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WORD WON'T OPEN FROM NETWORK DRIVE OR ANY LOCATION. RRS feed

  • Question

  • Windows 7 Pro

    Office 2010 Standard

    Computer is connected to the network drive domain. 

    Word is the only office program with this problem.

    Whenever i Clicked on word file on network drive. Work tries to open then it just stop working. After that i tried to open it again and it tells me that will open in save mode.

    Tried to reestablish connection with Network Drive, Repair Office, Re install Office. 

    Any suggestion would be appreciated

    Wednesday, September 24, 2014 3:15 PM

Answers

  • Hi,

    This behavior may occur if the connection to the network location is lost during the time that your Word is opening the file. To work around this issue, add the EnableShellDataCaching value to the Microsoft Windows registry.

    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Open Find

    DWORD: EnableShellDataCaching

    Value: 1

    If above doesn't make any difference, please have a look at the following KB article and check if the scenarios apply:

    http://support.microsoft.com/kb/313937/en-us

    Please let me know the result.

    Regards,

    Steve Fan
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

    • Marked as answer by Steve Fan Monday, October 6, 2014 7:09 AM
    Thursday, September 25, 2014 8:15 AM