Azure AD devices and bitlocker for a deleted account RRS feed

  • Question

  • Hi All,

    I have a small business and we use Surface Pro's for all our staff. We have an Office 365 subscription and set up each device using the new employee's business Office 365 log on and I believe this joins the device to the Azure Active Directory. I don't know much about this.

    So we have had an employee leave and their Office 365 account has been deleted. Now I am attempting to reset the Surface Pro 4 for a new employee however I encounter "Enter the Recovery Key to get going again" which from googling (and found on this site) appears to be requesting a bit locker key.  The page states:

    "To retrieve this key, go to from another PC..."

    However when I go there and log in with my Microsoft Office 365 business account (That has Admin privileges) I am given the message: "This functionality is not enabled or not available."

    After much searching I have found that I can view keys through Azure Portal, clicking Azure Active Directory, Find User, clicking on a user, then clicking on devices. Problem is; the original user of this device has had their account deleted already...

    Thanks for your time. I hope someone can help.

    • Edited by Scleburne Tuesday, April 18, 2017 10:14 AM
    Tuesday, April 18, 2017 10:14 AM

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