User profile service failed the logon Windows7 RRS feed

  • Question

  • I have just booted up the system and got the following: The user profile service failed the log on-User profile cannot be loaded.
    Tried both fingerprint and password with no luck. If I put the wrong password in it tells me the password is incorrect but I get the above when I put the correct password in. Cannot get into my system without this.
    Monday, February 10, 2014 4:59 PM


  • Hi,

    For this issue, please read the following Microsoft Knowledge Base Article first:

    You receive a "The User Profile Service failed the logon” error message


    I would like to suggest you perform a System Restore in system recovery environment to check the issue.

    For your reference: Startup Repair


    If it does not work, you may try to boot the computer into Safe Mode to check if the Windows 7 built-in administrator account is enabled for us to troubleshoot the issue.

    If this still does not work for you, then you will be left with doing a clean install for your Upgrade or Full version of Windows 7.

    Hope it helps.


    Blair Deng

    Blair Deng
    TechNet Community Support

    • Marked as answer by Cloud_TS Monday, February 24, 2014 3:15 PM
    Tuesday, February 11, 2014 5:13 AM