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  • Question

  • https://skydrive.live.com/redir.aspx?cid=a0b5d597206817b3&resid=A0B5D597206817B3!309&parid=root

    Monday, December 12, 2011 6:28 AM

Answers

  • You may boot in Clean Boot Mode.

    Perform a clean startup to determine whether background programs are interfering with your game or program

    If the issue persists in Clean Boot Mode you can try to check the driver signature. To do so, in Start Search box enter sigverif.exe. Then click the start button in “File Signature Verification”. In the result list, please pick up *.sys files, rename one of them and then shut down or restart to check if the issue still occurs. If the issue persists, rename another *.sys file listed in the result of driver signature verifying, and check result again. By doing so we can determine which un-singed driver is the root cause.

    Another way is enable muni-dump and use Windbg. Please refer:

    How to read the small memory dump files that Windows creates for debugging


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Arthur Xie Wednesday, December 21, 2011 7:56 AM
    Wednesday, December 14, 2011 6:28 AM

All replies

  • Hi Aldirayci,

     

    Please Upload the dmp Files From C:\Windows\Minidump into SkyDrive.

     

    Regards,

     


    MCP ✦ MCTS ✦ MCITP
    Monday, December 12, 2011 8:02 AM
  • You may boot in Clean Boot Mode.

    Perform a clean startup to determine whether background programs are interfering with your game or program

    If the issue persists in Clean Boot Mode you can try to check the driver signature. To do so, in Start Search box enter sigverif.exe. Then click the start button in “File Signature Verification”. In the result list, please pick up *.sys files, rename one of them and then shut down or restart to check if the issue still occurs. If the issue persists, rename another *.sys file listed in the result of driver signature verifying, and check result again. By doing so we can determine which un-singed driver is the root cause.

    Another way is enable muni-dump and use Windbg. Please refer:

    How to read the small memory dump files that Windows creates for debugging


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Arthur Xie Wednesday, December 21, 2011 7:56 AM
    Wednesday, December 14, 2011 6:28 AM
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