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Unable to log in to OWA RRS feed

  • Question

  • We run Exchange 2007.  We are a school the has about 1500 AD account and mail boxes.  The issue that has come up and in all our wisdom the only fix we have is to delete the mailbox and AD account then re-create it (deleting only the mailbox didn't work).  All the preferences are exactly the same as everyone else.  It just wont log on.

    The error message is as follows (I have just copied and pasted so sorry about the format):





      Outlook Web Access could not connect to Microsoft Exchange. If the
    problem continues, contact technical support for your
    organization.

     




    Copy error details to clipboard

     

    Show details




    Request
    Url: https://xxx.xxx.vic.edu.au:443/owa/default.aspx
    User
    host address: xx.xxx.xx.xx
    Exception
    Exception
    type: Microsoft.Exchange.Data.Storage.ConnectionFailedTransientException
    Exception
    message: Cannot open mailbox /o=Dromana/ou=Exchange
    Administrative Group
    (FYDIBOHF23SPDLT)/cn=Recipients/cn=COL0035.


    Call stack


    Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String
    serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid,
    Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag,
    CultureInfo cultureInfo, String clientInfoString, Boolean secondTry)

    Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String
    serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid,
    Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag,
    CultureInfo cultureInfo, String clientInfoString, Boolean secondTry)

    Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String
    serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid,
    Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag,
    CultureInfo cultureInfo, String clientInfoString)

    Microsoft.Exchange.Data.Storage.MailboxSession.Initialize(LogonType
    logonType, ExchangePrincipal owner, DelegateLogonUser delegateUser, Object
    identity, OpenMailboxSessionFlags flags)

    Microsoft.Exchange.Data.Storage.MailboxSession.CreateMailboxSession(LogonType
    logonType, ExchangePrincipal owner, DelegateLogonUser delegateUser, Object
    identity, OpenMailboxSessionFlags flags, CultureInfo cultureInfo, String
    clientInfoString)

    Microsoft.Exchange.Data.Storage.MailboxSession.Open(ExchangePrincipal
    mailboxOwner, WindowsPrincipal authenticatedUser, CultureInfo cultureInfo,
    String clientInfoString)

    Microsoft.Exchange.Clients.Owa.Core.OwaWindowsIdentity.CreateMailboxSession(ExchangePrincipal
    exchangePrincipal, CultureInfo cultureInfo)

    Microsoft.Exchange.Clients.Owa.Core.UserContext.Load(OwaContext
    owaContext)

    Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.CreateUserContext(OwaContext
    owaContext, UserContextKey userContextKey, UserContext& userContext)

    Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.PrepareRequestWithoutSession(OwaContext
    owaContext, UserContextCookie userContextCookie)

    Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.InternalDispatchRequest(OwaContext
    owaContext)

    Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.DispatchRequest(OwaContext
    owaContext)

    System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
    System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&
    completedSynchronously)

    Inner Exception
    Exception type: Microsoft.Mapi.MapiExceptionLogonFailed
    Exception
    message: MapiExceptionLogonFailed: Unable to open
    message store. (hr=0x80040111, ec=-2147221231) Diagnostic context: Lid: 18969
    EcDoRpcExt2 called [length=599] Lid: 27161 EcDoRpcExt2 returned
    [ec=0x0][length=132][latency=15] Lid: 23226 --- ROP Parse Start --- Lid: 27962
    ROP: ropLogon [254] Lid: 17082 ROP Error: 0x80040111 Lid: 26937 Lid: 21921
    StoreEc: 0x80040111 Lid: 27962 ROP: ropExtendedError [250] Lid: 1494 ---- Remote
    Context Beg ---- Lid: 26426 ROP: ropLogon [254] Lid: 22787 Error: 0x0 Lid: 13032
    StoreEc: 0x8004010F Lid: 59409 Lid: 45073 Lid: 11173 StoreEc: 0x80040111 Lid:
    22970 Lid: 8620 StoreEc: 0x80040111 Lid: 1750 ---- Remote Context End ---- Lid:
    26849 Lid: 21817 ROP Failure: 0x80040111 Lid: 26297 Lid: 16585 StoreEc:
    0x80040111 Lid: 32441 Lid: 1706 StoreEc: 0x80040111 Lid: 24761 Lid: 20665
    StoreEc: 0x80040111 Lid: 25785 Lid: 29881 StoreEc:
    0x80040111


    Call stack


    Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message,
    Int32 hresult, Int32 ec, DiagnosticContext diagCtx)

    Microsoft.Mapi.ExRpcConnection.OpenMsgStore(OpenStoreFlag
    storeFlags, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, MapiStore
    msgStorePrivate, String& correctServerDn, ClientIdentityInfo
    clientIdentityAs, String userDnAs, String applicationId, CultureInfo
    cultureInfo)

    Microsoft.Mapi.ConnectionCache.OpenMapiStore(String mailboxDn, Guid
    mailboxGuid, Guid mdbGuid, ClientIdentityInfo clientIdentity, String userDnAs,
    OpenStoreFlag openStoreFlags, CultureInfo cultureInfo, String applicationId)

    Microsoft.Mapi.ConnectionCache.OpenMailbox(String mailboxDn, Guid
    mailboxGuid, Guid mdbGuid, WindowsIdentity windowsIdentityAs, String userDnAs,
    OpenStoreFlag openStoreFlags, CultureInfo cultureInfo, String applicationId)
    Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String
    serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid,
    Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag,
    CultureInfo cultureInfo, String clientInfoString, Boolean secondTry)
    Any ideas? Cheers

    • Edited by TruskyMX Monday, June 6, 2011 10:02 PM Edit
    Monday, June 6, 2011 10:00 PM

All replies

  • If this is happening occasionally to random mailboxes, then I suspect some corruption in the database or messages.  Are there any event log entries occurring concurrently when trying to open the mailbox?


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Monday, June 6, 2011 11:44 PM
  • Because the new users can log in OWA. So I think Exchange works fine.

    According to the error message, I doubt you have ever did a migration.

    >>message: Cannot open mailbox /o=Dromana/ou=Exchange
    >>Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=COL0035.

     Could you please try to create a new mailbox database, and move a mailbox to the new mailbox database?

     Does the moved user can log in OWA ?


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, June 8, 2011 9:05 AM
  • Can the user log into Outlook? When this happens verify that the DN that the error shows exists for the particular user either in his legacyexchangedn field using adsiedit or ldp.

    Cannot open mailbox /o=Dromana/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=COL0035.


    James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com
    Wednesday, June 8, 2011 4:38 PM