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"Unexpected error refreshing Server Manager: The remote procedure call failed. (Exception from HRESULT: 0x800706BE)" RRS feed

  • Question

  • I have a customer that has the following error - but on their domain controller:

    "Unexpected error refreshing Server Manager: The remote procedure call failed. (Exception from HRESULT: 0x800706BE)"

    When I drill into the error log as directed by the error message, I find:

    Log Name:      Microsoft-Windows-ServerManager/Operational
    Source:        Microsoft-Windows-ServerManager
    Date:          12/23/2011 9:58:57 AM
    Event ID:      1601
    Task Category: None
    Level:         Error
    Keywords:     
    User:          domain\administrator
    Computer:      domaincontroller1.domain.net
    Description:
    Could not discover the state of the system. An unexpected exception was found:
    System.Runtime.InteropServices.COMException (0x800706BE): The remote procedure call failed. (Exception from HRESULT: 0x800706BE)
       at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
       at Microsoft.Windows.ServerManager.ComponentInstaller.CreateSessionAndPackage(IntPtr& session, IntPtr& package)
       at Microsoft.Windows.ServerManager.ComponentInstaller.InitializeUpdateInfo()
       at Microsoft.Windows.ServerManager.ComponentInstaller.Initialize()
       at Microsoft.Windows.ServerManager.Common.Provider.RefreshDiscovery()
       at Microsoft.Windows.ServerManager.LocalResult.PerformDiscovery()
       at Microsoft.Windows.ServerManager.ServerManagerModel.CreateLocalResult(RefreshType refreshType)
       at Microsoft.Windows.ServerManager.ServerManagerModel.InternalRefreshModelResult(Object state)

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-ServerManager" Guid="{8C474092-13E4-430E-9F06-5B60A529BF38}" />
        <EventID>1601</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x1000000000000000</Keywords>
        <TimeCreated SystemTime="2011-12-23T14:58:57.412420300Z" />
        <EventRecordID>23</EventRecordID>
        <Correlation />
        <Execution ProcessID="2812" ThreadID="1776" />
        <Channel>Microsoft-Windows-ServerManager/Operational</Channel>
        <Computer>domaincontroller1.domain.net</Computer>
        <Security UserID="S-1-5-21-3325821124-3698633974-3091794318-500" />
      </System>
      <UserData>
        <EventXML xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="Event_NS">
          <message>An unexpected exception was found:
    System.Runtime.InteropServices.COMException (0x800706BE): The remote procedure call failed. (Exception from HRESULT: 0x800706BE)
       at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
       at Microsoft.Windows.ServerManager.ComponentInstaller.CreateSessionAndPackage(IntPtr&amp; session, IntPtr&amp; package)
       at Microsoft.Windows.ServerManager.ComponentInstaller.InitializeUpdateInfo()
       at Microsoft.Windows.ServerManager.ComponentInstaller.Initialize()
       at Microsoft.Windows.ServerManager.Common.Provider.RefreshDiscovery()
       at Microsoft.Windows.ServerManager.LocalResult.PerformDiscovery()
       at Microsoft.Windows.ServerManager.ServerManagerModel.CreateLocalResult(RefreshType refreshType)
       at Microsoft.Windows.ServerManager.ServerManagerModel.InternalRefreshModelResult(Object state)
    </message>
        </EventXML>
      </UserData>
    </Event>

    I've tried several different fixes, but they don't seem to work. I am afraid to copy the entire contents of the directory from another server, as your supposed to do this from a server that has the same roles/features installed, and there are none.

    Thoughts on what I should do?

     

    Friday, December 23, 2011 3:37 PM

Answers

  • Hi,

     

    This problem occurs when some catalog files, manifest files or MUM files are corrupted on the computer.

     

    To troubleshoot this problem, please refer to the steps on the following article:

     

    You are unable to view Roles and Features and receive error code 0x800706BE in Server Manager

     http://support.microsoft.com/kb/2461206 

     

    If you need further assistance, please reply with the Checksur.log.

     

    Regards,

     

     

    Bruce

    Forum Support

    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Marked as answer by Bruce-Liu Tuesday, December 27, 2011 1:48 AM
    Monday, December 26, 2011 3:06 AM
  • Below are the results, and the program never completed.  The article says to download the missing/corrupt files, but it does not say from where.  Do you know?  Is this what I need to do?


    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 13.0
    2011-09-19 10:41

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs
    (f) CBS MUM Corrupt 0x00000000 servicing\Packages\Package_for_KB2345886_RTM~31bf3856ad364e35~amd64~~6.1.1.2.mum  Expected file name Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.mum does not match the actual file name

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 153
     Found 1 errors
      CBS MUM Corrupt Total count: 1

    Unavailable repair files:
     servicing\packages\Package_for_KB2345886_RTM~31bf3856ad364e35~amd64~~6.1.1.2.mum
     servicing\packages\Package_for_KB2345886_RTM~31bf3856ad364e35~amd64~~6.1.1.2.cat

     

    • Marked as answer by Matt63 Monday, December 26, 2011 6:46 PM
    Monday, December 26, 2011 6:30 PM
  • Copied from another server - files were dated a year later though, but then Server Manager worked.  Thank you.
    • Marked as answer by Matt63 Monday, December 26, 2011 6:47 PM
    Monday, December 26, 2011 6:47 PM

All replies

  • Hi,

     

    This problem occurs when some catalog files, manifest files or MUM files are corrupted on the computer.

     

    To troubleshoot this problem, please refer to the steps on the following article:

     

    You are unable to view Roles and Features and receive error code 0x800706BE in Server Manager

     http://support.microsoft.com/kb/2461206 

     

    If you need further assistance, please reply with the Checksur.log.

     

    Regards,

     

     

    Bruce

    Forum Support

    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Marked as answer by Bruce-Liu Tuesday, December 27, 2011 1:48 AM
    Monday, December 26, 2011 3:06 AM
  • Below are the results, and the program never completed.  The article says to download the missing/corrupt files, but it does not say from where.  Do you know?  Is this what I need to do?


    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 13.0
    2011-09-19 10:41

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs
    (f) CBS MUM Corrupt 0x00000000 servicing\Packages\Package_for_KB2345886_RTM~31bf3856ad364e35~amd64~~6.1.1.2.mum  Expected file name Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.mum does not match the actual file name

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 153
     Found 1 errors
      CBS MUM Corrupt Total count: 1

    Unavailable repair files:
     servicing\packages\Package_for_KB2345886_RTM~31bf3856ad364e35~amd64~~6.1.1.2.mum
     servicing\packages\Package_for_KB2345886_RTM~31bf3856ad364e35~amd64~~6.1.1.2.cat

     

    • Marked as answer by Matt63 Monday, December 26, 2011 6:46 PM
    Monday, December 26, 2011 6:30 PM
  • Copied from another server - files were dated a year later though, but then Server Manager worked.  Thank you.
    • Marked as answer by Matt63 Monday, December 26, 2011 6:47 PM
    Monday, December 26, 2011 6:47 PM
  • Glad to hear the problem have been solved. If you have more questions in the future, you’re welcomed to this forum.

     

    Have a nice day!

     

    Regards,

    Bruce

    Tuesday, December 27, 2011 1:47 AM