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Windows 7 Network Printer stays offline RRS feed

  • Question

  • In Windows 7/Windows 8/Windows 8.1(not sure of other versions), if you have a network printer and try to print to this printer when the network is temporarily down (for example, WiFi can go down temporarily and come back up due to interference or other connection issues), Windows will recognize that the printer is not reachable and put the printer into an offline state. The problem is that Windows never puts the printer back into an online state after the printer becomes reachable again. First of all, if this is a limitation of Windows, it should be addressed. Second, until this behavior is addressed and corrected, is there a way for a "STANDARD USER" to fix the issue, without rebooting the machine. The only way I have found to correct this issue, as an "ADMINISTRATOR" on the machine, is to remove the printer and reinstall it, a standard user on the machine cannot do this. Any reply in regards to this issue will be greatly appreciated, however, I do not need an answer that does not really answer the question or gives a convoluted response to what should be a simple fix, thanks.
    Thursday, June 25, 2015 5:49 PM

Answers

  • Hi IT...admin,

    Are the machines up to date? Did the issue occur with other printers except the HP printer?

    Please try the following hotfix to have a check.
    Printer server goes offline when you wake up the computer at another network location in Windows
    https://support.microsoft.com/en-us/kb/2961042/en-us

    If the issue persists, we can try to restart the "Printer Spooler Service". (Run "services.msc" to open the control panel)

    In addition, the suggestion included in the following should be helpful.
    How to: Fix a network printer suddenly showing as offline in Windows Vista, 7 or 8
    http://blog.rtwilson.com/how-to-fix-a-network-printer-suddenly-showing-as-offline-in-windows-vista/

    NOTE: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    Friday, June 26, 2015 6:42 AM
  • Hi IT...admin,

    "If you click on the first link, it takes you to this link:
    https://support.microsoft.com/en-us/kb/2955164
    and it does mention the problem:2961042 Printer server goes offline when you wake up the computer at another network location in Windows RT 8.1 or Windows 8.1
    if you click on the 2961042 link, it goes back to the page referenced in the original Microsoft Support article, listed here by MeipoXu."

    It indicates that this hotfix 2961042 is included in the KB2955164.

    Please download the following update for the Windows 8.1 machine to have a check.
    Update for Windows 8.1 for x64-based Systems (KB2955164)
    http://www.microsoft.com/en-us/download/details.aspx?id=42761

    To get a better performance of the machine, please always keep it up to date.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    Monday, June 29, 2015 2:55 AM

All replies

  • When you have Windows troubleshoot problems with the printer, Windows actually thinks the printer is turned off

    Thursday, June 25, 2015 5:57 PM
  • over 2 hours later and the printer still shows as offline even though the network has long since been restored. You can see, in comparison to the online printer, the offline printer (to the left) is grayed out. The offline printers IP address is responding to ICMP requests via the PING command in Command Prompt. If you try to print to this printer, the print jobs will stay in the Windows printer queue for that printer indefinitely.

    Thursday, June 25, 2015 8:34 PM
  • Hi IT...admin,

    Are the machines up to date? Did the issue occur with other printers except the HP printer?

    Please try the following hotfix to have a check.
    Printer server goes offline when you wake up the computer at another network location in Windows
    https://support.microsoft.com/en-us/kb/2961042/en-us

    If the issue persists, we can try to restart the "Printer Spooler Service". (Run "services.msc" to open the control panel)

    In addition, the suggestion included in the following should be helpful.
    How to: Fix a network printer suddenly showing as offline in Windows Vista, 7 or 8
    http://blog.rtwilson.com/how-to-fix-a-network-printer-suddenly-showing-as-offline-in-windows-vista/

    NOTE: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    Friday, June 26, 2015 6:42 AM
  • Hey MeipoXu,

    Thanks for your response, I have tested the hotfix listed in the Microsoft Support article for Windows 7 and it does seem to fix this issue. The problem now is Windows 8.1, in the article, there are links that talk about updates being rolled out for Windows 8.1 in regards to this issue, however the updates are being listed as being published in 2014 and the updates for our Windows 8.1 machines that have this issue are up to date as far as early 2015 updates:

    To resolve this issue, we have released a hotfix for Windows RT , Windows 8, Windows Server 2012, Windows 7, and Windows Server 2008 R2, and we have released an update rollup for Windows RT 8.1, Windows 8.1, Windows Server 2012 R2, Windows RT, Windows 8, and Windows Server 2012.

    Update information

    To resolve this issue, install the May 2014 update rollup for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2.
    To resolve this issue, install the August 2014 update rollup for Windows RT, Windows 8, or Windows Server 2012.

    If you click on the first link, it takes you to this link:

    https://support.microsoft.com/en-us/kb/2955164

    and it does mention the problem:

    • 2961042 Printer server goes offline when you wake up the computer at another network location in Windows RT 8.1 or Windows 8.1

    if you click on the 2961042 link, it goes back to the page referenced in the original Microsoft Support article, listed here by MeipoXu. If you click on the second link:

     August 2014 update rollup for Windows RT, Windows 8, or Windows Server 2012.

    It doesn't even mention the printer offline issue, so, is there a hotfix for Windows 8.1 or a specific KB update I can install to resolve the issue on our Windows 8.1 machines?

    Friday, June 26, 2015 3:33 PM
  • Hi IT...admin,

    "If you click on the first link, it takes you to this link:
    https://support.microsoft.com/en-us/kb/2955164
    and it does mention the problem:2961042 Printer server goes offline when you wake up the computer at another network location in Windows RT 8.1 or Windows 8.1
    if you click on the 2961042 link, it goes back to the page referenced in the original Microsoft Support article, listed here by MeipoXu."

    It indicates that this hotfix 2961042 is included in the KB2955164.

    Please download the following update for the Windows 8.1 machine to have a check.
    Update for Windows 8.1 for x64-based Systems (KB2955164)
    http://www.microsoft.com/en-us/download/details.aspx?id=42761

    To get a better performance of the machine, please always keep it up to date.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    Monday, June 29, 2015 2:55 AM