none
Inplace Upgrade Windows 10 from 1709 to 1809 faild RRS feed

  • Question

  • We have to Upgrade aprox 2000 client computers from Windows 10 1709 to 1809.
    We want to Upgrade this computers with an inplace upgrade. I have downloaded the ISO image from Volume licensing; modify the install.wim file so it is suitable for us. This wim file works fine for me at the following scenarios.
    I can do a fresh (Bare-Metal-Provisioning) install Windows on a computer without any problems.
    If the installation of the Version 1709 is fresh, I can update to 1809 without any problems.
    But when a user was working on the Computer or there are mutable Userprofiles with data are on the computer - Update is failing at about 84%-85% and it performs a rollback.
     
    As an example: if I take two a computer from the same Model with Windows 10 1709 installed. The first Computer used by a user for a while. The second is fresh installed 1709 and I trie to Updated them.
                The upgrade failed on both computers.
    I have uninstalled the Virus Protection. Then the Upgrade on the fresh installed Windows 1709 Computer run thru without a Problem. On the same model witch was in use for a while.
    The upgrade failed.
    Run "dism /online /cleanup-image /restorehealth" and "sfc /scannow"
    The upgrade failed
    Updatde Drivers and Bios
    The upgrade failed
    Unistall a bunch of Software
    The upgrade failed
     
    I Run the SetupDiag tool and it always gives me these logs back
     
    Firs Version:
    Matching Profile found: FindRollbackFailure - 3A43C9B5-05B3-4F7C-A955-88F991BB5A48
    SetupDiag version: 1.5.0.0
    System Information:
                Machine Name = Offline
                Manufacturer = HP
                Model = HP ZBook 15 G4
                HostOSArchitecture = 1033
                FirmwareType = UEFI
                BiosReleaseDate = 20190430000000.000000+000
                BiosVendor = P70 Ver. 01.28
                BiosVersion = P70 Ver. 01.28
                HostOSVersion = 
                HostOSBuildString = 16299.637.amd64fre.rs3_release_svc.180808-1748
                TargetOSBuildString = 
                HostOSLanguageId = 
                HostOSEdition = Enterprise
                RegisteredAV = 
                FilterDrivers = FileInfo
                UpgradeStartTime = 05.07.2019 12:58:36
                UpgradeEndTime = 05.07.2019 13:29:12
                UpgradeElapsedTime = 00:30:36
                CV = XRhZOSXnvUqCBvhK
                ReportId = 
     
     
    Error: SetupDiag reports rollback failure found.
    Last Phase = Pre OOBE Boot
    Last Operation = OOBE boot apply
    Error = 0x8007042B-0x4000D
    LogEntry: 2019-07-05 13:29:12, Error                 SP     Operation failed: OOBE boot apply. Error: 0x8007042B[gle=0x000000b7]
    LogEntry: 2019-07-05 13:29:12, Error                 SP     Operation failed: OOBE boot apply. Error: 0x8007042B[gle=0x000000b7]
     
    Refer to "https://docs.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information.
     
    Or Second Version
    atching Profile found: FindRollbackFailure - 3A43C9B5-05B3-4F7C-A955-88F991BB5A48
    SetupDiag version: 1.5.0.0
    System Information:
                Machine Name = Offline
                Manufacturer = HP
                Model = HP ZBook 15 G4
                HostOSArchitecture = 1033
                FirmwareType = UEFI
                BiosReleaseDate = 20190430000000.000000+000
                BiosVendor = P70 Ver. 01.28
                BiosVersion = P70 Ver. 01.28
                HostOSVersion = 10.0.16299
                HostOSBuildString = 16299.637.amd64fre.rs3_release_svc.180808-1748
                TargetOSBuildString = 10.0.17763.345 (rs5_release_svc_prod2.190213-1831)
                HostOSLanguageId = 
                HostOSEdition = Enterprise
                RegisteredAV = 
                FilterDrivers = FileInfo
                UpgradeStartTime = 15.07.2019 08:42:53
                UpgradeEndTime = 15.07.2019 09:14:54
                UpgradeElapsedTime = 00:32:01
                CV = 1qvGJs7pQUCDQU/D
                ReportId = 
     
     
    Error: SetupDiag reports rollback failure found. Last Phase = Pre OOBE Boot Last Operation = OOBE boot apply Error = 0xC1900101-0x4000D
    LogEntry: 
    LogEntry: 
     
    I can provide more logs if necessary
     
    I have tried this on differed HP Models but the behavior is always the same as I have descripted. I have also done many researches on this topic but I did not find a specific solution what exactly went wrong during the Update.
     
    I have also opened a case by Microsoft, but they could not provide me a solution for this Problem so far.
     
    My question about the issue is:
    Is there a way to research in the logs to find out what exactiy the Problem is during the Upgrade like a Problem with this dll or with that registry entry or Software XY or etc….
     
    Many thanks for any Help.
     
    Thomas Odermatt
    Friday, July 19, 2019 12:14 PM

Answers

All replies

  • Hi,

    This problem can occur when we are migrated from one domain in the past.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

    contains two domain entries for one profile. 

    Try to refer to the following article to rename the oldprofile key.

    https://www.dell.com/support/article/sg/en/sgdhs1/sln290346/how-to-resolve-error-the-user-profile-service-failed-the-logon-in-windows-7?lang=en

    Note: This is a third-party link and we do not have any guarantees on this website. This is just for your convenience. And Microsoft does not make any guarantees about the content.

    Best regards,

    Yilia 


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Marked as answer by oderth Tuesday, July 23, 2019 6:25 AM
    Monday, July 22, 2019 7:24 AM
    Moderator
  • Hi Yilia

    You hit the right Point.

    I found under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList two SID form the same local user. This user was for the Windows setup.

     

    After deleting the Registry keys, the Update run without a Problem.

     

    Many thanks for your Help.

     

    Thomas

    Tuesday, July 23, 2019 6:18 AM