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Calling to MS Teams - dial plan does not work on AudioCodes phone with SfB FW RRS feed

  • Question

  • Hi,

    Users are in Teams only mode. Earlier they were in Teams Island one.

    Dial plans are added to MS Teams.

    When I dial a number 0xxxxxxxx from Teams application it is changed to +e.164 number format and call is done.

    When I dial a number 0xxxxxxxx  from AudioCodes IP Phone with SfB FW number is not normalized and I cannot call the number.

    What could be wrong?

    There is the same user on the phone and in application.

    Wednesday, October 30, 2019 4:23 PM

All replies

  • Hi iron_flower,

    Do you try this with other account?

    In my research, user accounts are required home in Skype for Business Online in Teams only mode.

    Please make sure the account is home in Skype for Business Online.

    For more details about Teams Only mode, please refer to:

    https://docs.microsoft.com/en-us/microsoftteams/migration-interop-guidance-for-teams-with-skype

    If it is no help, I suggest you  contact AudioCodes phone support for more details.


    Best Regards,
    Sharon Zhao


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Thursday, October 31, 2019 5:15 AM
  • Hi iron_flower,

    Is there any update on this case?

    Please feel free to drop us a note if there is any update.

    Have a nice day!


    Best Regards,
    Sharon Zhao


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Friday, November 8, 2019 9:09 AM