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Lync/CUCM Integration RRS feed

  • Question

  • Hello

    I had some good feedback from my initial question (http://social.technet.microsoft.com/Forums/en-US/ocsvoice/thread/9594fb09-4692-4306-a7f4-c0a11d67fc1c) regarding integration.  I have now come away from the meeting with the customer and they would like to integrate all features of Lync including web conferencing with external clients with their existing CUCM deployment.

    I understand the first 2 potential scenarios but would like confirmation on the 3rd:

    1. CUCILYNC - To allow for most features including Remote Call Control to be deployed but the disadvantages are the remote access scenario, user experience and no Lync Video conferencing.

    2. Remote call Control - They do not have CUPS

    3. Simultaneous Ring - Use all of Lync features but no remote call control and management of 2 systems plus new numbers assigned to Lync clients.

    So will option 3 above provide all main features of Lync which they would like.  In regards to managing 2 systems is there complications in the setup or is it a case of integrating a SIP trunk between CUCM and Lync?.

    If option 3 is best for integration is the scenario to follow the MS documentation (http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=26800)

    Thanks in advance for any advice.

     

    Tuesday, August 16, 2011 2:39 PM

Answers

  • Hi,

     

    Yes option three will provide all the features and in the cleanest fashion. You can use the same number using using E164 format for Lync and non e164 in CUCM but it can be tricky if not done correctly. The document you are referncing is a great guide to getting the configuration done. Although getting the dialplan done in Lync seems like a hurdle if you set it up correctly it is much simpler than CUCM to set up and is a global dialplan. Unlike CUCM which requires a dialplan configured for each cluster Lync only requires one dialplan configured for your entire organization.

    If you are new to Lync I would suggest working with a Microsoft voice partner in your area to get the intial setup done.

     

    Cheers

    Chris


    http://voipnorm.blogspot.com/
    • Marked as answer by Sean_Xiao Thursday, August 25, 2011 2:30 AM
    Tuesday, August 16, 2011 3:14 PM
  • The following post gives more answers about Lync/CUCM Integration, hoping it can help you:

    http://social.technet.microsoft.com/Forums/en-US/ocsvoice/thread/cef0dd13-1092-46ec-9d1c-6679511d2206/


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Sean_Xiao Thursday, August 25, 2011 2:30 AM
    Thursday, August 18, 2011 9:12 AM

All replies

  • Hi,

     

    Yes option three will provide all the features and in the cleanest fashion. You can use the same number using using E164 format for Lync and non e164 in CUCM but it can be tricky if not done correctly. The document you are referncing is a great guide to getting the configuration done. Although getting the dialplan done in Lync seems like a hurdle if you set it up correctly it is much simpler than CUCM to set up and is a global dialplan. Unlike CUCM which requires a dialplan configured for each cluster Lync only requires one dialplan configured for your entire organization.

    If you are new to Lync I would suggest working with a Microsoft voice partner in your area to get the intial setup done.

     

    Cheers

    Chris


    http://voipnorm.blogspot.com/
    • Marked as answer by Sean_Xiao Thursday, August 25, 2011 2:30 AM
    Tuesday, August 16, 2011 3:14 PM
  • Thanks Chris for the quick reply.

     

    It is good that this will enable many features required for Lync.  If this works well then what is the CUCILync client mostly used for, is it RCC or are there other benefits?.

    I am going to implement this myself so I will look to find relevant docs and work with the internal CUCM team to put the solution in.  I read Lync users require a separate number so I am glad albeit potentially complex that they can retain the same number.

    If you could provide any additional useful links this would be great

     

    Thanks

     

    Tuesday, August 16, 2011 3:51 PM
  • The following post gives more answers about Lync/CUCM Integration, hoping it can help you:

    http://social.technet.microsoft.com/Forums/en-US/ocsvoice/thread/cef0dd13-1092-46ec-9d1c-6679511d2206/


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Sean_Xiao Thursday, August 25, 2011 2:30 AM
    Thursday, August 18, 2011 9:12 AM