Partial failure when restoring VMs backed up from Server 2016 hosts with DPM 2016 UR2 RRS feed

  • Question

  • When we attempt to restore a Server 2016/RCT Virtual Machine either to it's original location, or to another Hyper-V host, the restore fails right at the end with one of the following error messages:

    - An unexpected error occurred while the job was running. (ID 104 Details: Unknown error (0x80041024)
    - The protection agent on xxx was temporarily unable to respond because it was in an unexpected state. (ID 60 Details: Internal error code: 0x809909B0)

    It is a fresh installation.

    - Hyper-V on Windows Server 2016 Version 1607, build 14393.1715

    - DPM server on Windows Server 2016 Version 1607, build 14393.1715

    - DPM fresh installed and UR2 was installed

    The event recorded on the Hyper-V target host:

    Nom de l’application défaillante DPMRA.exe, version : 5.0.322.0, horodatage : 0x588cbec6
    Nom du module défaillant : MSVCR110.dll, version : 11.0.51106.1, horodatage : 0x5098826e
    Code d’exception : 0xc0000005
    Décalage d’erreur : 0x000000000003c3b9
    ID du processus défaillant : 0x1268
    Heure de début de l’application défaillante : 0x01d33b8c7bad6ff9
    Chemin d’accès de l’application défaillante : C:\Program Files\Microsoft Data Protection Manager\DPM\bin\DPMRA.exe
    Chemin d’accès du module défaillant: C:\Windows\SYSTEM32\MSVCR110.dll
    ID de rapport : 8eb9546a-a104-4eee-ab60-7c4b28400892
    Nom complet du package défaillant :
    ID de l’application relative au package défaillant :

    I saw the bug...

    The original VM is located in D:\VM...

    When I want to restore, the destination path given by SCDPM is c:\Program Files\... for the VM files and the good path for the virtual hard disk. See screenshot below.

    So, the virtual disk is restored, but not the VM.

    Tuesday, October 3, 2017 7:47 AM

All replies

  • We installed the new Data Protection Manger V1801 and have still the same problem.

    The path for the checkpoints and the smart paging file location is on D:\...  for our VM because we want a clean C:\ Drive.

    Please fix this because otherwise it seems not realy to be a solid product if you can't restore a VM with one click. In addition the error is not helpfull as well.

    Thursday, May 31, 2018 12:29 PM