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Windows 7 64bit Update process killing PCs RRS feed

  • Question

  • For the past month, a huge amount of my customers (I work in IT support) with 64bit Win 7 pcs are reporting the svchost process rendering their PCs unusable for 10 to 30 minutes on logon. Killing the process or stopping Windows Update fixes the problem instantly. It will even occur on systems that are up to date.

    I have seen references on this forum and others to similiar issues but thought that, if it as as widespread as it seems, Microsoft would fix it promptly. It has been weeks now and still no fix?

    Has anyone else seen this happening. I literally have whole offices of users who spend the first part of their day waiting for Windows to become usable.

    Thursday, May 28, 2015 9:28 AM

All replies

  • Hi Neale,

    Will all the Windows 7 machines come across this issue or just the specific one?

    Please compare your symptom with this hotfix, we can apply this hotfix if that is the issue.
    High memory usage by the Svchost.exe process after you install Windows Management Framework 3.0 on a Windows-based computer
    https://support.microsoft.com/en-us/kb/2889748

    Considering stopping the Windows Update service will resolve the issue, please check the update history for any failed update. We also can try the usual Windows Update troubleshoot steps to have a check.

    1.Run the built-in troubleshoot tool to have  a diagnostic :
     Control Panel\All Control Panel Items\Troubleshooting\All Categories\Windows Update.

    2.Clear the windows update cache.
     net stop wuauserv
      cd %systemroot%\SoftwareDistribution
      ren Download Download.old
      net start wuauserv
      Restart the machine and manually check for updates again

    3.Try the fixit tool to reset Windows update Components
     How do I reset Windows Update components?
    https://support.microsoft.com/en-us/kb/971058

    To isolate a third party service conflict issue during booting process, we can perform a clean boot to have a troubleshoot.

    How to perform a clean boot in Windows

    https://support.microsoft.com/en-us/kb/929135

    Best regards


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    Friday, May 29, 2015 6:34 AM
  • Seems to only occur on Windows 7 SP1 64bit PCs.
    I have tried the steps above apart from the clean boot (testing tomorrow), with no success.

    Monday, June 1, 2015 4:14 PM
  • OK Update.

    Just got a fresh PC in to build. Still uses over a GB of memory when searching for updates. (We have removed all pre-installed manufacturer software.)

    Tuesday, June 2, 2015 9:29 AM
    • Proposed as answer by steelie Thursday, June 4, 2015 4:13 PM
    Wednesday, June 3, 2015 12:29 PM