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Windows XP Professional booting problem RRS feed

  • Question

  • We just got a Dell laptop that has Windows XP Professional. When we first turned it on it went to the log in screen, but we didn't have the last person's password so we restarted it and tried to go in in safe mode. Then we got the black page that said hard disk read failure no bootable device. We went in to all the things you get into when you press F8 and changed the password and now a white screen with black letters shows up first when we restart it that we have to enter the password into, but I don't think we even managed to change the password to get in, not that that matters though, because now we get the no bootable device screen before we even get to the log in screen. Is there anything we can do? We don't have a disk or anything for it. 
    Friday, September 6, 2013 8:23 PM

Answers

  • If its a new one, you should get it checked with Dell support. There can be manufacturing defect, as these issues are not caused on new systems.

    Arnav Sharma | Facebook | Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Saturday, September 7, 2013 9:41 AM
    Moderator

All replies

  • If its a new one, you should get it checked with Dell support. There can be manufacturing defect, as these issues are not caused on new systems.

    Arnav Sharma | Facebook | Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Saturday, September 7, 2013 9:41 AM
    Moderator
  • As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios.

     If the issue still persists and you want to return to this question, please reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.

     In addition, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems.

     Thanks!


    Arnav Sharma | Facebook | Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Tuesday, September 17, 2013 4:24 AM
    Moderator