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Win xp sp3 mouse issue RRS feed

  • Question

  • Computer at work is having issues. I work for a daycare that uses this computer for games for the kids.  For the past few days,  when we turn it on,  the mouse will not move.  The mouse device is plugged in and is lit up.  The only way I have been able to make it work is by restarting the computer and turning the Mouse port off and then on in the Bios (excuse my spellin if that is wrong) and then starting the computer back up again.  Everyone is very frustrated.  Im wondering if anyone knows what the real problem is and how I can fix it.   It happens about 90% of the time when we turn on our computer.   We have tried different mouses and unplugging and plugging them back in.  We have also tried restarting the computer but nothing but going into the computers setup helps. 

     

    Thanks for the Help.  The kids who use this computer would be very grateful. :)


    Wednesday, December 14, 2011 7:28 PM

Answers

  • Did you overload your USB port ? Try not to max out your USB port with printers and stuff.. it will actually cause insufficient power to your other devices.. hahaha

    Guowen Su
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    • Proposed as answer by Soh.M Friday, December 16, 2011 2:04 AM
    • Marked as answer by arnavsharmaModerator Wednesday, July 10, 2013 10:51 AM
    Friday, December 16, 2011 2:04 AM

All replies

  • hi,

    as you describe your problem here that your mouse lit up but can't move so there are two possibilities.

    1.might be your USB or mouse port is not working.

    2.please check for the mouse speed .

    it could be a reason that by mistake someone decrease your mouse pointer speed to nill. so check for that may be you can resolve the problem.

    Thursday, December 15, 2011 1:45 PM
  • Today when I got to work,  the computer would not even allow me to access setup.   The keyboard is not always responding either.    At this point,  when we start up the computer it makes a rapid Beeping noise for about 5 min and then  starts up (no matter what you do)  and the mouse and keyboard don't work,  so your stuck on the log in screen.   

     

    Im not sure what to do now.  It isn't the mouse itself or the keyboard because they work fine with our office computer.   And the computer seems to have locked us out completely. 

    Friday, December 16, 2011 12:44 AM
  • Did you overload your USB port ? Try not to max out your USB port with printers and stuff.. it will actually cause insufficient power to your other devices.. hahaha

    Guowen Su
    Cisco Certified Network Associate
    Cisco Certified Internetwork professional - MPLS
    Certified Information Systems Security Professional
    Microsoft Partner Network 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator:Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Certified Ethical Hacker
    Computer Hacking Forensics Investigator
    http://www.microsoft.com/en/sg/default.aspx Our Goal? VERY SATISFIED
    • Proposed as answer by Soh.M Friday, December 16, 2011 2:04 AM
    • Marked as answer by arnavsharmaModerator Wednesday, July 10, 2013 10:51 AM
    Friday, December 16, 2011 2:04 AM
  • There older style keyboard and mouse.  They are using the Key board and mouse ports
    Saturday, December 17, 2011 12:51 AM