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Issue to when access share point office web app RRS feed

  • Question

  • I would like your support to help me to fix issue

      our SharePoint farm is have 3 server

    ServerA.local.com  IP = xxx.xxx.xxx.141  Role is sharepoint webserver

    ServerB.local.com  IP = xxx.xxx.xxx.142  Role is sharepoint DB Server

    ServerC.local.com  IP = xxx.xxx.xxx.143  Role is sharepoint Office web app

     and when present to internal user we let's them access by  Server.intra.local.com ( and map to IP = xxx.xxx.xxx.141). For internal network everything is working fine, user can access SharePoint page and open office web app to edit document inside with AD login, but when they stay outside and they connect VPN back to local network, they can access to SharePoint page via name "server.intra.local.com" they can access to every page but they can not open office web app to edit document, it show error "Network Error ( Dns_server_failure ) , but I try to run nslookup on computer that vpn and have issue, they can solve name of "Server.intra.local.com" to IP XXX.XXX.XXX.141, ( our vpn setting is force user must used internal dns and go to internet by vpn tunnel ). I'm not sure which one that I'm missing to setup to make office web app working for VPN user  

    Thursday, September 10, 2020 4:48 AM