July 4, 2012 9:24 AM