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outlook 2016 stuck on processing RRS feed

  • Question

  • when startup, outlook 2016 stuck on processing. already tried, create new outlook profile. use outlook.exe /safe can fixed the issue for a moment,  but it will happen in the next 1 or 2 day. tried uninstall office 2016 and reinstall office 2016. not work.
    Monday, July 17, 2017 5:46 PM

Answers

  • thanks for reply. tried 4 solution above but not work. finally fixed by install new outlook update  KB3191932.
    • Marked as answer by 正心 Tuesday, July 25, 2017 6:12 PM
    Tuesday, July 25, 2017 6:12 PM

All replies

  • Hi 正心,

    >> use outlook.exe /safe can fixed the issue for a moment,  but it will happen in the next 1 or 2 day. 

    As starting Outlook in safe mode can temporally fix the "Processing" issue, it is suggested to refer to the steps in the article below and see if the issue can be fixed:

    https://support.office.com/en-us/article/Outlook-not-responding-stuck-at-Processing-stopped-working-freezes-or-hangs-5c313d04-64af-4441-82d2-44e5a43eee5a

    Besides, we may try to disable all COM add-ins using Registry Editor and check the result:

    Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur. Please refer to this article about how to back up and restore the registry in Windows.

    1. Start Registry Editor.
    2. Locate the following registry key:
    HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins
    3. Rename every subkey under the \Addins key by appending –disabled to the subkey name. For example, if a subkey is called AccessAddin.DC, rename this subkey to AccessAddin.DC-disabled.
    4. Locate the following registry key:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins
    5. Rename every subkey under the \Addins key by appending –disabled to the subkey name. For example, if a subkey is called UCAddin.UCAddin.1, rename the subkey to UCAddin.UCAddin.1-disabled.
    6. Start Outlook.

    Hope this can be helpful.

    Best regards,
    Yuki Sun


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Tuesday, July 18, 2017 6:33 AM
  • Hi Yuki

    thanks for reply. I tried all solution in the link you provide, but not work.  disable all COM add-ins using Registry Editor cause new problem. use can't use the add-in function in outlook, for example schedule a Skype online meeting. 

    Friday, July 21, 2017 5:25 PM
  • Hi 正心,

    Generally, when Outlook does start in safe mode, the problem is likely with one of your add-ins. Have you checked if there are any suspicious add-ins enabled in Outlook?

    Please try to disable all of your add-ins before restarting Outlook:

    1. In the upper-left corner of Outlook, choose File > Options > Add-ins.
    2. At the bottom of the View and manage Office Add-ins, make sure the Manage box shows COM Add-ins, and then choose Go. As a precaution, when the COM Add-ins listing of your current add-ins opens, do one of the following:

    • Manually record the title of every selected add-in listed under Available Add-ins.
      or
    • Take a screenshot of the property sheet and save the image to a location of your choice.

    3. After you've captured the titles of the selected add-ins, clear all selected check boxes, and then choose OK.

    Caution: Click a check box to clear it. Don't select an add-in and choose Remove. If you have administrator rights, you could actually delete the add-in. For this troubleshooting exercise, you want to disable, not delete, an add-in.

    4. Choose File > Exit.
    5. Choose Start > Run, and in the Open box, type Outlook.

    Note: If the program loads properly, it's likely that one of your add-ins is the source of the error and you need to identify which one. To determine which add-in is the problem, enable one add-in at a time. 

    6. In the upper-left corner of Outlook, choose File > Options > Add-ins.
    7. Select the check box next to an add-in you want to re-enable, and then choose OK.
    8. Repeat all steps until you've re-enabled all of the original add-ins and revealed the source of the error. 

    Important: Remember, if Outlook opens in safe mode, you've revealed the add-in you just enabled as a source of the error.

    9. Restart Outlook again and disable the add-in you enabled that produced the problem, and then start Outlook.

    Please make sure you go through the restart-disable-restart process for every add-in that was originally enabled in Outlook. An error could be caused by more than one add-in.

    Hope you can find this helpful.

    Best regards,
    Yuki Sun


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Monday, July 24, 2017 2:19 AM
  • thanks for reply. tried 4 solution above but not work. finally fixed by install new outlook update  KB3191932.
    • Marked as answer by 正心 Tuesday, July 25, 2017 6:12 PM
    Tuesday, July 25, 2017 6:12 PM
  • Hi 正心,

    Great to see that the issue has been fixed and thanks for sharing the resolution with us :)

    Best regards,
    Yuki Sun


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Wednesday, July 26, 2017 1:28 AM