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ms word crash RRS feed

  • Question

  • I AM USING WIN 7 ULTIMATE x64 BIT. AND OFFICE 2007 . EACH TIME I CLOSE MY WORD OR ANY DOCUMENT MY WINDOWS EXPLORER STOPS WORKING AND RESTARTS AND FAULT MODULE NAMES : NTDLL.DLL , MSVCRT.DLL , STACK HASH AMD THIS PROBLEM IS ONLY WITH MS WORD NOT IN ANY OTHER APPLICATION OF MS OFFICE . PLZ HELP,


    Tuesday, March 19, 2013 4:50 PM

Answers

  • Hi rajiv,

    Did it appeared some error codes?

    You could have try to run Office Diagnostics:

    Click the Microsoft Button->Click “Word Option”->click “Resources”->Click ”Diagnose”->Click “Continue”->Click ”Start Diagnostics” .

    Best regards,

    Karen Hu

    • Marked as answer by Cloud_TS Monday, April 8, 2013 9:23 AM
    Wednesday, March 27, 2013 9:41 AM

All replies

  • Hello rajiv3269.

    Which was the exception code reported?

    Bye.


    Luigi Bruno

    Sunday, March 24, 2013 9:54 PM
  • Hi rajiv,

    Did it appeared some error codes?

    You could have try to run Office Diagnostics:

    Click the Microsoft Button->Click “Word Option”->click “Resources”->Click ”Diagnose”->Click “Continue”->Click ”Start Diagnostics” .

    Best regards,

    Karen Hu

    • Marked as answer by Cloud_TS Monday, April 8, 2013 9:23 AM
    Wednesday, March 27, 2013 9:41 AM