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DPM 2016 UR1 - Compatibility Trend Micro Officescan 11 - Concerning USB Storage/Flash/Stick

    Question

  • Greetings fellow DPM Enthusiasts. After some extensive testing we have put DPM 2016 UR1 into our Protection enviroment (client OS). Everything at first seemed fine. Agent updates, synchronisation works fine from everything Windows 7 to Windows 10 Anniversary.

    However, a series of events lead to a hidden problem. USB Drives cause the explorer.exe to hang once connected. This issue ONLY happens in the following situations:

    • USB is NTFS
    • Trend Micro Officescan 11 SP1 Agent is installed
    • DPM 2016 UR1 is installed

    It does not happen when:

    • USB is FAT32/exFat
    • DPM 2012 R2 SP1 UR11 is installed
    • Trend Micro is Uninstalled
    • DPM 2016 UR Agent is Uninstalled
    • Trend Micro is deactived

    This happens on every OS from Windows 8 - Windows 10 Anniversary

    This is a bit of an issue, since we regulary use USB sticks. Curios is the fact that there is no mention of it on the internet so far, so clearly we seem to be the first to experience this problem.

    Its obvious that its these two applications that do not like each other, but uninstalling either one is deemed not acceptable, and a rollback, certainly concerning DPM 2016 would be difficult at best. Has anyone experienced this issue? Any advice because I feel my Admin Team is rotating and always coming back to the same conclusion. Is there a possible workaround to allow both applications to exist or is this fixed in an upcomming DPM UR?

    Saturday, November 5, 2016 9:54 AM

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